How to Enable, Disable & Use Remote Assistance in Windows 11

It's time to get help for your PC problems remotely

by Claire Moraa
Claire Moraa
Claire Moraa
Author
Claire likes to think she's got a knack for solving problems and improving the quality of life for those around her. Driven by the forces of rationality, curiosity,... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • The Remote Assistance tool in Windows is a great way to help friends, family, and coworkers with technical issues.
  • This feature allows you to connect to another computer over the internet and view its screen as you provide assistance.
  • In this article, we explore the various ways you can enable/disable the feature on your Windows PC.

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Remote Assistance for Windows is a feature that enables users to request assistance from other users when they’re having trouble with their computers. 

It can be used to help fix problems or to provide assistance when a user needs to perform a task on another computer. On the recipient’s side, all they need to do is accept your help. Remote assistance is enabled by default, but it’s easy to turn off if you don’t need it.

Quick Assist and Remote Assistance are similar Windows features that can help you troubleshoot a PC or get support from someone else. They all use the RDP protocol so it would help if you enable Remote Desktop.

How do I send a remote assistance invitation in Windows 11? 

You can send an invitation to someone you want to help you with your computer. They will receive a link that allows them to connect via the Remote Assistance tool.

To do so, follow the steps below:

  1. Hit the Windows + R keys simultaneously to open the Run command.
  2. Type in msra in the dialog box and press Enter.
  3. Select Invite someone you trust to help you.
  4. Click on Use e-mail to send an invitation.
  5. The other party will receive an email invitation to join.

How do I enable or disable Windows Remote Assistance? 

1. Enable or disable Windows Remote Assistance via Run

The first recommended method to try out if you want to manage Windows Remote Assistance is to access it through the Run feature. It is built-in on your Windows device and safe to use.

Through a simple command inserted in the Run dialog, you can allow or prevent Remote Assistance connections to your PC.

1. Hit the Windows + R keys simultaneously to open the Run command.

2. Type SystemPropertiesAdvanced in the dialog box then press Enter or click on OK.

systempropertiesadvanced command in run

3. Navigate to the Remote tab.

navigate to the remote tab

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4. Under Remote Assistance, you can choose whether you want to enable or disable this feature on your Windows PC.

Check Allow Remote Assistance Connections to this computer to enable the setting.

enable or disable remote assistance windows

5. Uncheck it to disable Remote Assistance.

6. After you make your selection, press Apply and OK to save the changes.

2. Use Control Panel to manage Remote Assistance settings

  1. Hit the Windows key, type in Control Panel in the search bar and click Open.control panel
  2. Navigate to System and Security.windows firewall
  3. Click on Allow remote access.
  4. Navigate to the Remote tab.
  5. Under Remote Assistance, check Allow Remote Assistance Connections to this computer to enable and uncheck to disable then press Apply and OK to save changes.

3. Tweak the Registry to allow or prevent Remote Assistance connections

  1. Hit the Windows + R keys simultaneously to open the Run command.
  2. Type regedit in the dialog box then hit Enter.
  3. Navigate to the following location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Remote Assistance
  4. Double click on fAllowToGetHelp to edit the DWORD and change its Value Data to 1 to enable and 0 to disable.

What is the difference between Remote Assistance and Remote Desktop? 

Remote assistance is a feature that allows you to share your screen with another person so they can assist you in troubleshooting a problem. It is a feature included in Windows that allows another user to view your screen and control your mouse and keyboard. 

Windows 11 Remote Assistance uses the Remote Desktop Protocol (RDP) to connect to the remote computer. This feature can be useful when troubleshooting problems with your PC or helping users navigate around Windows.

Remote Desktop is another technology that allows you to connect to a computer remotely. However, with Remote Desktop, you have complete access to the remote system, including full access to all files and programs on that system.

Windows 11 has a built-in Remote Desktop but if you prefer more features and a lot more functionality, you can install Remote Desktop software.

Remember when using RDP connections, your IP address is exposed to cyber criminals and if you have a weak password, your system could be vulnerable to attacks. It is important to use a VPN with Remote Desktop to secure your connection and mask your identity.

You will also need an efficient antivirus program if you frequently use Remote Desktop and Remote Assistance.

Let us know your experience with Remote Assistance if you have used it in the comment section below.

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