The new Surface laptops have no recovery image, says Microsoft

A recovery image will be released in the next weeks eventually.

Reading time icon 3 min. read

Readers help support Windows Report. We may get a commission if you buy through our links. Tooltip Icon

Read our disclosure page to find out how can you help Windows Report sustain the editorial team Read more

surface recovery image

Microsoft’s new Surface devices are expected to make an impact in the market due to their advanced features and competitive prices. Including Qualcomm Snapdragon X processors could be seen as a move towards enhancing the devices’ performance efficiency, which might challenge Apple Inc.’s MacBook Air for dominance within this sector.

There is a small problem you need to be aware of. If you own one of these devices, it might be best to handle it extra gently. But why do I say this? Microsoft hasn’t released the recovery images for these ARM-powered Surface beauties yet.

Recovery images are quite important. They work like a kind of safety net for your device. If you ever get into a situation where the device won’t boot or starts behaving oddly, these images can be seen as your savior.

If your Surface won’t start—or if the recovery info has been removed—you can use your USB recovery drive to access recovery tools and solve problems. Your Surface comes with Windows recovery info that allows you to refresh it or reset it to its factory condition. If your Surface does turn on, see Restore or reset Surface.


They help return the device to its initial state without sending it again to Microsoft for repair. Typically, you can get these images from the official Microsoft website. However, it is strange that the images for both Surface Pro 11 and Surface Laptop 7 are still missing in action (MIA), even after two days of their big unveiling on the market.

This suggests that if your device’s software becomes angry for some reason – perhaps it is having a bad day – you could be in a difficult situation. The worst situation would be if the device does not function at all. It could be quite frustrating, particularly because many of us are excited to experience and test these devices.

But hey, don’t let this prevent you from thinking about these gadgets. They still have many possibilities, and past actions by Microsoft indicate that the recovery images will probably become accessible at some point.

Meanwhile, it might be smart to proceed cautiously and perhaps postpone any software tests you planned on carrying out on your fresh Surface Pro 11 or Laptop 7.

A tip for the clever ones is to keep your Surface Pro 11 and Laptop 7 safe until such recovery images from Microsoft are available. It’s always better to be safe than sorry.

More about the topics: AI, Microsoft Surface