FIX: Arc Touch Mouse Pointer Issues on Windows 10, 7

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Have you purchased an Arc Touch mouse recently for your Windows 10/7 operating system and it is not working properly? Well, by the time you reach the end of this article, you will be able to fix your Arc Touch mouse issues. To be more specific, we’re talking about the mouse pointer discrepancy in Windows 10/8.1/7 so that you can get going with your normal use of the device.
Fix Arc Touch mouse pointer speed discrepancy in Windows 8.1
The mouse pointer speed issues can happen mainly of three reasons:

  • The settings in your Windows 10, 8.1 OS for the mouse pointer have been changed
  • You have not installed all the updates necessary for Windows 10, 8.1 to run properly
  • The installation of a third party application has caused errors in the Registry entries.

How do I fix Microsoft Arc Touch mouse not working?

  1. Run the Hardware and Devices Troubleshooter
  2. Calibrate your screen settings
  3. Check your mouse batteries
  4. Update your computer
  5. Completely unplug your mouse
  6. Plug your mouse receive in another port
  7. Make sure your mouse is not too far from PC
  8. Turn off Cortana
  9. Get a new mouse

1. Run the Hardware and Devices Troubleshooter

  1. First of all you need to connect the device to the Windows 10, 8.1 PC.
  2. Reboot your operating system.
  3. After the device starts you will need to press and hold the Windows button and the “W” button.
  4. In the search tab presented you will need to write the following: “troubleshoot” without the quotes.
  5. Press the Enter button on the keyboard.
  6. After the search has finished left click or tap on the “View All” button situated in the left panel.view all control panel
  7. Next search for and left click or tap on the “Hardware and Devices” option.hardware and devices troubleshooter control panel
  8. From here, you will need to follow the instructions on the screen to complete the hardware troubleshooting steps.
  9. After the process has finished reboot the Windows 8.1 operating system once more.
  10. Check again if the mouse pointer speed discrepancy is still there.

2. Calibrate your screen

  1. Move the mouse cursor over to the lower right side of the screen.
  2. From the menu that appears left click or tap on the Search feature presented there.
  3. In the search dialog box write the following: “calibrate” without the quotes.
  4. After the search has finished left click or tap on the “Calibrate the screen for pen or touch input” option.
  5. Now you need to verify if the monitor present in the display screen is the same as the one you want to calibrate.
  6. Next left click or tap on the “Calibrate” button.
  7. From here just follow the easy instructions on the screen to finish the calibration.
  8. When the process has finished reboot the Windows 10, 8.1 operating system.
  9. After the device starts check again for the mouse pointer speed discrepancy.

3. Check your mouse batteries

  1. Make sure the mouse has the batteries charged.
  2. For this, you will just need to switch the batteries with new ones and check again if your mouse has speed discrepancies as before.
  3. If you have rechargeable batteries, try charging them again.

4. Update your computer

  1. Go to the Start menu.
  2. Left click or tap on the “All Programs” feature.
  3. Left click or tap on the “Windows Updates” feature.
  4. Now check if you have any available updates to the operating system.check for updates
  5. If you have available updates, you need to make them and reboot the operating system.
  6. After the device starts, check again if the mouse pointer speed discrepancy is the same as before.

5. Completely unplug your mouse

  1. Unplug the USB receiver of the mouse from the device.
  2. Plug it back in.
  3. After the operating system recognizes the device again check to see if the speed has changed.

6. Plug your mouse receive in another port

  1. If you have more then one USB ports on the device please unplug the mouse transceiver from the current port and plug it in another port.
  2. Reboot the Windows 8.1 operating system the the transceiver plugged in and check again the mouse pointer discrepancy.

7. Make sure your mouse is not too far from PC

  1. Place the mouse as close to the transceiver as possible and check if the mouse pointer speed discrepancies are the same.
  2. If the mouse pointer speed works, you will have to look in the Arc Touch mouse manual to see which is the correct distance for the mouse to work properly.
    Note: You might have to take it to a service if the distance of the mouse is causing issues.

8. Turn off Cortana

As unusual as this solution may first seem, many users confirmed that after turning off Cortana, they no longer experienced Arc Touch mouse issues. Here’s how you can turn off Cortana:

  1. Open Cortana > go to Settings
  2. In Settings find the Cortana can give you suggestions, ideas, reminders, alerts and more option and set it to off.

9. Get a new mouse

If nothing worked, this might mean you need to replace your mouse. For more information on the best Windows 10 mouse devices to purchase, check out the guides below:

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And there you go, now you know how to get your Arc Touch mouse working as intended in Windows 10, 8.1. If you do have further questions regarding this subject, write them down in the comments section of the page situated a little bit below. We will try to help you further as soon as possible.

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Editor’s Note: This post was originally published in April 2015 and has been since updated for freshness, and accuracy.

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Editor's Note: This article was originally published in April 2015 and was revamped and updated in January 2020 for freshness, accuracy, and comprehensiveness.
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  • Well I have tried virtually every solution listed here. Nothing has worked as yet. We have two systems both the same running Windows 10 20H2 with two Arc touch mice. Everything used to work with no problem. Now I have to do a restart each time. After that it works fine again until the next day.