Paint 3D isn’t saving [6 FIXES THAT REALLY WORK]

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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  • Paint 3D is Microsoft's 2D-3D hybrid graphics editor, and while it can be useful, many users reported that Paint 3D is not saving.
  • If you have this problem, you can run the troubleshooter for Windows apps, update you OS or reset the Paint 3D app.
  • To fix Windows tools and overcome any issues the OS might throw at you, go to our Windows Troubleshooting Page and check out the solutions.
  • Whenever you have a problem with your PC, be it hardware or software, your first stop should be our extensive PC Problem-solving Hub.
paint 3d not saving

Paint 3D is Microsoft’s 2D-3D hybrid graphics editor, and while it can be useful, many users reported that Paint 3D is not saving According to users, error message Something went wrong stops users from saving their projects.

Here’s how one user describes the issue on Microsoft Answers forum:

my project wont save and I don’t wanna lose it. I have tons of space so that’s not the problem, No viruses, I have the latest update I just checked 2 hours ago.

We managed to come up with a few solutions that should help you fix this issue.

How can I fix Couldn’t save something went wrong Paint 3D error?

1. Run the troubleshooter for Windows apps

  1. Press the Start button > open Settings.
  2. Select Update & Security > click Troubleshoot.
  3. Click Windows Store Apps.
    windows store apps troubleshooter paint 3d not saving
  4. Select Advanced and make sure that Apply repair automatically is selected.
  5. Click Next to run the troubleshooter.
  6. The troubleshooter will list all the issues it found and, in most cases, fixed.
  7. Click Close.

2. Repair the app

  1. Press the Start button > open Settings.
  2. Click Apps > select Apps & Features.
  3. Select Paint 3D > click Advanced options.
  4. Click Repair.
    repair pain3d app paint 3d not saving

3. Reset Paint 3D

  1. Press the Start button > open Settings.
  2. Click Apps > select Apps & Features.
  3. Select Paint 3D > click Advanced options.
  4. Click Reset.
    reset paint 3d paint 3d not saving

Make your background transparent in Paint 3D with this simple trick


4. Create another User on your PC

  1. Press the Start button > open Settings.
  2. Click Accounts > select Family & other users.
  3. Select Add someone else to this PC.
    add someone else to this PC paint 3d not saving
  4. Choose I don’t have this person’s sign-in information > Select Add a user without a Microsoft account.
  5. Complete the required fields regarding name, password and security questions > Click Next.
  6. Press the Start button > open Settings.
  7. Select Accounts > Select Family & other users.
  8. Click Change account type > under Account type, choose Administrator > click OK.
  9. Restart your PC and log in with the newly created user.

5. Make sure your system is up to date

  1. Press the Start button > open Settings.
  2. Select Updates & Security > click Windows Update > choose Check for updates.
    check for updates windows update paint 3d not saving
  3. If any updates are found, click Install now.
  4. After the Windows update has been performed, restart your PC and check if Paint 3D works properly.

6. Do a system recovery

  1. Click the Start button > open Control Panel.
  2. Select System and Security > open System.
  3. Click System Protection from the left pane.
    system properties system restore paint 3d not saving
  4. In the System Properties window click System restore… from the System Protection tab.
  5. Click Next > select the restore point you want to choose.
  6. Select Next > click Finish > Yes.
  7. Wait for the process to run.
  8. After the PC restarts check if the System Restore fixed the issue.

7. Use an alternative image editor: Adobe Photoshop

adobe photoshop

Adobe Photoshop is such a capable program that its name has become synonymous with image editing. It can easily handle 3D objects and allow you to add realistic effects easily.

Unlike Paint 3D, Photoshop is deeply integrated in the Adobe Creative Cloud, allowing you to easily import and export resources between the different tools.

This makes the production process easier and adds value to your clients by eliminating compatibility issues and improving turnaround time.

The beauty of Adobe Photoshop is that it is a tool which can be used by anyone from freelancers to fully-fledged production companies and it is available across a multitude of platforms.

Here are just some of Adobe Photoshop’s 3D tools:

  • Ray Tracing support for ultra-realistic shadows
  • OpenGL support
  • Image-Based Light
  • 32-bit color picker for materials and surfaces

=> Download Adobe Photoshop for Free

We hope that at least one of our solutions was able to fix your problem. If this guide was helpful, feel free to leave a comment in the comment section below.


FAQ: Paint 3D common issues

  • Why is my paint 3D not working?

If Paint 3D is not working, try repairing the app as we’ve shown above. Additionally, you can Reset or Uninstall the Paint 3D app from the same window.

  • How do you save in Paint 3D?

Go to Menu > Save > Select the option you want (2D, 3D or Video) > Specify a save location. If this doesn’t work, try the solutions listed in this guide.

  • Why does Paint 3D keep crashing?

If Paint 3D is crashing constantly, you can repair or reinstall the app. This quick guide will show you how to easily fix Paint 3D.


Editor’s Note: This post was originally published in June 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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