FIX: Black Screen of Death on Xbox One [6 Easy Steps]

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of his age, the Internet was an... Read more
Affiliate Disclosure
  • An Xbox One Black Screen of Death might be a matter of power glitches.
  • You should be able to figure that out if the Xbox black screen on startup goes away after a restart.
  • On the other hand, if Xbox One is stuck on a black screen, tweaking the resolution can save the day.
  • When Xbox One X turns on but with no picture, make sure that the HDMI cable is connected to the right port.
xbox one wont update
To fix various PC problems, we recommend Restoro PC Repair Tool:
This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues and remove viruses now in 3 easy steps:

  1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer's security and performance
  • Restoro has been downloaded by 0 readers this month.

There seems to be a widespread black screen glitch plaguing the Xbox One right now affecting how the dashboard loads from the web, causing some sections to appear blank.

If you’re one of the users experiencing the black screen of death on Xbox One, here are the solutions available from Microsoft.

How do I fix black screen issues on the Xbox One?

  1. Blank screen after returning to Home
  2. Run a BSoD troubleshooter
  3. Blank screen when watching a Blu-ray Disc
  4. Blank screen after turning on the console
  5. Using an AVR in your setup
  6. Request a repair
  7. Other methods

1. Blank screen after returning to Home

Blank screen after returning to Home
  1. Hold down the Xbox button on the front of the console for roughly 10 seconds to turn off the console.
  2. Press the Xbox button on the console or the Xbox button on your Xbox One wireless controller to turn the console back on.

2. Run a BSoD troubleshooter

If the Xbox is connected to your computer, the problem might not lie there. A general BSoD troubleshooting tool will quickly help your fix the situation in this case.

Restoro repair

Restoro is powered by an online database that features the latest functional system files for Windows 10 PCs, allowing you to easily replace any elements that can cause a BSoD error.

This software can also help you by creating a restore point before starting the repairs, enabling you to easily restore the previous version of your system if something goes wrong.

This is how you can fix registry errors using Restoro:

  1. Download and install Restoro.
  2. Launch the application.
  3. Wait for the software to identify stability issues and possible corrupted files.
  4. Press Start Repair.
  5. Restart your PC for all the changes to take effect.

As soon as the fixing process is completed, your PC should work without problems, and you will not have to worry about BSoD errors or slow response times ever again.

Get Restoro


Disclaimer: This program needs to be upgraded from the free version in order to perform some specific actions.


3. Blank screen when watching a Blu-ray Disc

Blank screen when watching a Blu-ray Disc
  1. Press the Xbox button on your wireless controller to open the guide.
  2. Click All settings.
  3. Select Display & sound.
  4. Click Video options.
  5. Then select Enable 24Hz to turn off this setting.

4. Blank screen after turning on the console

Blank screen after turning on the console
  • Check that your TV is set to the correct input signal (HDMI).
  • Ensure that the HDMI cable connection to your console is secure.
  • Check that the HDMI cable connection to your TV is secure.
  • Check that the HDMI cable is connected to the out to TV port on the console.
  • Perform a cold boot on your Xbox One console by holding the power button on the front of the console for 10 seconds, and then turn it on again.
  • You can also reset your display settings:
    1. If there’s a disc in the Xbox One console, remove it.
    2. Press and hold the Xbox button on the console for five seconds to turn off the console.
    3. Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console. You will hear one beep right away and a second beep 10 seconds later. (Note that this will boot your console in low-resolution mode (640 × 480). You can reset this setting through Settings > Display & sounds > Video options > TV Resolution.)
    4. Change your TV connected to HDMI if you are required to complete these steps on every boot-up.
  • Connect the HDMI cable into a different HDMI port on your TV.
  • Use a different HDMI cable to connect your console to your TV.
  • Connect your console to a different TV.

5. Using an AVR in your setup

Using an AVR in your setup
  1. Switch on your devices in the following order:
    1. Turn on your television first.
    2. Once your television is displaying a picture, turn on the AVR.
    3. Turn on your Xbox One console.
  2. Turn the input source of AVR away from Xbox One and then back to HDMI or HDMI2, and then back to HDMI1 again using the Input button on your television’s remote control.
  3. Reboot the AVR.
  4. Set your TV connected to HDMI:
    1. Press the Xbox button to open the guide.
    2. Choose Settings.
    3. Click Display & sound.
    4. Select Video output.
    5. Click on TV connection.
    6. Select the HDMI option.

6. Request a repair

  1. Sign into your Microsoft account and select the Problem with a device.
  2. Under For which device? choose your Xbox One console or register it.
  3. Click Display Issue and select Next.
  4. On the next page, provide details of the issue in the Describe your problem field.
  5. Based on the problem described, we need to create a service order to replace your device, click Next.
  6. Follow the steps to complete your service order.

7. Other methods

Run a System Scan to discover potential errors

Restoro Scan

Click Start Scan to find Windows issues.

Restoro Fix

Click Repair All to fix issues with Patented Technologies.

Run a PC Scan with Restoro Repair Tool to find errors causing security problems and slowdowns. After the scan is complete, the repair process will replace damaged files with fresh Windows files and components.

Several other methods exist to help you fix the Xbox One BSoD issue:

  • Open the guide, press Home, and then navigate to another tab away from the main dashboard to prevent the bug from taking place.
  • You can also set your console to offline mode by disconnecting from Xbox Live.
  • Disconnect any external hard drive and plug it back in.

There you go, the BSoDs on Xbox One should no longer bug you.

Do you know of other fixes to this problem? Let us know in the comments section below.

idee restoro Still having issues? Fix them with this tool:
  1. Download this PC Repair Tool rated Great on TrustPilot.com (download starts on this page).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues with Patented Technologies (Exclusive Discount for our readers).

Restoro has been downloaded by 0 readers this month.

This article covers:Topics:

Frequently Asked Questions

  • Make sure the HDMI cable you are using is connected to the correct Xbox One port which is out to TV. Unplugging the power cord from your Xbox might also help.

  • In this case, a hard reset of the console might solve the problem. Check out this article to see the exact steps and also find additional solutions.

  • Constant Black Screen of Death errors, repeated error messages, and/or an unresponsive controller can indicate that your Xbox is in need of repair or upgrade.

Leave a comment below!
4 comments

add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Avatar josh

hi, i am having trouble with my xbox one, no matter what i do, everytime i turn my xbox on im met with a black screen on my tv, hdmi leads are plugged into the right ports but still a black screen, the question i have is, how do i reset my display settings on my xbox one is i have a black screen?

Avatar Hahberjabbson

Grimmfire yoUr a hero…worked for me too!!!

Avatar GrimmFire7709

Another issue might be if you’re using an external hard drive. I’ve found that to be the reason for a black screen. Just unplug it AND back in then it’s fine. I know simple issue but thought I would throw that here.

Avatar Adrian

BROOOOO! thanks that was my issue, i was getting kinda nervous lol, thanks a lot!!