Fix: Surface Pro 4 doesn’t wake up from sleep

By: Ivan Jenic
4 minute read

Surface Pro 4 is the latest and most advanced member of Microsoft’s Surface Pro family. But despite the fact that Microsoft puts huge efforts in making the device as stable as possible, the Surface Pro 4, just like every other tablet or PC powered by Windows 10 has its share of issues.

One of the issues that has been bothering users ever since the Surface Pro 4’s release is the problem with waking up from sleep. Namely, a big number of users constantly report this problem, as it transforms into one of the most wide-spread problems of the device.

Microsoft is actually aware of the problem, and has released a couple of fixing updates to address this issue. However, even after installing all these patches, some users still encounter the waking up issue on their Surface Pro 4 devices.

While we wait for Microsoft to release further updates to patch this issue, we can try to solve the problem by ourselves, by using a series of alternative solutions. In this article, we’ll show you a few of workarounds for the Surface Pro 4 waking up problem, that have helped users who encountered this issue before. So, we hope these fixes will be helpful to you as well.

What to do if Surface Pro 4 doesn’t wake up from sleep

Solution 1 – Try the ‘common’ solutions

As Microsoft is actually aware of the waking up issues on the Surface Pro 4, the company prepared a few simple solutions for users facing this problem. So, before you try anything more serious, we advise you to try Microsoft’s ‘basic’ solutions, and see if they’re of any help.

These solutions are simple ones, like resetting your device, two-button shutdown, and more. If those solutions don’t prove to be effective, you can move on to some more advanced solutions. You can check out Microsoft’s solutions from this page.

Solution 2 – Disable the hibernate mode

A solution that we usually try first when facing troubles with waking up from sleep in Windows 10 is disabling the hibernate mode. This solution actually helps because when the hibernation mode is disabled, your Surface Pro 4 can either go to sleep or shut down completely, without being caught in hibernation. To disable the hibernation mode on your Surface Pro 4, do the following:

  1. Tap on the Start Menu button, and choose Command Prompt (Admin)
  2. Enter the following line, and tap on Enter:
    • powercfg /h off turn-off-hibernation-surface pro 4
  3. Restart your device.

Once you turn off the hibernation, put your Surface Pro 4 to sleep once again, and try to wake it up. If you still have problems, try some of the solutions listed below.

Solution 3 – Set everything to Hibernate

If the previous solution didn’t get the job done, forget everything you read there, and do the exact opposite. So, instead of turning of the hibernation, you should set all your power buttons to hibernate. Although it looks strange that we listed two solutions that negate each other, it actually makes sense, because cause of the problem is different on different Surface Pro 4 devices. So, experiment with these two solutions, and hopefully, you’ll have your problem solved.

Here’s what you need to do to set all your power buttons to hibernate:

  1. Go to Search, type power options, and open Power Options
  2. Go to the Choose what the power buttons do option from the left pane
  3. Now set everything to Hibernate (as shown on the picture)surface pro 4 wakes up from sleep problem
  4. Click on Save changes.

This solution was confirmed by one Reddit user, so we can say it helped at least someone. Hopefully it will also help you, but if it doesn’t, try the other solutions from this article.

Solution 4 – Change the network card settings

Maybe you’ve altered your wireless network card to not allow the Surface Pro 4 to ‘fall asleep’ to save power. In that case, you should change this option, and see if the issue is solved. Here’s exactly what you need to do:

  1. Go to Search, type devicemng, and open Device Manager
  2. Find the Surface Pro 4’s wireless network card, right click on it, and go to Properties
  3. Now, go to the Power Management tab
  4. Make sure the Allow the computer to turn off this device to save power option is enabled

This solution also solved the problem for a few Surface Pro 4 users, and one again, we hope it will be helpful to you, in case none of the solutions above fixed the issue.

Solution 5 – Change the Sign in options

One of the users who faced this problem said that he found out the Sign in settings on his Surface Pro 4 actually prevented the device from waking up normally. If your Surface Pro 4 requires sign-in when it wakes up from sleep, errors might eventually show up. So, the solution is to turn of this option in Settings. If you’re not sure how to do that, just follow these instructions:

  1. Open the Settings app
  2. Now, go to Settings > Accounts > Sign-in options
  3. Under Require Sign-in, choose Neversurface pro 4 wakes up from sleep problem1
  4. Restart your Surface Pro 4.

That’s about it for our article about waking up issues on the Surface Pro 4. As we said, all these solutions were helpful for some users before, but as the issue is so wide-spread, we can’t guarantee that these solutions will work for you, but it’s worth giving a try.

If you have any comments, questions, or suggestions, just let us know in the comment section below.


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