Something went wrong on Squarespace [Fixed]

by Vladimir Popescu

Managing Editor

Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination for research and analysis, and realizing... Read more

Updated: May 12, 2021

Posted: August 2019

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A great number of Squarespace users have reported encountering the error Something went wrong. The situations in which this error occurs are extremely varied, including logging into the admin account, changing pages, or even when adding information to your site’s fields.

Because it appears in such varied situations, and because the error code isn’t specific, this one is extremely tricky to fix.

Even though the developers at Squarespace have not yet released an official fix for this issue, there are a few troubleshooting methods available for you to try.

In this article, we’ll explore several potential solutions that might fix this problem.

How can I fix Something went wrong error on Squarespace?

1. Check antivirus software on your PC

Note: These steps will vary depending on the third-party antivirus software you’re using on your PC (We will be using BitDefender for this example).

1. Double-click the antivirus icon found near your Windows clock to open it.
2. Access the Protection panel.
3. Inside the Settings tab -> click on Whitelist.
4. Inside the newly opened window -> click Add -> copy the link of Squarespace.com and add it to the list.
5. Click Save and close the window.
6. Check to see if the issue persists.

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2. Disable all installed extensions from your browser

Google Chrome:

1. Click on the 3 dots button found at the top-right of your browser window.
2. Hover your mouse over the More tools option -> select Extensions.
3. Inside the Extensions window -> toggle all the buttons off to deactivate every add-on.
4. Re-start your browser -> access Squarespace again and check to see if the issue is resolved.

Mozilla Firefox:

1. Click the 3 stripes button -> select Add-ons -> Extensions or Themes.
2. Click Disable for each of the add-ons in the list.
3. Restart your browser and check to see if the issue is resolved.

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3. Use CCleaner to delete cache and cookies for the browser you’re having issues with

1. Open CCleaner or download it on your PC.
2. Select the Custom Clean option from the right-side menu.
3. Check both Windows and Applications tabs -> tick the boxes next to Internet Cache and Cookies for each of the browsers that you encountered issues with.
4. Click Analyze and wait for the process to complete.
5. Check the list and if all looks good -> click on Run Cleaner.

In this article, we explored some of the best methods to deal with the Something went wrong error on Squarespace.

Please feel free to let us know if this guide helped you, by using the comment section below.

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