Fix: Windows Store error 0x80246019

By: Madeleine Dean
4 minute read

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Windows Store updates sometimes bring issues of their own. Most recently, many Windows 10 users report they can’t download and install the latest Windows Store updates due to error code 0x80246019.

Here’s how one user describes this problem:

Minutes after my computer finished the 1703 update, Windows Store stopped successfully downloading and installing apps, including Windows Store itself.  All attempted updates get this error message:

Something unexpected happened. Reporting this problem will help us understand it better.  You can wait a bit and try again or restart your device.  That may help. Code: 0x80246019

I can’t report the error to the feedback hub because there is an error when accessing the feedback hub as well.  I did restart the computer as suggested and it did not help at all.

There are multiple triggers related to error 0x80246019. If this error code prevents you from updating Windows Store, follow the troubleshooting steps listed above.

How to fix Windows Store error 0x80246019

Table of contents: 

  1. Run the WSReset script
  2. Run the App troubleshooter
  3. Disable Windows Firewall
  4. Run the SFC scan 
  5. Repair Windows Store
  6. Check Time & Date
  7. Reset Windows Store

Fix: – Microsoft Store error 0x80246019

Solution 1 – Run the WSReset script

The very first thing we’re going to try is Windows 10’s default Store reset command. This tool is widely used when dealing with various Store problems. As its name says, it resets the Store to its ‘original’ state’, resolving potential problems on the way.

Here’s how to run the WSReset command in Windows 10:

  1. Go to Search, type wsreset, and open WSReset.exe.
  2. Wait for the process to finish

Solution 2 – Run the App troubleshooter

The next thing we’re going to try is running Windows 10’s built-in troubleshooting tool. You can use this tool to resolve basically any problem inside Windows you can think of. And hopefully, it will be helpful in this case, as well.

Here’s how to run Windows 10’s built-in troubleshooter:

  1. Go to Settings.
  2. Navigate to Updates & Security > Troubleshoot.
  3. Click Windows Store Apps and choose Run the troubleshooter.
  4. Wait for the troubleshooter to finish the process.
  5. Restart your PC.

Solution 3 – Disable Windows Firewall

As the Windows Defender Firewall and the Microsoft Store are both Windows 10 elements, they’re supposed to work in harmony. However, that’s not always the case. Sometimes, Windows Defender may block the Store. To eliminate that scenario, let’s go and disable the Firewall.

Here’s how to do that:

  1. Go to Search, type firewall, and open Windows Defender Firewall.
  2. Select Turn Windows Defender Firewall on or off.
  3. Disable Windows Firewall for both private and public networks.
  4. Confirm selection and try updating again.

Solution 4 – Run the SFC scan 

The SFC scan is another troubleshooter we’ll try now. This is a command-line tool that basically scans your system for potential flaws and eliminates them (if possible).

Here’s how to run the SFC scan in Windows 10:

  1. Right-click on the Start Menu button, and open Command Prompt (Admin).
  2. Enter the following line and press Enter: sfc/scannow
  3. Wait until the process is done (it may take a while).
  4. If the solution is found, it will automatically be applied.
  5. Now, close the Command Prompt and restart your computer.

Solution 5 – Repair Windows Store

If aforementioned Store resetting didn’t get the job done, we’ll try to repair it. Here’s what you need to do:

  1. Press Windows Key + S and enter power, right click PowerShell and choose Run as administrator from the menu.
  2. When PowerShell opens enter Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} and press Enter to run it.

Solution 6 – Check Time & Date

Although it sounds banal, what if you got date and time on your computer wrong? If that’s indeed the case, the Store simply won’t work, because it requires accurate time and date settings. In case you’re not sure how to check date and time on your computer, just follow these instructions:

  1. Go to the Settings app.
  2. Open Time & language section.
  3. Select Date & time from the left pane.
  4. Enable the ‘Set time automatically‘ feature.
  5. Enable the ‘Select time zone automatically‘ feature.
  6. Now, choose Region & language from the same pane.
  7. Change Country or region to ‘United States’.
  8. Close Settings and look for changes in the Store.

Solution 7 – Reset Windows Store

And finally, if the ‘traditional’ resetting didn’t get the job done, let’s try and do it manually. Here’s how:

  1. Open the Settings app and navigate to Apps section.
  2. List of installed applications will appear. Select Microsoft Store from the list. Now click Advanced options.
  3. Click Reset to reset the application to default. Now click Reset again to confirm.

If you’ve come across other solutions to fix Windows Store error 0x80246019, feel free to list the troubleshooting steps in the comment section below.

Editor’s Note: This post was originally published in June 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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