[Solved] Brother Printer Not Printing on Windows 10 & 11

A jammed paper tray could be the root cause of your printer issues

by Claire Moraa
Claire Moraa
Claire Moraa
Author
Claire likes to think she's got a knack for solving problems and improving the quality of life for those around her. Driven by the forces of rationality, curiosity,... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
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  • Any number of problems could keep your printer from printing, so it's important to troubleshoot the issue carefully.
  • The solution might be as simple as changing the toner cartridge or checking whether the scanner glass is dirty. 
  • Find out how to get back to printing without too much tech jargon that will confuse you even further.
printer-w10-error brother printer not working
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Brother printers are typically a great, budget-friendly investment. They can print and copy many documents quickly, they’re very easy to hook up to a home network, they’re compatible with many operating systems and they usually come with a fairly large amount of memory. 

But like any printer, you may have to look into it from time to time to make sure it’s working and that it’s not having any problems. Even the most diligent of printer owners will have to deal with their machine’s occasional refusal to print. 

Sometimes, Windows cannot connect to the printer and all that needs to happen is a quick clean-out of any paper jams that may be present inside the machine. 

Why is the Brother printer not printing?

When your printer starts acting up, it can be a real pain to get it to start working again—but if you know what’s causing the problem, you can usually fix it easily. 

Here are some possible causes for your Brother printer not printing:

  • Paper tray is empty – Make sure you have paper in your printer. Also, check your paper and ensure you have loaded it correctly into the tray. If you have paper in the printer and you still have a blank page, exit the print job and then try to print again.
  • Toner cartridge is not installed properly – If the toner cartridge isn’t installed correctly or if its seal has been broken, it may not be able to print properly anymore. Go ahead and install a new one if necessary.
  • The tray has jammed – Open up the tray compartment and check for paper jams. Remove any jammed paper by hand or with tweezers before attempting to print again. 
  • Faulty USB – Check to see if you have a problem with your USB cable or power cord. Test the USB cable by plugging it into another USB port on the computer. 

Why is my Brother printer not printing in colour?

The most common reason for this happening is that your Brother printer doesn’t have enough ink to fill the cartridges. Most printers have either three or four separate cartridges, each containing a different colored ink.

Check to make sure that the ink cartridges are installed correctly and that they are not empty. If the ink cartridges are out of ink or improperly installed, the printer will not be able to print in colour. 

Also, try shaking up the ink cartridge to get rid of any bubbles that may be inside. Your Brother printer may be printing blank pages because of air bubbles.

Other times, you probably just need to change your printer settings. For some reason, the default settings on many printers are set to print everything in monochrome.

What can I do if my Brother printer is not printing?

1. Check cable connections

If you find that your Brother printer isn’t printing, make sure that the cable connections are secure. If a cable is loose or damaged, it might not be transferring data to the printer. Next, check if the power cord is securely plugged into the wall or surge protector. 

Try turning off and then on again the printer and computer to see if they revert to normal operations. If printing with a wireless or Bluetooth connection, make sure that both devices are on the same network, and that they’re connected preferably by an Ethernet cable. 

2. Clear print queue

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The print queue is a list of documents that are waiting to be printed. Every time you send a document to your Brother printer, it gets added to the top of this list. The documents at the top of this list will be printed first.

Clearing the print queue will remove any jobs that haven’t printed yet and free up the space in the queue to allow new jobs to print. 

3. Disable other printers

If your Brother printer is not printing or responding to the computer, it is possible that there are other printers on your network currently receiving print jobs. Disabling other printers will clear out any clutter or confusion that might be causing this error. 

Once you have turned off all of your printers, go ahead and restart your computer. Your printer should then work just fine. Alternatively, you can set Brother printer as the default printer.

4. Update printer drivers 

  1. Hit the Windows key, type Device Manager in the search bar and click Open.
  2. Locate and Expand the Print queues section, then right-click on the Brother printer, and select Update Driver Software.
  3. Click on Search automatically for drivers.

You can either follow the steps above manually, or you can use a third-party tool. DriverFix can do this process automatically, saving you time and effort.

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5. Restart Print Spooler

  1. Hit the Windows + R keys simultaneously to open the Run command.
  2. Type in services.msc then hit Enter.
  3. Locate Print Spooler, right-click and select Restart.restart print spooler service

6. Run the Printer troubleshooter

  1. Press the Windows key and select Settings.settings windows 11
  2. Click on System, then select Troubleshoot.Windows update high CPU
  3. Select Other troubleshooters.
  4. Navigate to the Printer section, then click on the Run button.printer-run windows cannot connect to the printer

7. Reset the printer

If your Brother printer is not responding to the solutions listed above, it is possible that the printer has been locked up. In this case, you can attempt to reset it by unplugging the device and waiting for a minute or two. 

For a full reset, you will need to check the official website for your printer’s model number and follow the reset instructions. A full reset will cancel any print jobs and return all settings to their factory defaults. This means that all your personal files will be deleted, so make sure to backup your files before performing this step.

Why is my printer working but not printing?

  • Bad drivers – Your computer may be using the wrong driver for your printer. If this is the case, use the correct Brother printer drivers to print instead of your computer’s default driver. 
  • Outdated OS – Make sure your operating system is up-to-date and that your computer meets all of its requirements. You can do this by running a diagnostic test on your computer or by calling customer service for help with checking compatibility issues.
  • Weak connection – Wireless connections tend to be weaker than wired connections. This is because of obstructions that cause disruptions.

Most of the time, the problem with a printer is simply a matter of troubleshooting and plugging in some cables. 

However, if you’re trying to troubleshoot this issue on your own and you can’t get your printer to cooperate, there’s no shame in calling Brother printer support for help. 

In case you have outgrown your Brother printer and are in the market for printers compatible with Windows 11, we have an awesome collection that is just the right fit. 

Let us know if you have been able to solve the issue in the comments section below.

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