- Twitch is a great game streaming platform where you can find entertaining video content for all tastes and preferences.
- To stream your gameplay on Twitch, you need a stream key that you can easily generate using your account. It's easy, isn't it?
- If Twitch fails to retrieve your streaming key, don't panic and keep on reading this guide to learn how you can fix this issue or many more.
- This guide is part of our troubleshooting hub dedicated to browsers. Feel free to bookmark it in case you need it later.
In order to stream on Twitch.tv, you’ll most definitely need a Twitch Stream key. If you are a Twitch streamer, you’re probably aware of the issues with data breach the service had due to access from other services like Streamlabs OSB. After those, many streamers started getting the Twitch failed to retrieve stream key error.
Here’s what one streamer had to say about the error on the dedicated subreddit:
I just opened OBS to start streaming, and OBS said it couldn’t connect me. I opened Twitch to check my stream key, and I just keep getting this error. Anyone else having issues? Thanks.
That’s why they decided to keep the viewers logging sequence as simple as before, but streamers will need to enroll in the 2FA (two-factor authorization) in order to retrieve the stream key. Learn how to fix this with the steps below.
How do I get my Twitch key?
1. Set the two-factor verification with phone
- Navigate to Twitch in your browser.
- Log in with your credentials.
- Open Settings and then select Security and Privacy.
- Under the Security > Two-Factor Authentication, click Set Up Two-Factor Authentication.
- This will take you to 2FA page. Enter your password and later your phone number.
- You’ll receive the confirmation code on your smartphone. Enter the key to set the 2FA.
- What you’ll need to do now is just try retrieving the stream key again.
2. Use Authy for two-factor verification
- Download the Authy app on your PC from here. Alternatively, you can use your Android or iOS device. Preferably, you would install it on more than one device.
- Install the application and set up your Authy account on your PC or handheld devices by entering your phone number.
- On your browser, navigate to Twitch > Settings > Security and Privacy > Two-Factor Authentication and click Set Up Two-Factor Authentication.
- Enter the password and the phone number associated with Authy.
- Choose the way you want to receive a log-in token (via SMS, phone call, or on the current device).
- Now, every time you try and log in to Twitch and ask for the stream key, you’ll get the authentication token on your device.
3. Try using a different web browser
To fix this problem, try using a different web browser. You can use any browser you want, but we’d recommend UR Browser.
If you’re not familiar, UR Browser is privacy-focused browser and it comes with useful features such as tracking, privacy, and malware protection.
In addition, there’s a built-in VPN and adblocker, so if you want a secure and reliable browser, UR Browser might be the right choice for you.
That should do it. Alternatively, you can clear your browser’s cache and inspect the connection. However, the Twitch failed to retrieve stream key error is occurring almost always because you don’t have a 2FA enabled on your account.
FAQ: Learn more about Twitch keys
- What is a Twitch stream key?
A Twitch stream key is a unique code that allows gamers to start streaming their gameplay on the platform. The code is made of a string of letters, numbers and special characters.
- Where do I find my Twitch key?
Once you’ve generated your Twitch key, you can find it on your dashboard. Simply click on your username, go to the dashboard and you’ll find your unique streaming key there.
- Can Twitch streamers see your IP?
Twitch streamers cannot see your IP or any personal information. They can’t see who is watching their stream, they only get notifications when users log in to chat with them and the only information they can see is your username.
Editor’s Note: This post was originally published in August 2019 and has since been updated for freshness and accuracy.