Fall Creators Update triggers many Surface Pen issues, here’s a fix

Costea Lestoc By: Costea Lestoc
2 minute read
Surface pen bugs

Home » Fall Creators Update triggers many Surface Pen issues, here’s a fix

If your Surface Pen won’t work, it usually means that the battery either needs to be changed or you need to pair the pen with your Surface device.

On the other hand, some Windows 10 users seem to have some issues with the Surface Pen after installing the Fall Creators Update. Charging the battery or pairing the pen with the Surface fail to fix the problems.

A bug in the Windows 10 Fall Creators Update

It seems that there’s a bug in the Windows 10 Creators Update that does not allow pinch to zoom to work anymore.

Also, the system will no longer recognize the Surface Pen. There are various posts on this subject dating from October 22 until November 2 and all these posts discuss the issues on both Reddit and Microsoft Answers Forum as well.

Most users state that the Surface Pen stops working for no apparent reason out of the blue and it stops interacting with the screen. On the other hand, the side buttons on the pen are still working.

Microsoft provides a solution

surface pen issues windows 10 fall creators update

Microsoft offered a solution and a workaround for the issue, and this appeared to solve most users’ problems.

  1. Type Troubleshooting in the search box and click on Troubleshooting.
  2. Choose Configure a device from under the Hardware and Sound.
  3. The Hardware Troubleshooter will open.
  4. Click on Next in order to run the Hardware and Devices Troubleshooter.
  5. Choose what you want to fix and click Next.
  6. The Hardware and Devices Troubleshooter will do its best to solve the issues with the Surface Pen.

In the Feedback Hub, you can also see a post marked as “We got it!” where some users report that restarting the Intel Precise Touch driver from Device Manager will also solve the problem.

RELATED STORIES TO CHECK OUT:

Discussions

Next up

Users claim Microsoft still collects activity history despite being disabled

Giles Ensor avatar. By: Giles Ensor
3 minute read

Recent comments on Reddit would suggest that Microsoft is still not playing the game when it comes to collecting data on its users. This is […]

Continue Reading

4 Christmas gift ideas for dog lovers that are both practical and fun

Madeleine Dean By: Madeleine Dean
Less than a 1 minute read

So, you’re still looking for a nice Christmas present for your best friend? Well, if he/she is also a dog lover, look no further. In […]

Continue Reading

This is how we fixed ‘The Package could not be registered’ error

Sovan Mandal avatar. By: Sovan Mandal
3 minute read

Oftentimes, there is a rather weird The package could not be registered error message that shows up every time you try to open a .jpg […]

Continue Reading