Twitch failed to retrieve stream key: Follow this guide

by Aleksandar Ognjanovic
Aleksandar Ognjanovic
Aleksandar Ognjanovic
Troubleshooting Expert
Aleksandar's main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always... read more
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  • Some users claimed that Twitch failed to retrieve the stream key, but several solutions will fix it.
  • The easiest way to get rid of this issue is by enrolling with the two-factors authentication.
  • Using a dedicated browser will help you solve the Twitch failure to retrieve stream keys.
Twitch failed to retrieve stream key: Follow this guide

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To stream on Twitch. tv, you’ll most definitely need a Twitch Stream key. If you frequently use this app, you’re probably aware of the issues with the data breach the service had due to access from other services like Streamlabs OSB.

After those, many streamers started getting the Twitch failed to retrieve stream key error. Here’s what one user had to say about the error:

I just opened OBS to start streaming, and OBS said it couldn’t connect me. I opened Twitch to check my stream key, and I just keep getting this error. Anyone else having issues? Thanks.

That’s why they decided to keep the viewer’s logging sequence as simple as before, but streamers will need to enroll in the 2FA (two-factor authorization) to retrieve the stream key. Learn how to fix this with the steps below.

What are Twitch stream keys and how they can help me?

For those of you who don’t know, by stream key we mean a special code that allows OBS to link/communicate with a streaming platform (like Twitch). Then, it send your video content to be live streamed.

Each streaming platform has an unique stream key. If you want to link OBS with your preferred platform, you’ll need to find this key in your account settings.

Your Twitch stream key allows software know where to send your video to. Keep in mind that every Twitch channel has one, and most streaming apps require you to enter your key before you start recording.

Now, let’s see what you can do if Twitch failed to retrieve stream keys. To discover the solution that suits you the most, make sure you read this guide completely.

What can I do if Twitch failed to retrieve stream keys?

1. Set the two-factor verification with phone

  1. Navigate to Twitch web version.
  2. If you’re not already logged in, click on the Log In button, from the upper-right corner of the window.
  3. Enter your Twitch credentials, then click again on Log In.
  4. In the top-right corner of the window, click on your profile image.
  5. Navigate to Settings.
  6. Click on Security and Privacy.
  7. Scroll down to the Security section, then look at Two-Factor Authentication, and click on Set Up Two-Factor Authentication.
  8. This will take you to 2FA page. There, click on the Enable 2FA button.
  9. Enter your phone number, then click on Continue.
  10. Type the 7-digit security code received on your phone.
  11. Scan the QR code with your phone, then enter the 6-digit verification code received (Or you can choose to Skip & Use SMS).
  12. Click on Done.
  13. What you’ll need to do now is just try retrieving the stream key again.

2. Use Authy for two-factor verification

  1. Download the Authy app on your Windows PC.
  2. Install the application and set up your Authy account.
  3. Navigate to Twitch web version. Click on Log In, from the top-right corner of the window.
  4. Type your Twitch credentials, then click again on Log In.
  5. In the top-right corner of the window, click on your profile image.
  6. Go to Settings.
  7. Click on Security and Privacy.
  8. Scroll down to the Security section, then look at Two-Factor Authentication, and click on Set Up Two-Factor Authentication.
  9. Enter the password and the phone number associated with Authy.
  10. Choose the way you want to receive a log-in token (via SMS, phone call, or on the current device).
  11. Now, every time you try and log in to Twitch and ask for the stream key, you’ll get the authentication token on your device.

3. Try using a different web browser

To fix this problem, try using a different web browser. You can use any browser you want, as long as it is secure and stable, but we’d recommend Opera GX.

delete twitch videos best browser for twitch

Opera GX has all the basic browser features integrated within a modern UI that is easy to navigate. Not only that, it is specifically built to cater to the world of streaming and gaming.

It has a specific setup meant to provide high-speed rates and let you game with no interruptions. It removes any unnecessary features, prioritizing these activities.

This browser lets you connect to your Twitch account directly from the sidebar. Just enter your credentials and set it up to get up real-time notifications about your channels and access the platform in one click.

You can also integrate your favorite social media platforms to have quicker access. On top of that, it has a free, built-in VPN that secures your connection and protects your privacy.

This browser offers a complete web experience, where you can always stream without any problem.

Opera also got the following amazing features:

  • Flow file sharing
  • Built-in AdBlocker
  • Fast and smooth navigation

Opera GX

Remove Twitch errors with this performance-oriented browser built for an exceptional streaming experience.

Can I share my Twitch stream key?

Keep in mind that whoever got your Twitch stream key is able to stream on your channel. In these terms, we strongly recommend to no share your stream key with anyone and don’t show it during a video or live stream.

However, if you really want to share it, make sure you trust in those people (family, close friends, etc).

That should do it. Alternatively, you can clear your browser’s cache and inspect the connection. However, the Twitch failed to retrieve stream key error is occurring almost always because you don’t have a 2FA enabled on your account.

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Frequently Asked Questions

  • A Twitch stream key is a unique code that allows gamers to start streaming their gameplay on the platform. The code is made of a string of letters, numbers, and special characters. Explore our pick of the best browsers to stream Twitch effortlessly.

  • Once you’ve generated your Twitch key, you can find it on your dashboard. Simply click on your username, go to the dashboard and you’ll find your unique streaming key there. If you encounter issues, have a look at our Twitch failed to retrieve the stream key guide.

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