Ubisoft Connect Achievements not Showing: 3 Ways to Fix it

Simple yet effective fixes to solve this problem

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Key notes

  • If the Ubisoft Connect achievements are not showing, it might be due to issues with the app.
  • Reinstalling the Ubisoft app after creating a backup is an effective solution to this problem.

Uplay is an amazing game distribution platform created by Ubisoft. It can be used to buy and download games as well as DLCs.

It can also be used to chat, read news about games, and manage your game library and achievements. The problem is that some players have reported that they are having problems with their achievements.

Why won’t Ubisoft synchronize achievements?

Below are some of the reasons your Ubisoft Connect achievements are not showing:

  • Issues with the app: Sometimes, this problem might be due to an issue with the Ubisoft app. In this case, you need to create a backup of the app and reinstall it.
  • Server issues: At times, this issue might be due to server problems from the provider’s side. You can only wait for it to be resolved.

What can I do if Ubisoft Connect achievements is not showing?

1. Make a backup of your Achievements folder

Normally, Uplay should upload the achievements file of all of your games to the cloud.

However, it doesn’t seem to do this with all of the games, such as with some Assassin’s Creed titles.

Because of this, you have to do it manually.

You’ll first need to complete the game with some of the Achievements for testing purposes.

Navigate to where your achievements are locally stored: C:\Users\%USER%\AppData\Local\Ubisoft Game Launcher\spool\%manynumbers%

After that, you’ll just have to uninstall and re-install Uplay and your game:

  1. Press Windows + R, type in appwiz.cpl, and click OK.
    appwiz ubisoft connect achievements not showing
  2. Right-click on the Uplay entry.
  3. Select Uninstall/Change.
  4. Finally, follow the onscreen instructions to complete the process.

If you Uninstall Uplay, it will delete the Ubisoft Game Launcher folder.

If you install Uplay again, you’ll notice many Achievements will be reset, but if you also restore the .spool file, the Achievements will be back.

spool folder Ubisoft achievements not syncing

2. Wait it out

Sometimes achievements won’t be granted the exact moment you’ve met all the prerequisites.

In fact, some reports state that it may take up to 48 hours until you may receive them.

3. Contact the customer support

If all solutions listed above fail to yield results, you should consider contacting Ubisoft customer support.

While this is indeed a serious problem, the only thing players could hope for is a patch to be released in the near future. Until then, players will just have to back up their own files.

In the same vein, if Ubisoft payment is not working on your PC, check our detailed guide to fix it.

Feel free to let us know the solution that helped you sync your achievements in the comments below.

More about the topics: Uplay