How to recover old Hotmail emails from Outlook? [Answer]

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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Affiliate Disclosure

  • Losing emails is one of the worst things that can happen. Without a proper backup, emails deleted from the server cannot be recovered. 
  • The transition from Hotmail to Outlook wasn't without issues for some users. Let's see why. 
  • In case the issues are related to your OS, visit the Troubleshooting Windows 10 Hub
  • For Microsoft Outlook guides, check out the dedicated Outlook How-To Guides section
recover old Hotmail emails from Outlook

We’re sad to inform you that, well, you’ll probably won’t be able to restore emails you’ve lost due to a transition from Hotmail to Outlook.

A lot, and we mean a LOT of users have experienced this problem, losing years-old items and emails in the process.

The process is seemingly irreversible and all server-stored items were wiped clean after Outlook replaced Hotmail as a go-to email client.

It’s fair to say affected users are furious about what happened with their emails but can they do something to restore at least some emails?


Use Mailbird email client

If you switched over to Outlook email from Hotmail and all the emails are gone, we are very sorry for this. In case you were using a local email-client, it might still have them stored locally and you can retrieve them from your computer. 

If not, it’s a good time to think about using one. Our recommendation is to install Mailbird – winner of Most popular mail alternative of 2020.

Besides the opportunity to retrieve some of the older emails, you will have numerous other benefits that will also increase your productivity.

What we like most about it are these features:

  • Multiple email providers support and a unified inbox
  • Integration with Google Calendar, WhatsApp and more
  • Search through all the attachments to quickly find the files you are looking for
Mailbird

Mailbird

Easy to use yet powerful email client. Avoid future emails disappearing with Mailbird.

Can I get back my old Hotmail emails?

Now, even though Microsoft support has a legal high ground with the license terms and agreements where they dismiss responsibility, users should have been more thoroughly informed about the negative outcome before the transition has been made. The license terms point we mentioned is:

“6. Services disruptions and backup
We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft isn’t liable for any disruption or loss you may suffer as a result. You should regularly backup the Content that you store on the Services. Having a regular backup plan and following it can help you prevent loss of your Content. We make an effort to provide detailed service status on the Service status website (https://status.live.com).”

Now that the damage is done and there’s nothing we can do about that. Or almost nothing, as there might be something left in the Deleted items or Archive but that’s a long shot.

Also, you can restore even some items or emails which were deleted from the Deleted items folder, but those are preserved up to 30 days after the deletion.

You can also try contacting the Outlook support but we would not hold high hopes. That’s just the way it is. We don’t like being the bearers of the bad news, but our educated guess is that retrieving your emails is not a possibility.

And, on that note, we can wrap it up. What are your thoughts on this? Have you found a way to get your emails back? Tell us in the comments section below.


Editor’s Note: This post was originally published in December 2018 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in December 2018 and was revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.