Microsoft offering refunds for Surface Pro 3 battery warranty charges

Khushaar Tanveer avatar. By: Khushaar Tanveer
2 minute read
surface pro 3

Home » News » Microsoft offering refunds for Surface Pro 3 battery warranty charges

After several complaints about Surface Pro 3 battery issues, with the most recent one being acknowledged seven weeks after its filing, Microsoft is rolling out a new firmware upgrade which fixes all issues and ends all Surface Pro 3 battery problems, at least for now.

The now denounced Surface tablet, which has been a persistent source of displeasure, is subject to extremely rapid battery drain. So much so that it goes from full to nothing in less than an hour and a half. The battery problems with the Surface Pro 3 started way back in August and ranged from poor battery life to not being charged at all.

This has been the second most significant issue with Surace Pro batteries that emerged this year. The first one affected some devices shipped with batteries manufactured by Simplo, while the current one being attributed to LGC batteries. Though Microsoft never mentioned the names themselves, it did admit a simple firmware bug led sensors to report and display erratic battery charge and capacity.

Although Microsoft was prompt in releasing a fix hardly a month later, users again started experiencing similar, and sometimes even worse, battery behavior. To top it off, even previously unaffected batteries now joined the defective range. Microsoft initially refused to accept the issue, which led some users paying up to $450 in out of warranty replacement charges.

When battery problems first originated with Surface Pro 3, there was speculation that Microsoft purposely triggered the issue, considering that it started happening right after the warranty period for the Surface Pro 3 expired. To subdue these theories, Microsoft offered a refund to the device owners who already paid for an out-of-warranty exchange for the device. Now that a wave of complaints has risen again, Microsoft, after initially denying the issue, has finally started the refunding process again and claims they have contacted the owners privately as well. Surface Pro owners who are still waiting to receive an email regarding the matter should contact Microsoft Support here to claim their refund.

“We’ve gathered additional details about which customers were affected and are committed to making sure that the people who experienced this issue are taken care of,” the company said. “We have reached out to those customers and all refunds were processed in October 2016.”

Discussions

Next up

Fix: Can’t install Asus Smart Gesture driver on Windows 10

Milan Stanojevic avatar. By: Milan Stanojevic
6 minute read

If you want your laptop to work properly, you need to have the appropriate software installed. Speaking of software, users reported that they can’t install […]

Continue Reading

Fix: “Printer needs user intervention” error in Windows 10

Matthew Adams By: Matthew Adams
5 minute read

Are you getting a “printer needs user intervention” error message when printing documents? The error message might appear on the printer‘s top panel display as […]

Continue Reading

Here’s how to fix XAML Parse error once and for all

Johnny Williams avatar. By: Johnny Williams
3 minute read

XAML or Extensible Application Markup Language, is a language based on XML(Extensive Markup Language). Its use ranges from creating to initializing .NET objects. It’s primarily […]

Continue Reading