FIX: Black Screen of Death error on Xbox One

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of his age, the Internet was an... Read more
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  • The Xbox One Black Screen of Death error is often the result of repeated power glitches.
  • To make sure that your console is not affected by this, try restarting it and see if the issue goes away.
  • If your Xbox One is stuck on a black screen, tweaking the resolution can also save the day.
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Since its release in 2013, Xbox One has become one of the most popular gaming consoles in the world but it is not without its faults.

One of the most common problems with it is a black screen glitch, usually happening after a recent Xbox Insider update.

Players who registered to this program may take a look at upcoming console functionalities but this also means that they are vulnerable to bugs and glitches.

The BSoD error affects how the dashboard loads from the web, causing some sections to appear black therefore making the console inoperable.

You can try out the usual tricks of turning the console off and then on or unplugging it and then plugging it back again, but when encountering this error, these methods might not always work.

Why is my Xbox screen completely black?

The Black Screen of Death error is usually the result of a glitch in the console dashboard. This could happen if the system doesn’t manage to load the dashboard correctly after starting up from rest mode.

Like any device during startup, the Xbox console operates a full system check on every hardware component in order to validate the software.

If the system fails to run the startup process, the PC will display a black screen instead of the well-known Xbox animation.

Faulty updates are also a potential culprit. Bugs can interfere with the way your console works and this can result in a BSoD error.

Quite a few users have taken to Twitter this issue stating that the newest update caused their screen to go black:

As a result, there is no exact explanation as to why this error appears. Since there are several causes related to this error occurs, there are also multiple solutions you can apply.

How do I fix various black screen issues on the Xbox One?

  1. Quick fixes
  2. Black screen after returning to Home
  3. Black screen when watching a Blu-ray Disc
  4. Black screen after turning on the console
  5. Use an AVR in your setup
  6. Request a repair
  7. Perform a hard reset
  8. Run a BSoD troubleshooter

1. Quick fixes

Run a System Scan to discover potential errors

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Various quick methods may help you fix the Xbox One BSoD issue, so before moving on to the solutions, you should try them:

  • Press RT + Y to get control over your console. Just start up your Xbox One and once the pins begin to move, simultaneously press RT and Y.
  • Try to press PSART +LT + Y to refresh your dashboard and the Game Store. This will restart the console.
  • Open the guide, choose Home, and then navigate to another tab away from the main dashboard to prevent the bug from taking place.
  • You can also set your console to offline mode by disconnecting from Xbox Live.
  • Disconnect any external hard drive and plug it back in.
  • Try switching off the Xbox, then hold down the eject and bind buttons and switch the xbox on while holding them down. You’ll hear the chirps as the power comes on and the Xbox will give you the option to factory reset.

2. Black screen after returning to Home

  1. Hold down the Xbox button on the front of the console for roughly 10 seconds to turn off the console.Xbox console button
  2. Press the Xbox button on the console or the Xbox button on your Xbox One wireless controller to turn the console back on.

3. Black screen when watching a Blu-ray Disc

  1. Press the Xbox button on your wireless controller to open the guide.Xbox controller button
  2. Navigate to Profile & system, then to Settings.Xbox settings
  3. Select Display & sound.Xbox Display & sound
  4. Choose the Video output option.Xbox Video output
  5. Then select Enable 24Hz to turn off this setting.

