Windows users reported having the problem with the VPN not working with their Windows 7 PC.
The reason for this problem varies. However, we have compiled the following fixes applicable is solving the VPN not working with Windows 7 problem.
What to do if VPN isn’t working on Windows 7?
- Change your internet connection
- Check your regional Date and Time Settings
- Temporarily disable your security software
- Connect using Windows feature
- Flush the DNS/Clear Cache
- Run Windows Update
- Reinstall the VPN client
- Change your VPN
- Check your network connection settings
1. Change your Internet connection
Windows users reported that limited/inactive internet connection can cause the VPN not working with Windows 7 problem.
Hence, you may consider changing your Internet connection and try to use the VPN afterwards.
For instance, if you are using a dialup modem internet connection, then you may need to consider changing your Internet connection mode to LAN, broadband or Wi-Fi connection, or any other internet connection modes available to you.
Furthermore, test your internet connection by disconnecting from the VPN service and try to access any website on your web browser to see if it works.
However, if the problem persists, proceed to the next method.
2. Check your regional Date and Time Settings
Windows 7 users reported that their VPN doesn’t work with their PC because of the incorrect date and time settings on your PC. Check the date and time settings to ensure they are correct.
Disable automatic update of date and time using the Internet, and set the date/time parameters manually.
In addition, you should also consider changing your region/location to reflect the selected server location on your VPN settings.
However, if you still get the error after trying out this fix, you may proceed to the next step.
3. Temporarily disable your security software
Some antivirus programs may block your VPN connection. Hence, you may need to temporarily disable your antivirus or firewall so as to be able to use it on your Windows 7 PC.
However, some Antivirus programs have the “temporarily disable protection” option which you can use while others do not.
Alternatively, you can also enable the VPN software in Windows Firewall. Here’s how to do this:
- Go to Start > Type “Allow a program through Windows firewall” and then hit “Enter” key.
- Click on “Change Settings” options
- Now, Click on “Allow another program”
- Select the program you want to add, or click Browse to find the VPN software, and then click OK
- Check if you can connect to your VPN.
Note: Check your IP address for information such as your city or region (country) next to the location you selected in the VPN windows.
However, if this does not work, proceed to the next step.
4. Connect using Windows feature
Another way to resolve the VPN not working with Windows 7 problem is to connect manually using Windows VPN feature. Here’s how to do this:
- Press the Windows key, type “VPN” without quotes, and then hit the “Enter” key.
- Now, enter the address of your VPN provider in the Internet Address box. (You can enter an address like vpn.windowsreport.com or a numerical IP address, depending on the server information your VPN provider gave you.
- Enter a Destination name (VPN connection name).
- Now, enter your VPN username and password given to you by the VPN provider.
- Tick the connect now option and follow the prompts
Note: Furthermore, once connected, you can click the network icon in your system tray to view your VPN connections.
While connected to a VPN, all your network traffic will be sent over it. You can connect add more VPN connections to your VPN connection list.
5. Flush the DNS/Clear Cache
Another way of fixing the VPN problem is by flushing your DNS and clearing your web browser’s cache. DNS entries from your Internet Service Provider may be wrong.
Hence, you need to flush you DNS and clear your web browser’s cache afterwards. Here’s how to do this:
Step 1: Flush the DNS
- Go to Start > Type command prompt
- Right-click “Start” and select Command Prompt (Admin)
- Type ipconfig /flushdns and press Enter. You should get a confirmation that says: Windows IP Configuration Successfully flushed the DNS Resolver Cache
Step 2: Clear Web Browser Cache
- Launch your web browser e.g. Microsoft Edge
- Press Ctrl + Shift + Delete to access the “Clear recent history” dialog box.
- Under the “Time range to clear” drop-down menu, select “Everything”.
- Make sure to check the “Cache” box. Click on Clear Now.
Note: Ctrl + Shift + Delete can also be used to clear cache on other web browsers such as Google Chrome, Internet Explorer, Opera, Microsoft Edge, etc.
6. Run Windows Update
Another way of fixing the VPN not working Windows 7 problem is by updating your Windows Operating System to the latest version.
Latest Windows updates improve the system’s stability and fix various issues you may encounter most especially VPN not working with Windows 7 problem.
However, you can follow these steps to update any Windows OS:
- Go to Start>type “windows update” in the search box and then click on “Windows Update” to proceed.
- In the Windows Update window, check for updates and install the available updates.
- After the update is complete, restart your Windows PC.
7. Reinstall the VPN client
In addition, you may consider reinstalling your VPN client, and then try to use the VPN again. Here’s how to do this:
- Go to Start > Control Panel
- Select “Uninstall a program” under Programs menu
- Find your VPN from the list of programs and select Uninstall
- In the Setup Wizard, click you’ll get a notification after a successful uninstall, so click Close to exit the wizard.
- If the VPN is still listed as available after uninstalling it, go to Start > Run
- Type ncpa.cpl and press Enter to open the Network Connections window
- Under Network Connections, right click on the WAN Miniport labeled your VPN
- Select Delete
- Go to Start > Type “Network Connections”, and press Enter. Right-click a VPN connection and use the “Delete” option.
- Select VPN. If you see your VPN as available, delete it.
After complete uninstall, proceed to install the VPN client on your PC, and then use it afterwards.
8. Change your VPN
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Its Unblock Streaming feature lets you access other popular streaming services without testing servers manually.
Features include hiding of IP, IP sharing as an additional security layer, and Leak Protection against IPv6 leaks, DNS, and port forwarding leaks.
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For more information on how to install and run CyberGhost, check out this guide.
Hotspot Shield VPN not only lets you also surf anonymously, but also unlock websites, secure web sessions at hotspots, and protect your online privacy.
It is one of the most trusted VPNs to use with Windows 7 with fast service, and a safer web offering as it protects your data. However, it requires Microsoft .NET Framework 7 for its VPN client to work.
This VPN never logs any of your information wherever you are, and also has desktop and mobile apps for any and all devices, with access to more than 1000 servers in 26 locations on up to 5 devices simultaneously.
9. Check your network connection settings
If VPN isn’t working on Windows 7, try changing your network settings. To do that, follow these steps:
- Open Control Panel and navigate to the Network and Internet
- Now click on Network and Sharing Center > Manage network connections.
- Go to Organize > Layout > Menu Bar. Now select Advanced > Advanced Settings.
- Navigate to the Adapters and Binding tab.
- In the Connections list reorganize the list of connections and make sure that your primary connection is first on the list.
- Click OK to save changes.
After making these changes, check if the problem is still there.
In conclusion, the solutions listed above should fix the VPN not working with Windows 7 problem.
However, if the problem still persists, you may consider contacting your VPN provider’s customer support center to help you fix the issue.
Alternatively, you may upgrade your Windows 7 OS to Windows 10 for technical upgrade and capability which would make connecting your VPN with your PC an easy task.
We do appreciate your comment. Let us know if any of these solutions helped fix the VPN not working with Windows 7 OS problem, by leaving a comment in the section below.
Editor’s Note: This post was originally published in March 2018 and has been since updated for freshness, and accuracy.
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