How to fix PureVPN error 800

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Users who are tired of getting the same PureVPN error 800 describe PIA as a better choice.
  • If you’re sticking with this VPN, we have some general troubleshooting steps you may use.
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PureVPN error 800 fixes

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Apart from its strength in privacy protection and safety from malware and other online threats, PureVPN is also loved for its robust network of VPN servers in different locations, plus high scores in speed tests.

If you attempt to connect to this VPN and cannot, but instead you receive error 800, which says: Unable to establish the VPN connection, relax, it is a common problem that happens with VPNs.

Whereas most VPN issues involve the usual troubleshooting procedures, some error codes have error-specific solutions, including the PureVPN error 800.

Error 800 comes up when you’re trying to find and establish a new connection to a PureVPN server, which just means that the messages being sent by your VPN are not reaching the server.

There are several reasons for such connection communication failures such as loss of connection to the local network, an invalid name specified by the user, or invalid VPN server address.

A firewall in the network could also be blocking traffic from the VPN client. This article addresses the simple solutions you can use to resolve the PureVPN error 800 on your computer.

How can I fix PureVPN error 800?

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  1. General troubleshooting steps
  2. Try out a more reliable VPN alternative
  3. Configure firewall and VPN properties

1. General troubleshooting steps

  • Confirm that the network connection is up and running. You can try pinging the server, and/or retry connecting after two minutes or so where the network is erratic or the outages are sporadic.
  • You can also try connecting from a different device to see if it is a problem with the network or the device.
  • Check that the name you enter on your side matches that set up by the admin of the PureVPN, as it is possible you may have mistyped the name or address.
  • Sometimes VPN servers change IP addresses like on DHCP networks, so confirm these are correct.
  • Ensure your firewall is not triggering PureVPN error 800 by blocking the VPN connection. In this case, you can disable it temporarily and try the connection again.
  • Additionally, you may need a router firmware update if you’ve not used the local router before, so you can sync it to work with the VPN. Otherwise if they’ve worked well before, the error isn’t from the router/VPN client connection.

2. Try out a more reliable VPN alternative

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Troubleshooting steps like the ones described above aren’t for those who lack the patience or the skills to apply them.

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PIA has a strict no-logs policy and the VPN’s security is provided by the latest technologies such as tunneling and encryption (AES-256).

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3. Configure firewall and VPN properties

As mentioned earlier, you need to check that you typed in the correct VPN server address, username and password before trying to connect again.

  • As for your router and firewall, change their settings to allow for PPTP (Point to Point Tunneling Protocol) and/or VPN pass-through TCP Port 1723, and GRE protocol 47. These must be enabled for the PPTP VPN connection so as to counteract error 800.
  • If you’re using Windows operating system, go to PureVPN Properties settings, and click the Security tab, then change Type of VPN to PPTP.

If any of these solutions worked for you, we’d like to hear your experience. Share with us in the comments section below.

FAQ: Learn more about using PureVPN

  • Why is PureVPN not working?

If PureVPN is not working, your network connection and the firewall are often the culprits. Check out the fixes from this useful article if losing the Internet connection after connecting to VPN.

  • Why is PureVPN so slow?

If you currently use a firewall, keep in mind that it may be interfering with PureVPN. Feel free to use the tips from this quick guide to speed up your connection.

  • Is PureVPN legal?

Yes, it’s perfectly legal to use PureVPN in most countries. However, anything that’s illegal without a VPN should be avoided when using one too.

Editor’s Note: This post was originally published in February 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in February 2018 and was revamped and updated in December 2020 for freshness, accuracy, and comprehensiveness.
  • is error 800 the same with all providers? haven’t found answers yet. i’m using ivacy’s chrome extension atm and i rarely fail to connect unless the internet itself is down.