Microsoft Arc Mouse not Working: 5 Trusted Solutions to Use

Explore some of the most useful methods to solve this issue

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
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  • The Microsoft Arc Touch Mouse not working properly might be a matter of system settings or device updates.
  • If the Arc Mouse is not working, ensure you have installed the correct drivers.
  • Another solution is to remove the mouse from Settings and pair it again.
microsoft arc mouse not workingmicrosoft arc mouse not working

Have you recently purchased a Microsoft Arc Touch mouse for your PC operating system, and it is not working correctly? Unfortunately, you are not alone, as this is a regular complaint from many users.

Fortunately, it is an issue that can be easily fixed with the correct information. And the proper fixes for the Microsoft Arc mouse not working problem is what we have prepared for you in this guide.

Why is my Microsoft Arc Mouse not working?

If your Microsoft Arch Touch mouse does click but not working, it might be due to issues with your PC or the device. Below are some of the causes as reported by users:

  • Outdated PC: The first thing to check if the Microsoft Arc mouse is not responding is whether your PC is up-to-date. If it is not, you need to install the latest updates, including the optional ones.
  • Wrong power setting: The devices connected to your PC need the power setting to function correctly. We have found the power setting of the Bluetooth adapter to cause the Microsoft Arc not to connect or working issue. A quick way to fix this is to fix this effectively.
  • Outdated mouse driver: An obsolete driver is the chief cause of many issues, including this one. To get your mouse working again, you need to update the driver to the latest version.

How can I fix Microsoft Arc Mouse if it’s not working?

Before delving into the detailed fixes in this section, it is advisable to go through the preliminary fixes below and see if they fix this issue:

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  • Test the mouse on another PC to know if it is faulty and needs to be replaced.
  • Enable and disable the Airplane mode on the Taskbar for some minutes.

If these do not work, you can now proceed to the fixes below:

1. Refresh the connection

  1. Open the Settings app and choose the Devices option.
    devices microsoft arc mouse not working
  2. Select the Microsoft Arc mouse option from the list of connected devices and click the Remove device button.
    remove device
  3. Now, scroll up and click Add Bluetooth or other device.
    add bluetooth
  4. Choose the Bluetooth option.
  5. From here, select the Microsoft Arc mouse option.
  6. Finally, tap the Pair button.

The Microsoft Arc mouse not working issue can be caused by simple connection problems. Refreshing the connection should help restore normalcy in this case.

2. Install the latest Bluetooth driver

  1. Press the Windows key + X and Device Manager.
    device manager microsoft arc mouse not working
  2. Double-click the Bluetooth option to expand it, and right-click the device there.
  3. Choose the Uninstall device option.
    uninstall device
  4. Now, click the Uninstall button to confirm the action.
    uninstall button microsoft arc mouse not working
  5. Finally, go to the Intel website to download and install the latest version of the driver.

Since the Microsoft Arc mouse is a Bluetooth device, it requires the latest drivers on your PC to work correctly. You are downloading the newest version of the driver from the Intel website has worked for many users. So, you can give it a try too.

Alternatively, you can use a specialized tool to update your Bluetooth driver automatically. This helps to remove the ever-present risk of installing the wrong drivers.

Often, your computer system might not be able to update the generic drivers for your hardware and peripherals correctly. There are vital differences between a generic driver and a manufacturer’s driver. Finding the correct driver versions for every hardware component can become tiresome.That’s why a dependable updater can help you find and update your drivers automatically. We strongly suggest the Outbyte Driver Updater, and here’s how to do it:
  1. Download and install the Outbyte Driver Updater app.
  2. Launch the software and wait for the app to detect all incompatible drivers.
  3. Now, it will show you a list of all outdated drivers to select the ones to Update or Ignore.
    OutByte Driver Updater Scan
  4. Click on Update & Apply Selected to download and install the latest versions.
  5. Restart your PC to ensure the applied changes.
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3. Run the Bluetooth troubleshooter

  1. Press the Windows key + I and select the Update & Security option.
    update and security
  2. Choose Troubleshoot in the left pane and click Additional troubleshooters.
    additional troubleshooter microsoft arc mouse not working
  3. Select the Bluetooth option and click Run the troubleshooter.
    run troubleshooter

If the Microsoft Arc mouse is not working on your PC, it might be because of minor glitches. The Bluetooth troubleshooter should help diagnose the cause of these glitches and recommend applying the fixes.

4. Disable power management for the Bluetooth adapter

  1. Press the Windows key + X and select the Device Manager option.
    device manager microsoft arc mouse not working
  2. Expand the Bluetooth option and double-click the adapter there.
    bluetooth adapter
  3. Click the Power Management tab at the top and check the box for Allow the computer to turn off this computer to save power.
    power management

The power management feature can put your adapter to sleep when it needs to save power. Unfortunately, this can cause the Microsoft Arc mouse not working issue.

5. Update the PC

  1. Press the Windows key + I and select the Update & Security option.
    update and security
  2. Click the Check for updates button.
    check for microsoft arc mouse not working
  3. Click the Download and install button to install the latest update, including the optional ones.

If your Microsoft Arc mouse is connected but not working, it might be because you don’t have the necessary updates. Restart your PC after installing the updates.

The Microsoft Arc mouse not working issue, takes away the dynamicity of the wireless device. But if you follow the fixes in this guide carefully, you should be able to solve the problem effectively.

If you are facing other issues like

Feel free to let us know if the solutions in its guide helped you solve the problem in the comments below.

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