Annoying 0x80070002 error gets fixed in Mobile Build 14342

By: Madeleine Dean
2 minute read

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Many users reported issues when trying to install build 14332 on their Lumia phones. Despite numerous attempts, the same annoying error message kept appearing on the screen: “Update: 10.0.14332.1001 – Error 0x80070002”. In other words, users could not take advantage of the improvements brought by the respective build.

Fortunately, we have a good piece of news for all Lumia phone users. Microsoft has managed to fix this bug in the latest Windows 10 Mobile Insider Preview Build 14342.

Here’s how users first described this installation bug:

Hi I’m trying to install the latest build on my Lumia 930 but I get this error “Update: 10.0.14332.1001 – Error 0x80070002”

I have this same issue with the lastest windows phone update. When i go to install the update it fails and says Update: 10.0.14332.1001 – Error Code 0x80070002  (Lumia 640 ) it tells me to please contact support … Please Help me thanks 🙂

Another user describes the methods he used to fix the error, to no avail:

Same here. Downloads, reboots, updates 0% progress aaaannnnd lets bail on the update and reboot again.

Lumia 930 build 10.0.14328.1000 to 14332.1001

The list of Lumia phones affected by this build installation bug is the following: Lumia 930, 1520 , 640, 730DS, 635, 830, 535, 735 and 950.

Given the huge number of users affected, Microsoft tracked the bug internally thanks to the log files sent by users and managed to provide them with a fix in the latest Mobile build.


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  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Today we are releasing Windows 10 Mobile Insider Preview Build 14342 to Windows Insiders in the Fast ring. […]

We fixed an issue causing installation of mobile builds to fail with Error 80070002.

Indeed, the fix works and all the users who had previously reported build installation issues have successfully installed the current Windows 10 Mobile Insider Preview Build 14342.

I can confirm that once the update to 332 fails and you hit retry, it then finds 342 and starts downloading.

If your Lumia phone cannot install the latest 14342 build, go back to Slow Ring, reboot the phone and switch back to Fast Ring to install it.

Confirm! – My update works fine now!

1) I have change back to slow ring and reboot the phone

2) I have Change again to sfast ring – and click on search update

3) Phone download and install update fine.

RELATED STORIES YOU NEED TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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