Quick Fix: Microsoft Teams browser version is not supported

Radu Tyrsina
by Radu Tyrsina
Founder & Editor-in-Chief
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teams browser not supported

Microsoft Teams currently supports Internet Explorer 11, Microsoft Edge, RS2 or later, Chrome, Firefox, and Safari 11.1+. There’s though a problem centering around Microsoft Teams browser versions that are not supported.

Teams fully supports these Internet browsers on paper, with exceptions for calling and meetings. In reality, the browsers’ behavior has a lot to be desired.

That’s why you’re still asking around for expanded support for other browsers or looking for solutions when the supposedly compatible browser proves to be anything but supported.

Hopefully, we will see some improvements soon. In the meantime, here are some things you can do to correct the browser compatibility issues on your own.

What can I do if Teams browser version is not supported?

Unsuccessfully trying to start Microsoft Teams in a compatible web browser version is truly frustrating. Try to fix this by using the below solutions:


1. Manually check for Microsoft Teams updates

  1. Click your profile picture at the top of the app.
  2. Then, select Check for updates.update microsoft teams
  3. If a new update is found, it will be downloaded and installed when the computer is idle.
  4. After updating the service, delete Microsoft Teams.
  5. Add Microsoft Teams again.

Teams desktop client updates are released every two weeks or so after rigorous internal testing. Updates can take up to a few minutes of your time, but they are known for solving bugs, software vulnerabilities, and making the user experience better in the long run.

You get why keeping your software up-to-date is critical, so manually double checking that everything is fine cannot hurt.


2. Use Incognito mode

Use Incognito mode

  1. On your computer, open Chrome.
  2. Click More at the top right.
  3. Then, click New Incognito Window.
  4. A new window appears. In the top corner, check for the Incognito icon.
  5. To stop private browsing, click Close at the top right (Windows or Chrome OS).
  6. At the top left, you need to click Close (Mac).

Note: The above steps are for Google Chrome. They slightly vary depending on your web browser.

Every time you don’t want your browser to remember your activity, browse the web privately in Incognito mode. Who would have thought this could also help Microsoft Teams recognizing your browser version? It has been repeatedly verified and proven to work.

For a step-by-step guide on how to start private browsing in various browsers, do check out our dedicated guide.

If your current Microsoft Teams browser version isn’t included in the official support list, go to the next solutions.


3. Use a supported browser

Microsoft Teams supported browser

Can you complain with such a generous choices list at your disposal? Check it out closely: Limits and specifications for Microsoft Teams and go for one of the compatible Internet browsers.


4. Enjoy a rich Microsoft teams experience via the Android mobile app

Microsoft Teams Android mobile

  1. Go to your mobile device.
  2. Visit the official Microsoft’s download page.
  3. Follow the download link there.
  4. You may also download it directly from Google Play Store.
  5. Now, simply install Microsoft Teams on your Android device.

Tired of seeing the same “Your browser version isn’t supported” error over and over again? You can have a rich experience via the mobile app too, at least until the browser version you are used to gets supported. We would encourage you to try it out by following the steps described above.


Conclusion

Teams is mostly aimed at being a corporate collaboration platform, so you’re not supposed to deal with browser issues on a daily basis. When they do occur, you know how to solve them.

If you have any other questions and suggestions, don’t hesitate to leave them in the comments section below.

FAQ: Learn more about Microsoft Teams and what browsers to use

  • Can I host or attend Microsoft Teams meetings on unsupported browsers?

Using Teams on an unsupported browser will trigger a series of feature limitations, such as calling and meeting features. Users can work around this issue by utilizing a PSTN connection so as to view content at a reduced display rate. However, if you’re using Microsoft Teams on an unsupported browser, you won’t be able to host a meeting but you can attend one.

  • What Microsoft Teams feature are available on unsupported browsers?

Although users will experience some limitations when using Microsoft Teams on an unsupported browser, the following features will still be available: meeting notes, the list of participants, PowerPoint sharing, live captions, and recordings, as well as whiteboard sketching.

  • What kind of limitations will I experience if I use Microsoft Teams on unsupported browsers?

Depending on the browser version you’re using, the following Microsoft Team limitations may appear on unsupported browsers:

  • Users don’t have the option to start a meeting but they can join one.
  • The microphone might not work.
  • Camera sharing is not available.
  • Users may not be able to share their screen.
  • Incoming call notifications might not be available.
  • Microsoft Teams won’t reconnect automatically to a meeting should the connection drop.

Editor’s Note: This post was originally published in December 2019 and has been since updated for freshness and accuracy.