Oops! Xbox One X is plagued by black screen issues

Madalina Dinita
by Madalina Dinita
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xbox one x black screen
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Microsoft officially launched the long-awaited Xbox One X today to gamers’ delight.

This new device is touted as the most powerful console in the world and is already very popular among gamers.

However, not all of them have been able to enjoy smooth gaming sessions on the new console. Actually, many gamers reported that the Xbox One X is affected by frequent black screen issues. This problem affects all games, it is not specific to a certain title.

Here’s how one gamer described this issue on Reddit:

Hey man, the exact same thing just happened to me.
I was able to set up the system no problem. I start Titanfall 2, no problem. After about 45 minutes of playing, my screen goes black and the system turns off. I press the Xbox logo, nothing. Unplug, then replug, nothing. Press the Xbox logo again on console for 10 seconds, nothing. I swap out the one x with my old one s, but keep the same cords, my one s powers up no problem.
…My One X is dead.

Judging by gamer reports, it appears that this problem is prevalent for the Xbox One X Scorpio Edition.

How to fix Xbox One X black screen issues

xbox one x scorpio black screen issues

For the time being, there are two solutions to fix this problem… kind of:

  1. take it back to the store to exchange it
  2. contact Microsoft support for a replacement.

By far, the first option is also the quickest way to get a new one. However, there is no guarantee that the new console won’t be affected by black screen issues as well.

Unfortunately, gamers said that basic troubleshooting steps such as power cycling the device or ejecting the disc failed to fix the problem.

Our guess is that the black screen errors on the Xbox One X are triggered by software-related bugs or incompatibility issues. The Redmond giant invested months of research into this console, so it’s very unlikely that this problem is caused by faulty hardware.

Microsoft has yet to issue any comments about this situation. This wouldn’t be the first issue of its kind – we also have a very useful guide on how to fix the infamous black screen of death on the Xbox One.

If you have encountered black screen issues on your Xbox One X, use the comments section below to tell us more about your experience.


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When I’m playing I keep losing control of my player I went and bought a new remote but it’s the same problem is it the game?

My husband just got done playing on it, turned it off before work. I go to get on it and an error comes up on the screen, I hit okay. The screen stayed black so I turned it off then back on and nothing just the same black screen. So I tried it a few more times and still the same. This time, I used my husband’s controller since he has it linked to his account thinking it was my account. It signed in with the log in notification popping up at the bottom but everything else is still the same black screen.

My xbox one x project Scorpio has now had its 2nd random display turns off removing HDMI an plug it back in an works fine, but I feel like the HDMI cable next to the hottest part of the vents was a bad way to go should have moved it to other side so the cable doesn’t get hot or at lest very warm, my rooms at a 65f so its pretty cold an its snowing out now so, edges an far side of the system are really cold inc near the power plug in, but maybe the amount of heat on a HDMI can cause it to drop signal? Not really sure but if yet to have any other issues