What to do when your Uplay achievements are not syncing

Teodor Nechita
by Teodor Nechita
Software Managing Editor
Eager to help those in need, Teodor writes articles daily on subjects regarding Windows, Xbox, and all things tech-related. When not working, you may usually find him either at the gym or taking a... Read more
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Uplay is an amazing game distribution platform created by Ubisoft.

It can be used to buy and download games as well as DLCs.

It can also be used to chat, read up news about games and manage you game library and achievements.

The problem is that some players have reported that they are having problems with their achievements.

Sometimes achievements get unlocked, sometimes they don’t

It would seem that sometimes their achievements and progress aren’t syncing or unlocking.

[…] some achievements are unlocked, but some arent, and when i recreated some (like parachute form galata), they didnt spawn. I have 100% on both ACR and the lost archive, will retry the LA achievements later[…]

What’s more concerning is that players that had unlocked achievements now seem to report that they have disappeared.

I already had all my achievements in Revelations, every single one, today I logged in and most of them were gone. :/

What to do if Uplay achievements aren’t syncing?

1. Make a back-up of your Achievements folder

Normally, Uplay should upload the achievements file of all of your games to the cloud.

However, it doesn’t seem to do this with all of the games, such as with some Assassin’s Creed titles.

Because of this, you have to do it manually.

You’ll first need to complete the game with some of the Achievements, for testing purposes.

Navigate to where your achievements are locally stored:

  • C:\Users\%USER%\AppData\Local\Ubisoft Game Launcher\spool\%manynumbers%

After that, you’ll just have to uninstall and re-install Uplay and your game:

  1. Press Windows + R
  2. Type in appwiz.cpl
  3. Right-click on the Uplay entry
  4. Select Uninstall/Change
  5. Right-click on your game’s entry
  6. Select Uninstall/Change

If you Uninstall Uplay it will delete the Ubisoft Game Launcher folder.

If you install Uplay again, you’ll notice many Achievements will be reset, but if you also restore the .spool file the Achievements will be back.

spool folder Ubisoft achievements not syncing


Tired of backing up your games the old-fashioned way? Why not try these great game back-up tools?


2. Wait it out

Sometimes achievements won’t be granted the exact moment you’ve met all the prerequisites.

In fact, some reports state that it may take up to 48 hours until you may receive them.


3. Contact Customer support

contact support Uplay achievements are not syncing

If all solutions listed above fail to yield results, you should consider contacting Ubisoft customer support.

While this is indeed a serious problem, the only thing players could hope is a patch to be released in the near future.

Until then, players will just have to back-up their own files.

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