How to Fix ‘Skype Calls Don’t Go Through’ Issue

By: Andrew Wafer
6 minute read

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Skype is a great app that offers useful services for those who wants to chat with their friends, initiate video calls for free, debate projects with business partners in real time, share files and lot more. Skype can be easily used on any platform and in particular, the app works without any kinds of problems on any Windows 8 or Windows 8.1 based device.

Well, recently more and more users are complaining about a new system issue which is caused by Skype. In order to be more accurate, the users are saying that they cannot use Skype in order to call their friends or to connect with other people through a video call.

Moreover, the Skype calls don’t go through error is being reported by Windows 8 and Windows 8.1 users. So, as you can already tell, when dealing with the already mentioned situation, you will not be able to initiate, or to receive calls through Skype.

Now, fixing the Skype calls don’t go through system error is quite easy, though if you don’t know exactly what to apply in order to troubleshoot the problem, you will spend many hours in trying to address the issue. Basically, all you have to do is to delete a file, that might be even hidden, and then you will be able to enjoy your Skype app once more without any other problems. But, you have more details about the troubleshooting process during the guidelines from below.

How to Fix Skype Calls Don’t Go Through issue

There are many problems with Skype that can occur, and if Skype calls don’t go through on your PC, that can be a big problem. Speaking of Skype issues, users also reported the following problems:

  • Skype calls won’t work – Several users reported that their Skype calls won’t work at all. This can be a big problem, but you should be able to fix it using one of our solutions.
  • Skype calls won’t show up – According to users, sometimes Skype calls won’t show up on their PC at all. This can be a big problem, but you should be able to fix it by reinstalling Skype.
  • Skype calls stuck on connecting, don’t connect – In some cases, your calls can get stuck while connecting. This is most likely caused by your Skype or network settings.
  • Skype calls failing – Many users reported that Skype calls keep failing on their PC. This can be a big problem, but you should be able to fix it using one of our solutions.

Solution 1 – Delete shared.xml file

  1. First of all, close the Skype app on your Windows 8 / Windows 8.1 device.
  2. Press Windows Key + R keyboard keys to open the Run dialog.
  3. In the Run box type %appdata%\skype and press Enter or click OK.
    Skype calls failing
  4. Search, find and remove the shared.xml file from the window that will be displayed on your device. Do note that your file might be named shared if file extensions feature is not enabled on your computer.
    Skype calls won't work

Once you delete the shared.xml file, try running Skype again and check if the issue still persists.


Solution 2 – Check if Skype is up to date

In order to keep Skype running smoothly, it’s advised to keep it up to date. Sometimes bugs with Skype can occur, and in order to fix them, you should update Skype to the latest version. If Skype calls don’t go through, you might be able to solve this problem by doing the following:

  1. Open Skype.
  2. Now go to Help > Check for Updates.
    Skype calls stuck on connecting

Skype will now check for available updates and download them in the background. After you update Skype to the latest version, the issue should be resolved and you’ll be able to use Skype without any problems.


Solution 3 – Use System Restore

If Skype calls don’t go through, you can fix this problem by performing a System Restore. To do that, you just need to follow these simple steps:

  1. Press Windows Key + S and enter system restore. Select Create a restore point from the menu.
    Skype calls stuck on connecting
  2. System Properties window will now appear. Click on System Restore button.
    Skype calls failing
  3. When System Restore window opens, click on Next.
    Skype calls won't work
  4. If available, check Show more restore points. Select the desired restore point and click on Next.
    Skype calls won't show up
  5. Now follow the instructions on the screen to complete the restore process.

Once your PC is restored, your Skype calls should start working again. If you’re not a fan of System Restore, you can also restore your PC using a hard disk image.


Solution 4 – Reinstall Skype

If your Skype calls don’t go through, you might be able to fix the problem by reinstalling Skype. Several users reported that this solution works with desktop or classic version of Skype, so you might want to try that.

To reinstall Skype, first you need to do the following:

  1. Open the Settings app. You can do that quickly by pressing Windows Key + I shortcut.
  2. When Settings app opens, navigate to Apps section.
    Skype calls stuck on connecting

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  4. List of all installed applications will now appear. Select Skype from the list and click on Uninstall.
    Skype calls won't work
  5. Follow the instructions on the screen.

You can also uninstall Skype by doing the following:

  1. Press Windows Key + S and enter control panel. Select Control Panel from the list of results.
    Skype calls won't show up
  2. When Control Panel opens, select Programs and Features from the menu.
  3. List of installed applications will now appear. Double click on Skype to uninstall it.
  4. Follow the instructions on the screen to uninstall Skype.

If you have multiple versions of Skype available, uninstall them all and then download the desktop, also known as classic, version of Skype and install it. Once you reinstall Skype, the issue should be completely resolved.


Solution 5 – Check your call forwarding settings

Sometimes Skype calls don’t go through due to your call forwarding settings. If you’re using this feature, you might want to check your settings and see if everything is in order.

According to users, their call forwarding was set to 1 second by accident, and that caused this issue to appear. To fix the problem, you need to go to Skype’s website, log in with your user account and set call forwarding timer to any other value.

After doing that, the issue should be completely resolved and your calls should start working again. Keep in mind that call forwarding feature is disabled by default, and if you never enabled or used this feature, this solution doesn’t apply to you.


Solution 6 – Change your Internet Options

According to users, sometimes you might experience problems with Skype due to your network settings. If Skype calls don’t go through, you can fix the problem simply by changing your Internet Options. To do that, just follow these steps:

  1. Press Windows Key + S and enter internet options. Select Internet Options from the menu.
    Skype calls won't show up
  2. Go to Advanced tab. Make sure that Use SSL 3.0, Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options are checked. Now click on Apply and OK to save changes.
    Skype calls don't connect

After doing that your Skype calls should be able to connect without any problems.


Solution 7 – Make sure that Quiet hours aren’t enabled

Windows 10 has a useful feature called Quiet hours that will prevent all notifications from Universal apps. This can sometimes cause problems with Windows 10 version of Skype, so it might seem like your Skype calls don’t go through.

However, you can fix that problem simply by disabling Quiet hours. To do that, follow these steps:

  1. Open the Action Center by clicking its icon in the bottom right corner. Alternatively, you can use Windows Key + A shortcut.
    Skype calls failing
  2. Look for Quiet hours option. If you don’t see it, click on Expand.
    Skype calls won't work
  3. Locate Quiet hours and make sure that this option is disabled.
    Skype calls won't show up

Once you disable this feature, the problem with Skype should be resolved. Keep in mind that this solution works only with the Universal version of Skype. If you’re using a desktop version, then this solution won’t apply to you.

That’s it: this is how you can easily fix the Skype calls don’t go through error that occurs in your Windows 8 or Windows 8.1 device. Do use the comments section from below in case you know other methods to apply for troubleshooting this issue and we will update this guide accordingly.


Editor’s Note: This post was originally published in May 2014 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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