Microsoft blocked Windows 10 April Update install on Alienware laptops

By: Madeleine Dean
2 minute read
windows 10 April Update alienware

There have been numerous reports about various Windows 10 April Update install issues, ranging from download errors to install freezes. If you’re still struggling to install the latest Windows 10 OS version on your computer, we compiled a list of workarounds that may help you to fix the problem.

Unfortunately, if you own an Alienware laptop, you still won’t be able to install the Windows 10 April Update. More specifically, irrespective of what you do, you’ll still get the following error message:

‘Some apps need to be uninstalled. These programs need to be uninstalled because they aren’t compatible with the upgrade: Hybrid laptops with discrete GPU connected to the display.’

Microsoft just acknowledged that it blocked the update on a series of Alienware laptops due to incompatibility issues. The following Alienware laptop models are concerned:

  • Alienware 13 R3
  • Alienware 15 R3
  • Alienware 15 R4
  • Alienware 17 R4
  • Alienware 17 R5

Microsoft is currently blocking these models from installing the update due to a known incompatibility that may cause these devices to display a black screen after resuming from battery saver mode. For this reason, we do not recommend attempting to work around the current block to install the April 2018 Update. Microsoft is currently working on a solution that will be provided in a future Windows Update, after which these devices will be able to install the April 2018 Update.

So, if you’re getting this message, there is not much that you can do about it. There are no apps that need to be uninstalled. As soon as the Windows 10 April Update will be ready for your Alienware laptop, Microsoft will let you know.

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