4. Black screen after turning on the console

  • Check that your TV is set to the correct input signal (HDMI)
  • Ensure that the HDMI cable connection to your console is secure
  • Check that the HDMI cable connection to your TV is secure
  • Make sure that the HDMI cable is connected to the out to TV port on the console
  • Perform a cold boot on your Xbox One console by holding the Power button on the front of the console for 10 seconds, and then turn it on again
  • You can also reset your display settings:
    1. If there’s a disc in the Xbox One console, remove it.
    2. Press and hold the Xbox button on the console for five seconds to turn it off.Xbox console button
    3. Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console. You will hear one beep right away and a second beep 10 seconds later. Note that this will boot your console in low-resolution mode 640 × 480. You can reset this setting through Settings > Display & sounds > Video options > TV Resolution.
    4. Change your TV connected to HDMI if you are required to complete these steps on every boot-up.
  • Connect the HDMI cable into a different HDMI port on your TV
  • Use a different HDMI cable to connect your console to your TV
  • Connect your console to a different TV

5. Use an AVR in your setup

  1. Switch on your devices in the following order:
    1. Turn on your television first.
    2. Once your television is displaying a picture, turn on the AVR.
    3. Turn on your Xbox One console.
  2. Turn the input source of AVR away from Xbox One and then back to HDMI or HDMI2, and then back to HDMI1 again using the Input button on your television’s remote control.
  3. Reboot the AVR.
  4. Set your TV connected to HDMI:
    1. Press the Xbox button to open the guide.Xbox controller button
    2. Go to Settings and select the Display & sound option.Xbox Display & sound
    3. Select Video output.Xbox Video output
    4. Go to TV connection.
    5. Select the HDMI option.

6. Request a repair

  1. Go to the official support page for Xbox and sign into your Microsoft account.log into microsoft account
  2. Select the Problem with a device.
  3. Under For which device? choose your Xbox One console or register it.microsoft account - devices xbox one
  4. Check the warranty status for your device. If your console is out of warranty, you’ll be charged a fee.
  5. Click on Display Issue and select Next.
  6. On the next page, provide details of the issue in the Describe your problem field.
  7. Based on the problem described, you need to create a service order to replace your device, click Next.
  8. Follow the steps to complete your service order.

7. Perform a hard reset

Note icon
NOTE
This procedure will erase all accounts, saved games, settings, and home Xbox associations. You’ll have to re-install your games but saved data will return when the specific game is installed.

  1. Press the Xbox button on your console to open the menu.Xbox console button
  2. Navigate to Profile & system, then to Settings.Xbox settings
  3. Go to System and select Console Info.
  4. Select the option Reset Console.Reset console option

If the Xbox is connected to your computer, the problem might not lie there. A general BSoD troubleshooting tool will quickly help you in this case.

That is why we recommend you use Restoro. This nifty tool will allow you to replace any elements that can cause a Black Screen of Death error so you won’t have to find yourself in this situation again.

What are the most common Xbox One errors?

Besides the Black Screen of Death error, users have reported numerous other issues with their Xbox One console.

One that made the rounds over the Internet quite a few times is the Took too long to start message that can stop users from starting their games and apps.

If you’ve encountered it as well, start by checking the status of Xbox Live services or restart your console to fix it.

Another repeted issue with the Xbox One console is the grinding sound the disc drive makes when inserting a game, movie, or any disk in the console’s optical drive.

Fortunately, users who are facing this problem can return the hardware by contacting Microsoft and asking for a replacement.

One of the most common issues with Xbox One has to do with updates. If your console won’t install them, there might be a problem with your Internet connection, but it’s safe to clear the system cache as well.

Source: Reddit

Another frequent error being reported by Xbox users is that the system won’t turn on or off. Resetting your power supply might be the key to get rid of this issue but it is not the only thing that can fix it.

While there are many issues within the Xbox One, you know you can count on us to provide you with the latest solutions.

After applying the above tips, the BSoDs on Xbox One should no longer bug you. Do you know of other fixes to take into consideration? Let us know in the comments section below.

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Frequently Asked Questions

  • Make sure the HDMI cable you are using is connected to the correct Xbox One port which is out to TV. Unplugging the power cord from your Xbox might also help.

  • In this case, a hard reset of the console might solve the problem. Check out this article to see the exact steps and also find additional solutions.

  • Constant Black Screen of Death errors, repeated error messages, and/or an unresponsive controller can indicate that your Xbox is in need of repair or upgrade.

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