• Error code 0x0000000d is a type of BSoD that appears due to driver issues.
  • The guide below will be looking over several steps that you can take to solve this error.
  • We've covered these types of errors extensively in our dedicated Hub for Troubleshooting BSoD Errors.
  • If you want to learn more about repairing your OS, check out our Windows 10 Errors Fix page.
Printer network error windows

The operation failed with error 0x0000000d error occurs if there’s an invalid data with the following key subset on the print server or due to missing driver issues.

This error is can occur on the Windows 7 as well as Windows 10 machines as reported in the Microsoft community forum.

Working on a Dell Latitude E5580 laptop with Windows 7 Professional installed.
The computer and printer are both on a network domain.  The end user attempted to connect the printer, and got the above error message.  I attempted as well on the Administrator login – got the same error.  Any other computer on the network can connect to this printer except this one. 

If you are also troubled by this error, here are a couple of troubleshooting tips to help you resolve the operation failed with error 0x0000000d error in Windows computers.

Note: If you are experiencing a similar error with a device other than your printer, refer to the last solution in the article below.

How do I fix the operation failed with error 0x0000000d?

1. Run printer troubleshooter

operation failed with Printer error

  1. Click Start and select Settings.
  2. Go to Update & Security.
  3. Open the Troubleshoot tab.
  4. Scroll down to Get up and running section.
  5. Click the Printer option and then click on Run the Troubleshooter.
  6. The troubleshooter will scan the system for printer related issues and recommend fixes accordingly.
  7. Apply the fixes and check if you can connect to the network/shared printer without triggering the error.

Printer troubleshooter for Windows 7

operation failed with Printer error

  1. Press Windows key + R.
  2. Type control and click OK.
  3. Search for Troubleshoot and then open Troubleshooting.
  4. Click on Hardware and sound.
  5. Click the Printer option under the Printing section.
  6. Select Next.
  7. It will scan the system for spooler service issues and recommend fixes accordingly.
  8. Apply the fixes and check for any improvements.2. Update printer drivers

2.1 Update via Device Manager 

0x0000000d error

 

  1. Click on Start and type Device Manager.
  2. Open Device Manager from the options.
  3. Expand the Print queues category.
  4. Right-click on your printer device and select Update Driver.
  5. Select Search automatically for updated driver software option.
  6. Windows will download and install any pending driver updates.
  7. Reboot the computer and check for any improvements.

2.2 Download and install the printer driver manually 

0x0000000d error

  1. Go to your printer manufacturer’s website.
  2. Open the Driver download page and download the latest driver for your printer.
  3. To install the printer driver, open Device Manager.
  4. Right-click on the printer device > Update Driver.
  5. Select Browse my computer for driver software.
  6. Select and open the downloaded printer to install it.
  7. Once installed, reboot the computer and check for any improvements.

3. Restore Firewall to Default

0x0000000d error

  1. Click on Start and select Settings.
  2. Go to Update and Security.
  3. Open Windows Security.
  4. Click on Firewall and Network Protection.
  5. Open your currently active network and turn off Firewall.
  6. Do this for Public, Private, and Domain Network if required.
  7. After disabling the firewall, try connecting to the network.
  8. If the printer works without any error, restore firewalls to default.

Restore firewall to default

  1. Open Firewall and Network Protection.
  2. Scroll down and click Restore firewall to default link.
  3. Click the Restore Defaults button to reset the firewall settings.

4. Add your device as legacy hardware

Printer network error windows

  1. Press Windows Key + R to open Run.
  2. Type devmgmt.msc and click OK to open Device Manager.
  3. Select your computer name in Device Manager.
  4. Click on Actions.
  5. Select Add legacy hardware.
  6. Click Next.
  7. Select Install the hardware that I manually select from a list (Advanced).
  8. Select your device category from the list and click Next.
  9. Choose your manufacturer’s model and click Next.
  10. Install the device and close Device Manager.

The operation failed with error 0x0000000d error is usually triggered by an incompatible or missing printer driver. Follow the steps in this article to diagnose and fix the error with your network printer. Do let us know which method helped you resolve the issue in the comments.


FAQ: Learn more about the 0x0000000d error code

  • What causes the 0x0000000d  error code?

The operation failed with error 0x0000000d error occurs if there’s an invalid data with the following key subset on the print server or due to missing driver issues.

  • What kind of error is 0x0000000d?

As a wider classification, error code 0x0000000d is a fatal system error that can lead to a Blue Screen of Death.

  • How do I fix the 0x0000000d BSoD?

The fastest way to fix this particular error is to update your printer drivers and make sure they are installed properly.


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