FIX: Windows Media Player has stopped working

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • Windows Media Player has been the staple Windows video player since Windows XP.
  • Like all software, Windows Media Player can sometimes stop working randomly.
  • Disabling and enabling Windows Media Player can help when it stops working.
  • Third-party video players can easily replace Windows' default video player, especially since it's old.
how to use windows media player on windows 10
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A wide number of users have reported issues when trying to run Windows Media Player on their Windows 10 PCs, seeing an error message Windows Media Player has stopped working. There are various reasons for this occurrence, starting with system or application conflicts.

Some of the affected users shared their problems on Microsoft’s forum.

Windows Media Player has stopped working.
A Problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. This just started happening today, didn’t install anything to my knowledge. Tried uninstalling & reinstalling but didn’t do anything.

Resolve the error with the steps provided below.

Why is my Windows Media Player not working?

1. Disable and enable Windows Media Player

  1. Press ‘Win + X’ keys on your keyboard, and select the Apps and features option
  2. Click on ‘Manage optional features’, and then search for Windows Media Player in the listmanage optional settings apps & features Windows Media Player has stopped working
  3. Once you found Windows Media Player, click on it, select Manage, and deactivate it
  4. Restart your PC
  5. Follow the steps 1 to 3 and install the Windows Media Player from the same list
  6. Check to see if the error occurs when trying to open WMP.

2. Disable and re-enable Windows Media Player in Windows Features

  1. In the Windows Search bar, type Windows features and select Turn Windows features on or off.
  2. Navigate to Windows Media Player and disable it by unchecking the box.
  3. Reboot your PC and re-enable Windows Media Player media player windows features Windows Media Player has stopped working
  4. Check for improvements.

3. Try an alternative video player

If none of the solutions for troubleshooting Windows Media Player work, you could always consider using a different video player altogether, since the Windows Media Player is pretty limited in terms of functionality anyway.

That’s why we recommend you try 5KPlayer, a video player that can handle all mainstream video formats and qualities, from the best 4K to the most pixelated 144p videos.

Besides, 5KPlayer will also grant access to an advanced video conversion tool via its partner WinX Video Converter, and it also lets you download all the videos that you want from over 1000 supported websites.

So not only can you download pretty much any video, you can play it regardless of format, and you can convert it so you can play it back from any device, PC, Android, or iOS!



Windows Media Player is great, but it pales in comparison to 5K Player and what it can do!

Check priceVisit website

4. Update Windows and uninstall AMD Media Foundation Transcoder

  1. Navigate to Settings > Update & Security > Check for updates to update Windows 10.
  2. In the Windows Search bar, type Control and open Control control panel Windows Media Player has stopped working
  3. Choose Uninstall a program.
  4. Uninstall AMD Media Foundation Transcoder and try running Windows Media Player again.

Windows Media Player is indeed a great tool, so follow these steps if you notice that it stopped working for no reason.

If all else fails, don’t pass on the opportunity to try a better video player, since the features and capabilities far outweigh the price tag.

Let us know what other solutions you tried and worked by telling us about it in the comments section below.

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