Here’s what to do if Surface Go won’t turn on

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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surface go

Surface Go is a great device, but some users reported that Surface Go won’t turn on. This can be a problem, and in this article, we’ll show you how to fix this issue.

Not being able to turn on your Surface Go device can be a huge problem, and speaking of Surface issues, here are some similar problems that users reported:

  • Surface Pro 3 won’t turn on at all – This can be a big problem, and in order to fix it, you need to press and hold the Power button for about 30 seconds. After doing that, your device should boot.
  • Surface Pro won’t boot – This is a fairly common problem, and it can occur if your battery is empty. To fix the problem, let your device charge for about an hour and try to start it again.
  • Surface laptop won’t turn on – Sometimes your device won’t boot because the charging cable is damaged. Be sure to thoroughly inspect the cable and make sure that it’s not damaged.
  • Surface Pro 4 black screen of death – If you can’t start your Surface Device due to a black screen, try performing a hard restart or use the keyboard shortcut to refresh the display.
  • Surface Go won’t boot, power on, start – There are many issues that can appear with Surface Go, and if you encounter them, feel free to try some of the solutions from this article.

Surface Go won’t turn on, how to fix it?


  1. Press and hold the Power button for 30 seconds
  2. Charge your device
  3. Connect your charger to a different power outlet
  4. Try performing a hard restart
  5. Disconnect all USB devices
  6. Use a keyboard shortcut
  7. Check the power cable
  8. Clean the connectors
  9. Take your device to the repair center

Solution 1 – Press and hold the Power button for 30 seconds

power button surface go can't turn on

According to users, if Surface Go won’t turn on, perhaps you can fix the problem simply by pressing and holding the Power button for 30 seconds. Several users reported that this method worked for them, so you might want to try it out.

Alternatively, you can disconnect and reconnect the Surface Go from the dock and then try holding the Power button.


Solution 2 – Charge your device

If you’re having this issue, perhaps the battery is completely drained and that’s causing the issue to appear. To fix this issue, just connect your Surface to the charger and leave it charging for about 30-60 minutes.

After your device is somewhat charged, try to start it again and check if it turns on.


Solution 3 – Connect your charger to a different power outlet

charger surface go won't boot

Many users reported that Surface Go won’t turn on at all, and this is usually related to a drained battery. If you’re having the same problem, perhaps you can try connecting the device to a charger and try to start it again. Several users reported that this method didn’t work for them, but after connecting the charger to a different power outlet, the device started charging and it booted without issues.

If your device won’t turn on or charge, perhaps you have too many devices connected to the same outlet, and your device isn’t getting enough power. To fix that, simply connect your Surface to a power outlet, without any extension cords or other devices and check if that helps.


Solution 4 – Try performing a hard restart

If your Surface Go device won’t start, perhaps you might be able to fix the problem simply by performing a hard restart. This is quite simple, and you can do it by following these steps:

  1. Press and hold the Power button and Volume up key for about 15-20 seconds and then release the buttons. Bear in mind that you need to hold these buttons pressed for 15-20 seconds even if the screen lights up and the Surface logo appears.
  2. Wait for about 10 seconds or so and then press the Power button to start the device normally.

After doing that, check if the problem is still there.


Solution 5 – Disconnect all USB devices

usb devices surface go not working

If your Surface Go won’t turn on at all, perhaps the issue is related to USB devices connected to your device. To fix the issue, disconnect all devices from your Surface as well as SD or microSD cards that you have connected. The same goes for Surface Dock and the docking station.

Sometimes these additional devices can put an extra strain on your device, so be sure to disconnect them and try starting your device without them.


Solution 6 – Use a keyboard shortcut

keyboard shortcut surface go won't work

According to users, if your Surface Go won’t turn on, perhaps you can fix the problem using the keyboard hotkeys. Sometimes your display driver might not respond, and you might think that your Surface isn’t turned on.

To check if the display driver is the issue, simply press Windows Key + Ctrl + Shift + B simultaneously on your keyboard. If you’re using a Tablet mode, you can press Volume Up and Volume Down buttons three times quickly within two seconds.

If you did this process correctly, you should hear a short beep and Windows will refresh the screen and the problem will be resolved.


Solution 7 – Check the power cable

If this problem keeps appearing, perhaps it’s a good idea to check your charging cable. Perhaps your Surface Go won’t turn on because the battery is drained and your cable damaged. To see if the cable is working properly, connect it to the Surface and the power outlet. If everything is in order, an LED on the cable should light up.

If the LED doesn’t light up, try disconnecting the cable from the Surface, wait for a few minutes and then connect it again. Lastly, try moving and straightening your cable. If this helps, it’s rather likely that your cable is damaged, so you should consider replacement.


Solution 8 – Clean the connectors

If your Surface Go won’t turn on, the issue might be related to your connectors. Sometimes the connectors can become dirty, and that can lead to this and many other problems. To fix the issue, it’s advised to carefully clean your connectors. This is a somewhat advanced procedure, and if you’re not comfortable doing this, perhaps you should contact an expert. To clean your contacts, do the following:

  1. Disconnect the Surface from the dock.
  2. Use an eraser to clean the pins on the connector. Be gentle and try not to damage the connectors.
  3. After doing that, use rubbing alcohol to clean the pins.

After cleaning the connectors, make sure that they are completely dry before turning on your Surface.


Solution 9 – Take your device to the repair center

If your device still won’t turn on at all, it’s possible that the device is damaged. If you recently purchased your Surface, it’s rather likely that it’s still under warranty, so you can send it to Microsoft’s repair center so they can inspect and fix your device.

Not being able to turn on your Surface Go device can be a big problem, but we hope that you managed to solve this problem after using one of our solutions.

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