7 Ways to Fix Twitch if it’s Not Loading on Chrome or Firefox

by Aleksandar Ognjanovic
Aleksandar Ognjanovic
Aleksandar Ognjanovic
Troubleshooting Expert
Aleksandar's main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always... read more
Affiliate Disclosure
  • If Twitch is not loading in the browser, you won't be able to watch your favorite gaming streamers.
  • Verify the Twitch server status, as it may be a cause that explains our presented issue.
  • The Twitch error when loading data may also be caused by browsing data, so you should try clearing it.
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Most people follow their favorite streamers on the Twitch web client. However, some users noticed that Twitch is sometimes not loading on browsers like Chrome and Firefox.

Twitch. tv started as a small gameplay streaming platform and now it has millions of daily followers. So, it isn’t a surprise that it might run into trouble.

We made sure to provide you with some solutions and workarounds for the problem at hand. Hopefully, with your effort and our helping hand, you’ll be able to get back to your favorite content in no time.

What can I do to fix Twitch infinite loading?

Sometimes server issues can cause this problem to appear, and when such errors appear your Twitch chat might not be loading at all.

Server issues can also cause Twitch extensions to stop working, so make sure that the service is working properly before proceeding to fix this issue.

It’s also possible that you have issues with your account, so make sure to check you can access it without issues. Few users reported that they are unable to reset the password on Twitch, which can be another indication of server issues.

Why is Twitch not loading in-browser?

If the Twitch player is not loading, it’s possible that you’re dealing with one of the following issues:

  • Temporary errors – Like any other app, Twitch might get into random and temporary troubles. Fortunately, you can always check its status. Also, you should check your Internet connection to make sure it’s stable.
  • Browsing data or add-ons blocking the app – Because it can cause serious problems with your browser, it is recommended to always clear your browsing data. In addition, we suggest disabling the extensions and add-ons.
  • Viruses and malware – Cyber attacks are more and more frequent, so it is extremely easy to get your system infected. To prevent it, you should constantly run an efficient antimalware program.
  • Problems with your main browser – Sometimes there might be more serious problems with your browser. In these terms, we strongly recommend using a dedicated option, that will offer a unique and safe experience.

So, if Twitch is not loading on Chrome or Firefox, follow the instructions listed below.

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What can I do if Twitch is not loading on Chrome or Firefox?

1. Make sure that Twitch isn’t down and check the connection

Let’s start with the two essential steps. Firstly, make sure that the Twitch.tv service is up and running. It might be down due to maintenance or the servers crashed. To do it, simply access the Twitch status page.

These are rare occurrences but we still encourage you to check the Twitch status. If the Twitch website is not loading, it’s possible that it’s down for maintenance.

The second step is obvious. Yes, you’ve probably wouldn’t be able to read the content of this article without the fully functional Internet connection.

However, there are some things that, consequently, will affect the streaming and loading on Twitch. tv web client.

We encourage you to temporarily disable all bandwidth-hogging applications. The torrent client or direct download manager are the ones you should disable firstly.

In addition, while on Twitch, click on the Padlock icon in the Address bar and choose Site Settings. Reset all permissions at the bottom and restart Chrome or Firefox.

2. Clear browser’s cache and cookies

2.1 Chrome

  1. Hit the Windows key, type Chrome, then click on the first result.
  2. Use the following keyboard shortcut to open the Clear browsing data menu: Shift + Ctrl + Delete.
  3. Select All time as the time range.
  4. Checkmark the Cookies other site data and Cached images and files sections.
  5. Click on the Clear Data button.

2.2 Mozilla Firefox

  1. Press on the Windows key, type Firefox, and open the first result.
  2. Click on the 3 horizontal lines button from the top right corner.
  3. Navigate to History.
  4. Click on Clear Recent History.
  5. Click on the Time range dropdown menu and select Everything.
  6. Checkmark the History and Data sections, then hit the OK button.
  7. Now, go again to the Firefox general menu.
  8. Navigate to Settings.
  9. From the left window pane, choose Privacy & Security.
  10. Scroll down to Cookies and site data, then click on the Clear Data… button.

If you don’t have the passwords stored, we recommend unchecking the Active logins option (from the History section).

Every browser, including Chrome and Mozilla Firefox, collects cookies and all other kinds of browsing data to speed up and improve the browsing experience.

Every individual site has its share of browsing data and this goes for the app web client, as well. If there’s a problem with this data then it’s not uncommon for Twitch streams not be loading.

Now, after the aforementioned data piles up, the browser will slow down and some features might suffer. For that reason, we suggest clearing all browsing data (don’t clear passwords if you don’t have them backed up).

3. Disable Add-ons

3.1 Chrome

  1. Hit the Windows key, type Chrome, then open the first result.
  2. Click on the Customize and Control Google Chrome menu button (the 3 vertical dots placed in the right-top corner of the window).
  3. Hover the mouse over More tools, then click on Extensions.
  4. On to the extension you want to remove, click Remove.
  5. Confirm by clicking Remove.

