Chrome says This site can’t be reached [Windows 10]

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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  • This site can’t be reached error in Google Chrome prevents you from accessing any website on your browser.
  • In this article, we explore a few troubleshooting steps to fix the error.
  • If you are looking for an alternative browser, explore our Browsers section.
  • Do check out our dedicated Software section for more easy-to-follow guides.
This site can't be reached

Google Chrome is a popular web browser for Windows users. However, at times when you try to access any website, you may encounter the This site can’t be reached error.

This error can be triggered by a bad DNS cache or browser cache. At times, even changing the DNS address can help you fix the error.

In this article, we take a look at some troubleshooting steps to help you resolve this site can’t be reached Google Chrome error in Windows 10.

How can I fix This site can’t be reached in Google Chrome?

1. Restart the DNS client

This site can't be reached

  1. Press the Windows
  2. Type cmd and click on Open as Administrator.
  3. In the command prompt, type the following command and hit enter to stop the DNS service.
    net
    stop dnscache
  4. To restart the DNS service, enter the following command and hit enter:
    net start dnscache
  5. After that, we have to reset the DNS cache using the flush DNS command:
    Ipconfig /flushdns
  6. Hit enter to execute. Close the command prompt once you see the success message.

Restarting the DNS client helps you troubleshoot browsing issues by reloading the DNS client from the command prompt.

If the issue persists, try changing the default DNS address to a different public DNS address.


2. Change DNS server address

This site can't be reached

  1. Press the Windows key + R.
  2. Type control and click OK to open Control Panel.
  3. Click on Network and Internet.
  4. Select Network and Sharing Center.
  5. From the left pane, click on Change adapter settings.
    This site can't be reached
  6. Right-click on your network adapter and select Properties.
    This site can't be reached
  7. In the Properties window, double-click on Internet Protocol Version 4 (TCP/IPv4).
  8. Select Use the following DNS server addresses:
  9. Enter the following DNS server address for the Preferred DNS server and Alternate DNS server respectively.
    8.8.8
    8.8.4.4
  10. Check the Validate settings upon exit box.
  11. Click OK to save the changes.

We have used the Google public DNS server address. However, you can use other third-party, public DNS server address if you prefer. You can find more public DNS server address with a simple search on the internet.

After changing the DNS server address, relaunch Chrome and check if the error This site can’t be reached is resolved.

If the issue persists, try performing other common troubleshooting steps such as clearing browser cache, resetting browser settings or check your home network for issues.


3. Reset TCP/IP Network Protocol

This site can't be reached

  1. Press the Windows key and type cmd.
  2. Click on Open as Administrator.
  3. In the Command Prompt window, type the following command and hit enter:
    netsh int ip reset
  4. Wait for the command to execute and then reboot your computer.
  5. Launch Google Chrome and check for any improvements.

4. Clear browser cache

Can't open some websites

  1. Click the Menu (three dots) and select Settings.
  2. Click on Privacy and Security.
  3. Select Clear browsing data.
  4. Select a Time range.
  5. Next, select Cookies and Other site data and Cached images and files.
  6. Click on Clear data.

If the issue persists, try resetting Google Chrome settings to fix the error.

Reset Chrome settings

This site can't be reached

  1. In Google Chrome, click the More (three dots).
  2. Select Settings.
  3. Expand the Advanced
  4. Select Reset and Clean Up.
  5. Click on Restore settings to their original defaults.
  6. Confirm by clicking on Reset Settings.

5. Reinstall Google Chrome

This site can't be reached

  1. Press the Windows key + R.
  2. Type appwiz.cpl and click OK.
  3. Select Chrome from the list of installed apps.
  4. Click on Uninstall. Confirm by clicking on Yes.
  5. Once uninstalled, reboot the computer.

Download the installer from the official website. Run the installer and proceed with on-screen instructions to install the browser. Launch the browser and check for any improvements.

The ‘this site can’t be reached’ error in Google Chrome can occur due to incorrect DNS server configuration or corrupt cache. Follow the steps in the article to troubleshoot the error.