Surface Book 2 slow Wi-Fi issues [BEST SOLUTIONS]

by Ivan Jenic

Troubleshooting Expert

June 25, 2019

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So, you got yourself a threat in the form of the new Surface Book 2? You’re excited and proud because you now own a top-notch device that you paid the full price for. But then, the first problems arise. In particular, the WiFi connection becomes slow, preventing you from doing basically anything with your new book-shaped laptop.

But fear not, you don’t have to worry about how you spent a small fortune on a dysfunctional device. Because the slow WiFi problem in the Surface Book 2 is solvable. And in this article, we’re going to show you exactly how.

What to do if the Surface Book 2 WiFi becomes slow

Solution 1 – Use the Network Troubleshooter

1. Open the Settings app and go to Update & Security section.
2. Select Troubleshoot from the menu on the left.
3. Select Internet Connections from the right pane and click Run the troubleshooter.
4. Follow the instructions on the screen to complete the troubleshooter.

Solution 2 – Reset TCP/IP stack

1. Right-click the Start Menu button and choose Command Prompt (Admin).
2. Enter the following lines  and press Enter after each one:
   • netsh int ip reset
   • netsh int tcp set heuristics disabled
   • netsh int tcp set global autotuninglevel=disabled
   • netsh int tcp set global rss=enabled
3. Restart your computer and see if you’re able to connect to WiFi now.

Did you know that there are methods to significantly speed up Wi-Fi on your laptop? Read more about it here.

Solution 3 – Update network drivers

1. Right-click the Start and select Device Manager.
2. Navigate to Network adapters and expand this section.
3. Right-click your graphics device and open Properties.
4. Select the Details tab.
5. From the drop-down menu, open HardwareIds.
6. Copy the first row and paste it into your browser’s address bar.
7. The search results should show you the exact drivers you’ll need to install.

Solution 4 – Update drivers automatically

1. Download and install TweakBit Driver Updater
2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
   
3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.
   
   Note: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Solution 5 – Change the channel settings

1. Go to Search, type control, and open Control Panel.
2. Open Network and Internet and then Network and Sharing Center.
3. Choose Change adapter settings.
4. Right-click the network adapter and open Properties.
5. Click Configure.
6. Under the Advanced tab, scroll to WZC IBSS Number Channel.
7. From the right drop-down menu, choose channels 1, 6, or 11 and confirm changes.

Solution 6 – Disable Bluetooth

1. Open Settings.
2. Navigate to Devices.
3. Disable Bluetooth.
4. Reboot your PC and check for improvements.

That’s about it. We certainly hope at least one of these solutions helped you resolve the problem with the slow WiFi on your Surface Book 2. Don’t forget to update it regularly, as the Windows 10 updates might fix the problem with Wi-Fi as well. If you have any comments, questions or suggestions, feel free to write them down in the comments section below.

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