3.2 Mozilla Firefox

  1. Press on the Windows key, type Firefox, then open the first result.
  2. From the top-right corner of the window, navigate to Firefox menu (marked as 3 horizontal lines).
  3. Navigate to Add-ons and themes.
  4. From the left window pane, select Extensions.
  5. Find the ones you want to disable, click on them then on the Disable button.
  6. If you want to delete an extension entirely, click Remove.
  7. Now, go to Plugins (from the left window pane).
  8. In the shown list, click on the 3 horizontal dots, then choose to Never Activate.
  9. Repeat the process to each plugin you need.
  10. Restart Firefox to complete the process.

The days of the best Chrome extensions, which regulate flash and video playing are behind us. Nowadays, everything you need comes with the browser and you don’t need to install any add-ons to play videos or run Flash media.

With that said, the presence of those and similar add-ons can create issues. In addition, ad-blockers and similar anti-tracking extensions can create various issues with the video playback during the streaming.

If Twitch video is not loading, we suggest running Chrome and Firefox in private/ incognito mode and accessing Twitch that way.

While we’re at it, there’s something worse than a mere presence of Chrome extensions. And those are PUPs and toolbars, browser hijackers, and similar pop-up atrocities users often run into.

They tend to integrate deep into the Registry and completely take over the browser. Once there, it’s quite hard to dig them out and remove them.

Sometimes you won’t even know they’re there, slowly undermining the performance of already RAM-heavy Google Chrome.

If you’re interested in discovering how to remove browser hijackers in Windows 10, make sure you follow some specific solutions.

4. Disable Experimental features

4.1 Chrome

  1. Press on the Windows key, type Chrome, then open the first result.
  2. In the Address bar, type the following line, and press on the Enter key: chrome://flags
  3. Click on Reset all.

You can safely skip this step if you never meddled with the Experimental options in Chrome. There’s a lot of available options, some of them part of the Beta program.

They’re most of the time safe to use on the standard Chrome release, but can occasionally slow down the browser or affect negatively some of the standard features.

If you’ve made certain tweaks in the Chrome Experimental menu, we suggest resetting them to default values. This action will disable all of them.

However, if you know your way around these options, you can enable them individually and look for changes.

4.2 Mozilla Firefox

  1. Hit the Windows key, type Firefox, then open it.
  2. In the address bar, copy and paste the following locaton, then press on the Enter key: about:config
  3. Choose to Accept the Risk and Continue.
  4. In the Search box, type experimental, then make sure that the browser.preferences.experimental option is set on false.
  5. If it’s not, click on the Reverse button.

5. Try Twitch for Desktop

If Twitch is not loading on any browser, we suggest an alternative. Besides the web client, Twitch. tv also offers a desktop client for Windows.

It’s quite similar but still has additional options. For both viewers and streamers, chances are that the desktop client will work much better, especially as a dedicated application.

The installation procedure is rather simple, and you should be able to get Twitch in a matter of minutes. After that, you can sign in with your credentials and enjoy it. Download the Twitch desktop client for Windows, from the official page.

6. Install an anti-malware utility

As expected, malware is a potential culprit for many issues including Twitch’s failure to load channel properties in Chrome.

We suggest taking some precautionary measures and performing a deep scan with a specialized malware removal tool.

The best antimalware software for gaming is one that efficiently protects your gaming computer from hackers and malware.

Malware scanning and removing should not interfere with pop-ups or screen switching when streaming or watching your favorite content.

It’s a common misperception you shouldn’t use one, especially considering you’re connecting to an open-source streaming network that receives millions of visits every day.

Our advice is to protect your PC with an antimalware program that is compatible with your Twitch activities, so you can access it without difficulty in Chrome or Firefox.

7. Reset your browser

Chrome

  1. Click the menu icon and then select Settings.
  2. Go to Restore and clean up.
  3. Select Restore settings to their original defaults.
  4. Now click on Reset settings.

Firefox

  1. Click the Menu icon and select Help.
  2. Next, click More troubleshooting information.
  3. Now click on Refresh Firefox.
  4. Click on Refresh Firefox, and follow the instructions on the screen to complete the process.

If Twitch now is not working on your browser, it’s possible that your settings are interfering with it, so resetting the browser might help.

Why is my screen black on Twitch?

If your screen is black, it’s possible that you’re having issues loading the stream. This could be due to problems with your network connection.

Your client is also a possible culprit, and an outdated browser or corrupted cache may cause issues with the stream. However, that can be solved by using the solutions mentioned above.

And on that note, we can wrap it up. Don’t forget to share alternative solutions or post questions in the comments section below.

Find out more guides on how to fix Twitch error codes like the popular Twitch error 2000.

If you have additional related questions, do not hesitate to leave a comment in the section below.

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Frequently Asked Questions

  • If you’re unable to load Twitch, your usual suspects are add-ons, cookies, and cache, and/or malware. Check out these easy steps if Twitch won’t load on Chrome.

  • If it’s happening to face this issue, here’s how to fix Twitch buffering.

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  • Check out this Twitch black screen guide for detailed solutions and procedures.