USB Mass Storage Device has a driver problem

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • A USB storage device is the best method to transfer files from one PC to another, but sometimes issues with it can occur.
  • Many users reported USB Mass Storage has a driver problem message, and today we’re going to show you how to fix it.
  • To learn more about storage and flash drives, be sure to check this dedicated USB flash drive article.
  • Are you experiencing additional Windows 10 errors? You can find more solutions in our Errors Hub.
usb mass storage has a driver problem
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We use USB drives to transfer files all the time, but sometimes issues with USB storage can occur. Many users reported USB Mass Storage has a driver problem error, and this can prevent you from transferring files.

Fixing this problem is relatively simple, and in today’s article, we’re going to show you the best methods that you can use to get your USB storage device working again.

How can I fix USB Mass Storage has a driver problem error?

1. Use DriverFix

This error is usually caused by outdated or corrupted drivers, and this is where DriverFix can be helpful. The software is will perform a quick scan and give you a list of all drivers that are out of date.

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2. Reinstall the driver

  1. Press Windows Key + X and select Device Manager from the list.
    device manager usb mass storage has a driver problem
  2. Click on View and check Show hidden devices.
    show hidden devices usb mass storage has a driver problem
  3. Now go to the Universal Serial Bus controllers section and expand it.
  4. Right-click USB Mass Storage Device and choose the Uninstall device.
    uninstall device usb mass storage has a driver problem
  5. When the confirmation dialog appears, click on Uninstall.
    USB mass storage device uninstall usb mass storage has a driver problem
  6. Do this for all USB Mass Storage Device entries on the list.
  7. After removing the driver, restart your PC.

After your PC restarts, the removed driver will be installed automatically and the USB Mass Storage has a driver problem error should be fixed.


3. Check your registry

  1. Press Windows Key + R and enter regedit. Press Enter or click OK.
    regedit run window usb mass storage has a driver problem
  2. Navigate to the following path in the left pane:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor
  3. Locate the Start value in the right pane. If it’s not set to 3, make sure to change it to 3.
    registry editor usb mass storage has a driver problem

4. Change power settings

  1. Open the Device Manager.
  2. Expand the Universal Serial Bus controllers section and double click on USB Root Hub.
    USB root hub usb mass storage has a driver problem
  3. Navigate to the Power Management tab and uncheck Allow the computer to turn off this device to save power.
    power management settings usb mass storage has a driver problem
  4. Click OK to save changes.

USB Mass Storage has a driver problem message will prevent you from using USB storage devices, but you should be able to fix this problem by reinstalling or updating your drivers.

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