Microsoft officially launched the long-awaited Xbox One X today to gamers’ delight.
This new device is touted as the most powerful console in the world and is already very popular among gamers.
However, not all of them have been able to enjoy smooth gaming sessions on the new console. Actually, many gamers reported that the Xbox One X is affected by frequent black screen issues. This problem affects all games, it is not specific to a certain title.
Here’s how one gamer described this issue on Reddit:
Hey man, the exact same thing just happened to me.
I was able to set up the system no problem. I start Titanfall 2, no problem. After about 45 minutes of playing, my screen goes black and the system turns off. I press the Xbox logo, nothing. Unplug, then replug, nothing. Press the Xbox logo again on console for 10 seconds, nothing. I swap out the one x with my old one s, but keep the same cords, my one s powers up no problem.
…My One X is dead.
Judging by gamer reports, it appears that this problem is prevalent for the Xbox One X Scorpio Edition.
How to fix Xbox One X black screen issues
For the time being, there are two solutions to fix this problem… kind of:
- take it back to the store to exchange it
- contact Microsoft support for a replacement.
By far, the first option is also the quickest way to get a new one. However, there is no guarantee that the new console won’t be affected by black screen issues as well.
Unfortunately, gamers said that basic troubleshooting steps such as power cycling the device or ejecting the disc failed to fix the problem.
Our guess is that the black screen errors on the Xbox One X are triggered by software-related bugs or incompatibility issues. The Redmond giant invested months of research into this console, so it’s very unlikely that this problem is caused by faulty hardware.
Microsoft has yet to issue any comments about this situation. This wouldn’t be the first issue of its kind – we also have a very useful guide on how to fix the infamous black screen of death on the Xbox One.
If you have encountered black screen issues on your Xbox One X, use the comments section below to tell us more about your experience.
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