Microsoft’s Surface lineup isn’t done with battery problems.
Surface Laptop 2 and Surface Pro 4 are plagued by battery drain issues
After some battery drain problems affecting the Surface Pro 5 and 6 devices, now it seems that Surface Laptop 2 and Surface Pro 4 are plagued by the same bug.
Here’s how some affected users are describing the problem on Microsoft’s community forum:
Lately, after I shutdown (full shutdown, not sleep or hibernate) my fully charged Surface Laptop 2 at night, I turn it on in the morning and find that the battery has lost around 25% power overnight! What’s going on and how can I fix this?
I am having the same issue. Was plugged in at the office @ 100%. Drove home which was about 25 minutes and powered it up and was @ 75%. Surface Laptop 2. This started after the last firmware update.
The cause for this battery drain bug seems to be the latest firmware updates.
Microsoft might release a new update soon
Other users reached to Microsoft on Twitter. The tech giant responded to many, recommending troubleshooting steps and trying to fix the problem, with no success:
@MicrosoftHelps Very odd behaviour from my Surface Laptop 2 lately. As much as 28% battery loss overnight while completely shutdown. Over 20% decline while shutdown for 19 minutes?! What’s going on?? pic.twitter.com/WdqsjUIgOl
— Jason Bradshaw ???? (@JBradshaw01) August 18, 2019
As we already mentioned, the Surface Pro 4 is also having battery drain issues. The cause isn’t sure yet, but it’s likely to be the latest cumulative updates:
3 hours surfing and watching YouTube on my 4 year old Pixel 2 #Chromebook and I have 6+ hours left at right around 77%.
My 2 yr old @surface Pro 4 can’t even get past 2 hours these days doing the same thing… This last creative update made it a battery suck.
— Jason Falter ⚔️ (@JasonFalter) August 25, 2019
Due to all these battery problems, we may see some Surface and Windows updates sooner rather than later, as Microsoft hinted in a tweet response:
Please continue to check for Surface and Windows Updates to make sure that your device has the most current firmware and software available.
If you’re having the same problem, share your experience in the comments section below.