FIX: TurboTax won’t let me e-file tax return

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
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  • A TurboTax won't let me e-file issue can arise due to how you’ve filled the form, outdated TurboTax software, conflicting software, or even an outage.
  • If the TurboTax server is not found, there could be an outage, which you can check at various outage-monitoring websites.
  • Some users might need to update their software when the TurboTax e-file is not working.
  • Closing all background programs might also help you fix the e-filling problem on TurboTax.
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TurboTax is a U.S. tax return application and web app that’s widely utilized in the United States which provides great accessibility to its users.

However, some clients have said on the TurboTax support forum that they can’t e-file return forms with the software or web app.

If TurboTax e-filing isn’t working for you, check out these proven solutions to resolve it fast.

What can I do if TurboTax’s e-filing isn’t working?

1. Try utilizing a different browser

Opera turbotax won't let me efile

If you’re trying to e-file a return form with the TurboTax web app, try utilizing a different browser. Opera is a highly-rated browser that’s compatible with TurboTax. It is a Chromium-based browser with two extension libraries and one of the most original designs.

When you switch to Opera, you won’t miss Chrome or Firefox much as it incorporates many unique features. Its battery saver, built-in VPN, customizable Speed Dials, integrated YouTube player, and tab search tool are just some of the Opera features you won’t find in Google Chrome.

Other useful Opera features

  • It includes an integrated YouTube player within its sidebar
  • Users can utilize Opera with mouse gestures
  • Opera’s built-in ad blocker removes ads for faster browsing
  • This browser includes alternative dark/light modes


Never encounter e-filling problems on TurboTax by using this great browser software today.

2. Check your tax form

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First, double-check how you’ve filled out your return form. There are a few non-IT issues that can stop users from e-filing their return forms. You can’t e-file a TurboTax return form if it:

  • Doesn’t include any taxable income
  • Includes non-final forms
  • Includes override (you’ll need to undo them)
  • Includes a W-2 in which box 16 has a value greater than box 1 or you leave box 1 blank
  • Contains schedules and IRS forms that aren’t among those accepted on the IRS Forms and Schedules list
  • The form is for amended or prior-year returns

3. Check if TurboTax is down

It might just be the case that TurboTax is down when you’re trying to e-file a return form. To check if there’s a general outage, open the Downdetector for TurboTax.

That page tells you if there’s any notable TurboTax outage. If there is, wait a day or two; and then try e-filing your form again.

DownDetector turbotax won't let me efile

4. Update TurboTax

Make sure your TurboTax software is fully updated by clicking its Online menu option. Then you can select the Check for Updates option on that menu.

TurboTax will then check for and install available updates. You can also manually update the Windows software via this TurboTax Help page.

5. Close all background software

  1. Right-click the taskbar to open a menu from which you’ll need to select Task Manager.
  2. Click the Processes Task Manager tab to select it.
  3. Select programs listed under Apps, and click the End task buttons for them.
    The Task Manager turbotax won't let me efile
  4. Some programs might be listed under Background processes. If you see any third-party programs listed there, click their End task buttons to close them.
  5. Also, check if there are background programs on your system tray (on the right of the taskbar). Right-click system tray programs and select the Exit options on their context menus to close them.

6. Clear your browser’s cache and cookies

Google Chrome

  1. Click the Customize Google Chrome button on the very far right of that browser’s URL toolbar.
  2. Select the More tools submenu.
  3. Then select the Clear browsing data option to open the utility shown directly below.
    Chrome's Clear browsing data tool turbotax won't let me efile
  4. Select the Cached images and files checkbox.
  5. Click the Cookies and other site data option to select it.
  6. Press the Clear data button.


  1. Click the Open Application Menu button at the top right of Firefox.
  2. Select Settings on the menu that opens.
  3. Click Privacy & Security on the left side of Firefox’s Settings tab.
  4. Then press the Clear Data button to open the window in the snapshot directly below.
    Firefox's Clear Data tool turbotax won't let me efile
  5. Select the Cached and Cookies options on that window.
  6. Click the Clear button.


  1. Press the Alt and F keys at the same time in Edge.
  2. Click the Settings option on the menu.
  3. Then click Privacy, search, and services on the left side of Settings.
  4. Press the Choose what to clear button to open the tool shown directly below.
    Edge's Clear browsing data tool turbotax won't let me efile
  5. Select the checkbox for Cookies and other site data.
  6. Click the Cached images and files checkbox to select it.
  7. Press the Clear now button to erase Edge’s cache and cookie data.

Note: This resolution is more specifically for users who are trying to e-file returns with the TurboTax web app. Also, note that cookies must be enabled in browsers so that the CAPTCHA appears.

Those resolutions for fixing TurboTax e-filing are certainly worth a shot. If you still need other potential fixes, however, you can get in touch with TurboTax’s support at its Contact Us page.

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