Fix: Skype Error 0x80070497 in Windows 10

Ivan Jenic By: Ivan Jenic
3 minute read

Home » Windows » Fix: Skype Error 0x80070497 in Windows 10

Windows 10 is getting quite popular, and since it’s a free upgrade for all Windows 7 and Windows 8 users, it’s no wonder that most of them have switched to Windows 10. Despite its popularity Windows 10 is still a new operating system, and there might be some errors, and speaking of errors one error that users report is 0x80070497 error with Skype on Windows 10.

Skype Error 0x80070497 in Windows 10

How to Fix Skype Error 0x80070497 in Windows 10

Error 0x80070497 is an access error, and if you’re experiencing this error you might want to try the following steps:

  1. Start Command Prompt. You can do so by pressing Windows Key+ X and choosing Command Prompt (Admin).
  2. Now you need to stop BITS service and Windows Update service from Command Prompt. To do so execute these two commands in Command Prompt:
    • net stop bits
    • net stop wuauserv
  3. Next, delete the qmgr*.dat files. To do this enter this in Command Prompt and press Enter:
    • Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat”

If you’re trying this solution for the first time, skip this step and go to step 5. If you have tried all the steps already but with no success, repeat all the steps again, but this time don’t skip this step.

This is more aggressive method so use it carefully. Since this is aggressive method, we asked you to skip it before, but if you have tried all other steps while skipping this one, this time try these steps as well.

  1. Run these three commands in Command Prompt to rename the folders. Remember to press Enter after each command:
    • Ren %systemroot%\SoftwareDistribution\DataStore *.bak
    • Ren %systemroot%\SoftwareDistribution\Download *.bak
    • Ren %systemroot%\system32\catroot2 *.bak
  2. Next you need to reset the BITS service and Windows Update service to the default security descriptor. To perform this, you’ll need to enter these commands in Command Prompt:
    • sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)
    • (A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
    • sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)
    • (A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
  3. After that, enter the following into Command Prompt and press Enter.:
    • cd /d %windir%\system32
  4. Enter this line in Command Prompt and press Enter:
    • cd /d %windir%\system32
  5. Reregister the BITS files as well as Windows Update files. This step might take a while because there are a lot of commands that you need to enter. Remember to press Enter after each command.
    • regsvr32.exe atl.dll
    • regsvr32.exe urlmon.dll
    • regsvr32.exe mshtml.dll
    • regsvr32.exe shdocvw.dll
    • regsvr32.exe browseui.dll
    • regsvr32.exe jscript.dll
    • regsvr32.exe vbscript.dll
    • regsvr32.exe scrrun.dll
    • regsvr32.exe msxml.dll
    • regsvr32.exe msxml3.dll
    • regsvr32.exe msxml6.dll
    • regsvr32.exe actxprxy.dll
    • regsvr32.exe softpub.dll
    • regsvr32.exe wintrust.dll
    • regsvr32.exe dssenh.dll
    • regsvr32.exe rsaenh.dll
    • regsvr32.exe gpkcsp.dll
    • regsvr32.exe sccbase.dll
    • regsvr32.exe slbcsp.dll
    • regsvr32.exe cryptdlg.dll
    • regsvr32.exe oleaut32.dll
    • regsvr32.exe ole32.dll
    • regsvr32.exe shell32.dll
    • regsvr32.exe initpki.dll
    • regsvr32.exe wuapi.dll
    • regsvr32.exe wuaueng.dll
    • regsvr32.exe wuaueng1.dll
    • regsvr32.exe wucltui.dll
    • regsvr32.exe wups.dll
    • regsvr32.exe wups2.dll
    • regsvr32.exe wuweb.dll
    • regsvr32.exe qmgr.dll
    • regsvr32.exe qmgrprxy.dll
    • regsvr32.exe wucltux.dll
    • regsvr32.exe muweb.dll
    • regsvr32.exe wuwebv.dll
  6. Next try resetting Winsock. To do this, enter:
    • netsh reset winsock
  7. And press Enter to execute the command.
  8. Restart BITS service and Windows Update by entering this into Command Prompt:
    • net start bits
    • net start wuauserv

As you can see error 0x80070497 is a bit complicated, but you should be able to fix it, if you carefully follow these steps.

Read Also: Fix: Atibtmon.exe Runtime Error in Windows 10

Join our community
windows report logo

Join our community of over 2 million active users and get the latest and most important Windows content on your email address.

Discussions

Next up

Windows Store Won’t Open in Windows 10 [FIX]

Ivan Jenic By: Ivan Jenic
9 minute read

Microsoft first introduced its App Store when it rolled out Windows 8, and has been improving its offering ever since. Windows 10 brought an exponential […]

Continue Reading

Why USB-C not working on Windows 10 and how to fix it

Elsie Otachi By: Elsie Otachi
9 minute read

With the new USB-C connection type, there’s a whole lot more you can achieve than with either USB-A or USB-B type of connections. Still, you […]

Continue Reading

How to fix error 0x8000000b in Mail app once and for all

Johnny Williams avatar. By: Johnny Williams
3 minute read

You’ve got an important email to send, but you receive the error 0x8000000b while trying to send your email. What now? To first understand why […]

Continue Reading