Amazon Error 2063: How to Fix This Prime Video Code

Give a try to these tested solutions right away

by Radu Tyrsina
Radu Tyrsina
Radu Tyrsina
CEO & Founder
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • Among all Amazon Prime Video errors, error code 2063 is far too common. Often users are welcomed with this error code when they are about to enjoy their favorite shows.
  • This error is related to payment on Amazon Prime and can be caused by incorrect payment details, Amazon system errors, and more.
  • You can fix it by clearing your browsing data, disabling your VPN, and other advanced solutions listed in this guide.
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Amazon Prime is one of the largest streaming services in the world, with a vast collection of shows and movies. But users have been complaining about a long list of errors on the platform, especially, error 2063. So, we’ve put this guide together to help you solve it.

What causes Amazon error 2063?

There are tons of possible reasons that can bring about the error code 2063 on Amazon Prime. Here’s a list of the most common ones:

  • Incorrect payment details – For anyone facing this error code, the first thing to suspect is your payment information.
  • Heavy browsing cookies and cache – When browsing cache and cookies are left uncleared over time, they grow big and can cause conflict between your browser and the page you’re visiting.
  • Amazon system error – Sometimes, the problem may not be from your end but might be due to server problems from Amazon.
  • Using VPN – If you aren’t using a good VPN for Amazon Prime, it’s possible you run into issues like this.

Now THAT you know some possible causes of the error 2063, let’s see how you can solve it. 

How can I fix Amazon error 2063?

We advise you to try the following preliminary checks:

  • Make sure that all your payment details are correct. 
  • If the problem is related to your browser, you can try to use a different browser for Amazon Prime.
  • Contact Amazon support to be sure the problem is not from their end.

If you are unable to fix the issue with these basic solutions, then you can move on to these advanced troubleshooting methods. 

1. Clear browsing cookies and cache

  1. Open your browser and click on the Menu icon (three vertical dots) at the top left corner of your screen then select Settings.
    Chrome browser settings
  2. Choose Privacy and security on the left pane and click on Clear browsing data on the right.
    clear browsing data
  3. On the Basic tab, check the box next to Cookies and other site data and Cached image and files then click on the Clear data button.
    Clear cache and cookies
  4. Go back to Amazon Prime once the cookies and cache files have been cleared successfully.

If you are not using the Chrome browser, there are other ways you can use to clear the browsing cache on Windows 11. Check out our guide for detailed steps.

2. Turn off Windows Defender Firewall

  1. Press the Windows icon on your taskbar, type Windows Defender Firewall into the Search box, and select the Best match result.
    Windows defender
  2. On the left side navigation, click on Turn Windows Defender Firewall on or off.
    Turn off Windows defender
  3. Next, choose the Turn Windows Defender Firewall radio button and click the OK button to apply changes.
    Turn Windows Defender Firewall
  4. Restart your computer and try Amazon Prime again.

3. Disable Proxy settings

  1. Press Windows + I hotkeys on your keyboard to open Settings. Click on Network & internet on the left pane then scroll down to select Proxy.
    Network and internet settings
  2. Under Manual proxy setup, click on the Edit button next to Use a proxy server.
    Edit proxy settings
  3. Toggle off the radio button under Use a proxy server and click on the Save button to apply the change.
    Disable proxy server

4. Remove your VPN temporarily

  1. Press Windows + I hotkeys on your keyboard to open Settings. Click on Network & internet on the left pane then scroll down to select VPN.
    VPN settings
  2. Locate the VPN you want to remove, click on the arrowhead icon, and select Remove from the dropdown options.
    remove VPN
  3. Now restart your PC and try Amazon Prime again.

There you have it: 4 step-by-step methods to get rid of Amazon Prime error 2063. After solving this problem, it is also possible that you encounter error 9074 on Amazon Prime. Everything you need to solve it is in our guide.

And if you can’t get your VPN to work with Amazon Prime, you should look at our comprehensive post on fixing Amazon Prime not working with a VPN.

Do you find this article helpful? Share your thought in the comments section below.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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