Get rid of ‘Internal exception’ errors on VPN Unlimited for good

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
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Internal exception VPN error

VPN Unlimited is a highly-rated VPN service for a variety of reasons. It comes with the lifetime subscription plan, covers all supported platforms (Windows, Mac, Android, iOS), and a plethora of add-ons and features.

However, like any other similar service, it might run into a few issues which will require some troubleshooting. Like the “VPN service not started due to internal exception” error. We still suggest contacting the support as they’re always available and quite helpful. On the other hand, you can try the steps we placed below.

What to do if VPN won’t start due to internal exception

  1. Check Windows Firewall or third-party Firewall
  2. Run VPN Unlimited as an administrator
  3. Check the connection
  4. Change the server location
  5. Reinstall VPN Unlimited

Solution 1 – Check Windows Firewall or third-party Firewall

Windows Firewall might as well be blocking VPN Unlimited. The same goes for the third-party firewall. They might interfere with the connection, especially if you’re using a public network. With that in mind, you might opt out temporarily and disable the firewall. Alternatively, you can add an exception in the Windows Firewall and move from there.

We don’t recommend disabling Firewall for security reasons, so whitelisting VPN Unlimited should be a way to go.

Here’s how to add an exception for Windows Firewall:

  1. In the Windows Search bar, type Allow an app and open Allow an app through Windows Firewall.allow an app trhough windows firewall
  2. Click Change settings.
  3. Make sure that VPN Unlimited is allowed to access public and private networks.
  4. Save changes and restart your PC.

Solution 2 – Run VPN Unlimited as an administrator

Moving on, we suggest running the VPN Unlimited client with an administrative permission. That will reduce possible issues with the system-imposed limitations and allow VPN Unlimited to work in the background in a seamless manner. Hopefully, the “Internal Exception” error will be sorted out this way.

Follow these steps to run VPN Unlimited as an administrator:

  1. Right-click on the VPN Unlimited desktop shortcut and open Properties.
  2. Choose the Compatibility tab.
  3. Check the “Run this program as an administrator” this program as an administrator
  4. Confirm changes and try running VPN Unlimited again.

Solution 3 – Check the connection

The “internal” in the error code points out to the internal issue which makes us believe that the error is caused by local network issues on your PC. With that in mind, we suggest connecting without the VPN and, if you’re experiencing any issues, trying to resolve the network issue first.

Here are some steps you can follow through in order to resolve this:

  • Restart your router and/or modem.
  • Try using the wired connection (LAN) instead of Wi-Fi.
  • Flush DNS.
  • Make sure all network drivers are properly installed and configured.
  • Check router ports.
  • Reset router to factory values.

— READ ALSO: CyberGhost 7: The best Windows 10 VPN to use in 2019

Solution 4 – Change the server location

If the VPN service won’t start with a particular server, changing the server might help. There might be a temporary technical maintenance at hand or the server is temporary down. Either way, try switching to another server and look for changes.

After that, the problem should be resolved. On the other hand, if you’re still stuck with the same error, try the last step below.

Solution 5 – Reinstall VPN Unlimited

Finally, if the problem at hand is persistent and you’re unable to start VPN Unlimited, we suggest reinstalling both the application and its respective network drivers. If you’re still stuck with the error, make sure to contact support and ask for the resolution. As a premium user, you should get all the help you need.

With that said, we can conclude this article. In case you have any questions or suggestions, feel free to tell us in the comments section.