There was a problem and we couldn’t continue (0x80a4001a) [FIXED]

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
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Many users reported There was a problem and we couldn’t continue (0x80a4001a) error on Xbox One that prevents them from signing in.

One user described the error on Reddit as follows:

I’m getting this message when trying to log into my account. I have contacted support but got nothing from them so far. The password screen is also white Instead of gray. The message reads (there was a problem and we couldn’t continue 0x80a4001a). How do I fix this. . .

We managed to come up with a few solutions in order to fix this frustrating sign-in error.

How can I fix error 0x80a4001a on Xbox One?

1. Make sure the servers are running properly

  1. First of all, you have to make sure that the Xbox Servers are up and running.
  2. Check the Xbox Live Status on the official website in order to obtain reliable information.

xbox live status There was a problem and we couldn't continue (0x80a4001a)

2. Reconnect your account

sign out xbox one There was a problem and we couldn't continue xbox error

  1. Press the Xbox button > go to the Home tab and select your profile.
  2. Choose the account you want to disconnect > select Sign out
  3. Go to the Home tab > press Sign in.
  4. Choose the account you want to use and press the A button on your controller.

Can’t sign-in to Xbox One? Fix that issue with one quick fix

3. Attempt to remove and recover the Xbox profile

  1. First, remove the existing profile.
  2. Press the Xbox button > select System.
  3. Access Settings > Account > Remove Account.remove account xbox one xbox error 0x80a4001a
  4. Choose the account to remove > select Remove.
  5. Select Close and restart your console.

Secondly, you have to Power cycle the console:

  1. Turn off the console using the power button on the console.
  2. Leave the console off for about 10 seconds.
  3. Turn the console back on.

Next, you need to recover the account:

  1. Press the Xbox button on your controller.
  2. Select Sign in > then choose Add & manage.
  3. Enter the account login information and check the privacy settings.
  4. Choose a color for the profile > select Next.
  5. Confirm the gamerpic > choose Next.
  6. Choose between Save my password or Keep asking for my password.

4. Check Internet connection

check the network connection There was a problem and we couldn't continue (0x80a4001a)

  1. Perform a test on your internet connection from the Xbox settings.
  2. Hard restart your router/modem.
  3. Make sure to run a wired connection, rather than a wireless connection.
  4. Contact your Internet provider if you notice unusual internet activity.

We hope that our guide on fixing the There was a problem and we couldn’t continue (0x80a4001a) error was helpful. If you found other working solutions, share them in the comment section below.


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