Surface Pro 4 users have been pointing out the flickering screen problem for years now, and now they can finally sit back and relax because Microsoft comes to their rescue. This is an important step that the tech giant took considering that the company was even hit with a class action lawsuit against Microsoft for not doing anything about the problem for so long.
Microsoft will replace the affected devices for free
Microsoft explained in detail the issue via an official announcement. The company says that only a small number of devices are having this problem and offers the much-awaited solution as well. All units that are up to three years from the date of purchase would be replaced free of cost, of course.
We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update. To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.
Rules for the replacement process
Here’s how the replacement process is set to take place. For starters, users have to make sure that they have taken all the latest Surface and Windows Update because they aim to keep devices running smoothly. If the screen flickering is still there even after users install all the updates, they have to contact Microsoft support.
After an agent determines that a specific device is eligible for replacement, users will have to prepare the Surface for service. A replacement device will be sent to the user as soon as they return the damaged one. An exchange device usually arrives in about 5 to 8 business days.
Microsoft also made sure to note that no other damage will qualify for a replacement and customers who paid for a screen replacement on their device will get a refund. Read the complete announcement.
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