PaperPort 14 does not recognize my scanner

Elsie Otachi By: Elsie Otachi
4 minute read
paperport 14

Home » PaperPort 14 does not recognize my scanner

PaperPort 14 is one of the most popular document imaging and/or management products made by Nuance Communications (formerly ScanSoft). It is used widely both by individuals and businesses, and users of Windows computers who apply it daily for most of their document and photo scanning or imaging tasks.

Despite it working well with old and new Windows operating system versions, there are known scanning issues like the PP14 does not recognize scanner issue among users.

However, this problem can be fixed, and below are some solutions you can try to resolve it.

FIX: PaperPort unable to communicate with the scanning device

  1. Use the PaperPort 14 Scanner connection tool
  2. Confirm that you selected the scanner in PaperPort 14
  3. Check if you can scan into another app
  4. Install a newer version of PaperPort 14 on top of your scanner’s version
  5. Run initwain
  6. Uninstall and Reinstall PaperPort 14
  7. Create registry keys and let ‘scan’ button function normally

1. Use the PaperPort 14 Scanner connection tool

Nuance developed this tool in order to fix scanner issues with PaperPort 14. You can download the tool and install it to resolve the problem.

Once downloaded, do the following:

  • Exit PaperPort 14
  • Run the downloaded executable file
  • The User Account Control dialog box will be displayed if UAC is on
  • Click Yes on UAC
  • Click Enable button in the new dialog box
  • A successful installation dialog will display
  • Click Yes and accept to put a shortcut on the desktop for it to run easily if you need to use it again

When you run PaperPort 14 after this, it will use the new Scanner Connection tool.

2. Confirm that you selected the scanner in PP14

  • Open PaperPort 14
  • If using 6.x or 7.x, click File>Select Scanner>Select the scanner’s TWAIN driver. If using 8.x or 9.0, click Scan and select your scanner from the drop down menu
  • If you see multiple drivers, select the appropriate one for your scanner
  • Check if your scanner is recognizable by PaperPort 14 now

— RELATED: FIX: Paperport 14 won’t scan multiple pages

3. Check if you can scan into different app

  • Visit the manufacturer’s website for your scanner
  • Download and install the latest drivers for your specific scanner and for your version of Windows OS
  • Click Start
  • Select Programs (or Apps)
  • Select Accessories
  • Click Imaging
  • Click File and select Scan New or Acquire Image to launch the scanner’s user interface
  • Perform a scan. If you can’t scan into Imaging, check with the manufacturer of your scanner for further support to ensure it runs well on Windows

4. Install a newer version of PaperPort 14 on top of your scanner’s version

Your scanner came with a specific version of PaperPort 14, so if you’re upgrading from a previous version, install it then install the newer version of PaperPort on top of the previous version. If you already have the newer version, do the following:

  • Click Start and select Settings
  • Click Control Panel
  • Select Add/Remove Programs to uninstall the previous PaperPort 14 version from your system
  • Install the PaperPort version that came with your scanner
  • Reinstall the newer version on top of the previous one
  • Try and see if your scanner is recognizable and works

5. Run initwain

  • Click Start
  • Select Find
  • Click Files or Folders
  • Search for initwain.exe on the drive that PaperPort 14 is installed to
  • Double click on the file you find
  • A dialog box will display showing PaperPort 14 has been reinitialized for TWAIN access
  • Click OK
  • Open PaperPort 14 again
  • If using 6.x or 7.x, click File
  • Select Scanner
  • Select the scanner’s TWAIN driver
  • If using 8.x or 9.0, click Scan and select your scanner from the drop down menu
  • Check if the scanner is now recognizable

— RELATED: Fix: Paperport 14 Won’t Start on Windows 10

6. Uninstall and Reinstall PP14

To do this:

  • Click Start and select Settings
  • Click Control Panel
  • Select Add/Remove programs
  • Uninstall all PaperPort versions and the print driver for PaperPort that is listed
  • Reboot your computer
  • If you upgraded from a previous PaperPort version, install the version your scanner came with and reboot your computer
  • Install the current PP14 version to your system and check if it recognizes the scanner

7. Create registry keys and let ‘scan’ button function normally

The problem could be caused by specific registry keys not created properly on Windows thus PaperPort 14 doesn’t recognize your scanner. To resolve it, install the PaperPort 14 scanner connection tool. This creates the appropriate registry keys and allows the scan button to work properly and normally.

To do this:

  • Close PP14
  • Download and install the Scanner Connection Tool as in solution one
  • Once downloaded, double click PPScnConnTool.exe file – the UAC prompt may be displayed so click Yes
  • When the tool appears, click Enable
  • You’ll be prompted to create a desktop shortcut to run the tool again.
  • Launch PaperPort 14 and confirm that the Scan button is available and that your scanner is recognizable

Did any of the solutions help? Let us know in the comments section below.

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