Skype Calls Failed? Try 7 Tested Solutions

A comprehensive guide on fixing this problem within minutes

by Andrew Wafer
Andrew Wafer
Andrew Wafer
Author
Andrew is not just trying to bring you closer to Windows, but he's truly interested in this platform. He just happens to be passionate about sharing that knowledge... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Skype is one of the most popular instant messaging applications on the market.
  • It is an app that allows voice and video calls between two or more people.
  • If you’re unable to make calls on Skype, this article will provide you with several useful solutions.
Fix Skype calls won't go through

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Skype is a great app that offers useful services for those who want to chat with their friends, initiate video calls for free, debate projects with business partners in real-time, share files, and a lot more.

Skype can be easily used on any platform and in particular, and the app works without any kinds of problems on any Windows device.

Well, recently more and more users are complaining about a new system issue which is caused by Skype.

In order to be more accurate, the users are saying that they cannot use Skype in order to call their friends or to connect with other people through a video call.

Moreover, Skype calls don’t go through error is being reported by many Windows users. So, as you can already tell, when dealing with the already mentioned situation, you will not be able to initiate or to receive calls through Skype.

There are many problems with Skype that can occur, and if Skype calls don’t go through on your PC, that can be a big problem.

Speaking of Skype issues, users also reported the following problems:

  • Skype calls won’t work – Several users reported that their Skype calls won’t work at all. This can be a big problem, but you should be able to fix it using one of our solutions.
  • Skype calls won’t show up – According to users, sometimes Skype calls won’t show up on their PC at all. This can be a big problem, but you should be able to fix it by reinstalling Skype.
  • Skype calls stuck on connecting, don’t connect – In some cases, your calls can get stuck while connecting. This is most likely caused by your Skype or network settings.
  • Skype calls failing – Many users reported that Skype calls keep failing on their PC. This can be a big problem, but you should be able to fix it using one of our solutions.

For more Skype guides, tips and fixes, be sure to check out our Skype hub.


What can I do if Skype calls don’t go through?

  1. Delete shared.xml file
  2. Check if Skype is up to date
  3. Use System Restore
  4. Reinstall Skype
  5. Check your call forwarding settings
  6. Change your Internet Options
  7. Make sure that Quiet hours aren’t enabled

1. Delete shared.xml file

1. First of all, ensure that the Skype app is closed on your device.

2. Press the Windows Key + R keyboard keys at the same time to open the Run dialog.

3. In the Run box type: %appdata%skype.

Skype calls failing

4. Press Enter or click OK.

5. Search for the shared.xml file in the window that opened on your device. Do note that your file might be named shared if the file extensions feature is not enabled on your computer.

6. Right-click on it and select Delete from the list of options.

Skype calls won't work

7. Once you delete the shared.xml file, try running Skype again and check if the issue still persists.

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Another fix is to manually delete the shared.xml file on your device. It might be damaged or corrupted, thus creating the calls failing issue. After you delete it, Skype will automatically replace it. This will ensure a clean reset of your app, without you having to completely re-install it.


2. Check if Skype is up to date

  1. Open Skype.
  2. Now go to Help > Check for Updates.
    update skype

Skype will now check for available updates and download them in the background. After you update Skype to the latest version, the issue should be resolved and you’ll be able to use Skype without any problems.


3. Use System Restore

  1. Press Windows Key + S and enter system restore. Select Create a restore point from the menu.
    create a restore point
  2. The System Properties window will now appear. Click on System Restore button.
    system restore
  3. When System Restore window opens, click on Next.
    system restore wizard
  4. If available, check the Show more restore points option. Select the desired restore point and click on Next.select restore point system restore
  5. Now follow the instructions on the screen to complete the restore process.

Once your PC is restored, your Skype calls should start working again. If you’re not a fan of System Restore, you can also restore your PC using a hard disk image.

4. Reinstall Skype

  1. Open the Settings app. You can do that quickly by pressing Windows Key + I shortcut.
  2. When Settings app opens, navigate to Apps section.
    Apps Settings windows 10
  3. List of all installed applications will now appear. Select Skype from the list and click on Uninstall.
    uninstall skype
  4. Follow the instructions on the screen.

You can also uninstall Skype by doing the following:

  1. Press Windows Key + S and enter Control panel. Select Control Panel from the list of results.
    control panel
  2. When Control Panel opens, select Programs and Features from the menu.
    programs and features control panel
  3. List of installed applications will now appear. Double click on Skype to uninstall it.
  4. Follow the instructions on the screen to uninstall Skype.

If you have multiple versions of Skype available, uninstall them all and then download the desktop, also known as a classic, version of Skype and install it. Once you reinstall Skype, the issue should be completely resolved.


5. Check your call forwarding settings

Sometimes Skype calls don’t go through due to your call forwarding settings. If you’re using this feature, you might want to check your settings and see if everything is in order.

According to users, their call forwarding was set to 1 second by accident, and that caused this issue to appear.

To fix the problem, you need to go to Skype’s website, log in with your user account and set call forwarding timer to any other value.

After doing that, the issue should be completely resolved and your calls should start working again.

Keep in mind that call forwarding feature is disabled by default, and if you never enabled or used this feature, this solution doesn’t apply to you.


6. Change your Internet Options

  1. Press Windows Key + S and enter internet options. Select Internet Options from the menu.
    open internet options
  2. Go to Advanced tab. Make sure that Use SSL 3.0, Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options are checked. Now click on Apply and OK to save changes.
    internet options use ssl and tls

After doing that your Skype calls should be able to connect without any problems.


7. Make sure that Quiet hours aren’t enabled

  1. Open the Action Center by clicking its icon in the bottom right corner. Alternatively, you can use Windows Key + A shortcut.
    open Action center
  2. Look for Quiet hours option. If you don’t see it, click on Expand.
    Action Center
  3. Locate Quiet hours and make sure that this option is disabled.
    disable quiet hours

Once you disable this feature, the problem with Skype should be resolved. Keep in mind that this solution works only with the Universal version of Skype. If you’re using a desktop version, then this solution won’t apply to you.

If your Action Center won’t open, read our dedicatd article to find out how to fix it.

That’s it: this is how you can easily fix the Skype calls don’t go through error that occurs on your PC.

Do use the comments section below in case you know other methods to apply for troubleshooting this issue and we will update this guide accordingly.