Windows 10 v1903 causes apps to freeze on Surface Book 2

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he... read more
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Windows 10 May 2019 bug

If you take a look at the Feedback Hub, you will find a never-ending series of issues affecting Surface Book 2.

Some issues affect the graphics card, while others are related to BSOD errors.

On top of that, some Surface Book 2 devices running Windows 10 May 2019 Update are affected by app issues.

Surface book 2 issues

According to many reports on Reddit, the upgrade to Windows 10 May 2019 Update causes apps yo crash or freeze. Apparently, this issue is related to the NVIDIA GeForce GTX 1060 GPU.

Users reported that Nvidia 1060 graphics option keeps disappearing. The bug is really frustrating specifically for the gaming community.

Omg! I got the same problem! While playing League of Legends, my games crashes, and Nvidia GTX 1060 suddenly disappears from Device Manager! I was looking for a solution….and then i decided to wipe out the whole drive and install the clear 1903 Windows on wiped drive. The problem still exists and now I can’t move back to the previous build 1809….

No ETA available

It seems that the list of issues associated with Windows 10 May 2019 Update does not end here.

There are some reports on Reddit that suggest the touchpad does not respond properly. Apparently, some Surface devices fail to detect the keyboard.

Another user who discussed the issue with a Microsoft Agent stated:

I had the same issue. 1050. After chatting with a Microsoft agent, the best solution for now was to switch back to 1809. Have not had issues since with dGPU. No more disconnecting. The more awareness, the better.

One Redditor who upgraded to Windows 10 via a clean install confirmed that everything works well.

It’s possible that an upgrade to Windows 10 May Update may cause the issue. You should go for a clean install if you want to avoid this problem.

At the time of writing this article, there is no official confirmation from Microsoft. It remains to be seen how Microsoft responds to thos issue.

An employee from Microsoft confirmed on Reddit post that this issue is related to the graphics drivers. Microsoft is working on fixing the problem but the hotfix is not expected any time soon.


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