Turning off Bluetooth in Windows 10 Mobile build freezes, crashes, or resets your phone

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by Madalina Dinita 

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Microsoft has officially acknowledged that turning off Bluetooth radio in its Windows 10 Mobile build 14393, crashes or resets your Windows phone. The tech company has promised that its working on developing a fix for this annoying issue.

Microsoft also explained why this happens. If the phone’s UI freezes, this is because the UI is waiting for the radio to be turned off in the background. If your phone freezes, leave it for a minute, and it should recover. If this doesn’t happen, you’ll need to reset your phone.

Thanks to your feedback we’ve found an issues that when Bluetooth is turned off, the phone crashes, freezes, or resets. There are two ways to hit this.

  1. Turning Bluetooth off through the toggle in the Settings App
  2. Turning Bluetooth off via Quick Action toggle

We apologize for any inconvenience this may cause and are actively working on a fix and servicing it as soon as possible. If you have hit this, please file feedback through the Feedback Hub.

Although this is not a critical issue, as it can be solved by resetting the phone, users appreciate Microsoft’s effort to fix this bug as it can become very annoying sometimes.

Insiders have also reported two other issues which could be related to the current Bluetooth bug. More specifically, Bluetooth also crashes when using Maps guided direction in the car. Secondly, when there are multiple devices connected via Bluetooth, Cortana’s ability to clearly listen is affected.

On the other hand, Insiders report that when they switch off the Bluetooth music device, Cortana hears clearly and responds immediately.

The current Windows 10 Mobile build has three known issues on the list: the Wi-Fi issues on certain devices, the double PIN issue on the Wallet app and the phone freezes caused by turning off the Bluetooth. Hopefully, all these issues will get fixed before the Anniversary Update is released, and no new bugs will emerge.

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Madalina Dinita

Madalina Dinita Shield

Networking & Security Specialist

Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies -- AI and DNA computing in particular. Prior to joining the WindowsReport team, she worked in the corporate world for a number of years.

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