Your Xbox One headset won’t work? Here’s the fix

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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fix xbox one headset

Are you unable to hear sound through your Xbox One headset? Or maybe the mic stopped working, the headset picks up other voices, or it keeps buzzing, and has bad lag and latency issues?

These are just some signs of the Xbox One headset not working, and it can get pretty frustrating, while making the whole gameplay experience so not worth it – I mean, what’s a game without sound or feedback?

What you need to note, however, is that controllers connected via Bluetooth don’t support attachments such as headsets, so if you want to use one on your PC, connect the controller using a wireless adapter or USB, and then connect the headset directly to the controller.

We’ve listed several fixes to resolve this problem so you can get back to your game and enjoy every bit of it.

What can I do if my Xbox One headset is not working?

  1. General troubleshooting solutions
  2. Check your profile/Configure privacy and online settings
  3. Power cycle your Xbox One console
  4. Check your settings
  5. Adjust game/chat balance
  6. Update firmware
  7. Check the chat mixer
  8. Replace your controller
  9. Replace your headset

1. General troubleshooting solutions

If you cannot hear sound, or others cannot hear you when using the headset, here are a few general fixes you can try before using any other solutions:

  • Disconnect the headset or unplug the headset cable from the controller, and then reconnect it firmly to the controller
  • Check that the headset is not muted by checking the mute button on the headset controls
  • Increase the audio by going to Settings>Device & Accessories and select your controller to adjust audio settings
  • Use a different controller or headset to check for any malfunction on the hardware
  • Update your controller to get the latest software
  • Ensure you’re using the Xbox One headset with Xbox One controller only as it isn’t intended for use with other devices, plus the console doesn’t transmit game sounds or music through the headset
  • Clean your Xbox hardware by checking the headset, cord and connector for any defects. Ensure there’s no dirt/debris on the headset connector.
  • Check the controller’s batteries, if they’re low, they won’t provide power to the headset, so you need to charge it before using it.
  • Reboot your console by unplugging the power cord for 15 seconds.

2. Check your profile/Configure privacy and online settings

Check your profile. Sometimes kid profiles prevent chatting, and if the profile you’re using has parental controls switch or change it. To configure Privacy & online safety settings, follow these steps:

  • Sign in using one of the following accounts: Your Xbox account, and the parent account of the child account you’re having problems with
  • Open the guide.
  • Select Settings.
  • Under Account
  • Select Privacy & online safety.
  • Select View details & customize.
  • Select Communicate with voice and text.
  • Select specific friends or everybody, depending on who you want that profile to talk to.

Need more info on how to change privacy and safety setting on Xbox One child account? Check out this article.


3. Power cycle your Xbox One console

  • Press the Xbox button to open guide
  • Select System
  • Select Settings
  • Select Power & Startup
  • Select Power mode and startup
  • Select Power mode
  • Select Energy saving
  • Perform a hard power cycle by holding down the Xbox button for 10 seconds, then press the button again to restart it
  • Try the disc again and wait to see if the Xbox One S console will read it. If it reads, revert back to Instant-On power mode

4. Check your settings

  • On your console, go into the Home screen.
  • Select My Games and Apps
  • Select Apps
  • Select Party and then Start a Party
  • Speak into the mic and if your mic/controller work, you’ll see a highlight next to your name.

Since your headset isn’t muted and you’ve turned your Xbox on and off; plus it’s unlikely your controller is not associated with your profile, it’s probably not related to your NAT settings.

Editor’s Note: the article continues on the next page with more solutions for your annoying Xbox One problem.