How to fix Camtasia errors [Setup Failed, Recording, Video]

Matthew Adams
by Matthew Adams
Windows & Software Expert
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How to fix common Camtasia errors on Windows 10

In this guide, you’ll learn how to fix the following Camtasia errors:

  1. Recommended Solution
  2. Error Code: (5) Setup Error
  3. Error 1720, 1721, or 1723
  4. Problem With Your Recording File
  5. Error Code 0x88880001: Unknown Error
  6. Unknown Error
  7. WMVcore.DLL is Missing
  8. An Error Occurred While Initializing the Camera for Capture
  9. Camtasia Studio 8 cannot connect to YouTube
  10. Unable to Register Record/Pause or Marker Hotkey
  11. System Audio Setup Failed

Camtasia Studio is among the most highly rated screencast software for Windows 10. Yet, like any software, it still throws out some error messages now and again. Those error messages can pop up for users when installing (or uninstalling) the software, recording video or editing output.

These are fixes for some of Camtasia Studio’s more notable error messages that users have discussed on TechSmith’s support forum.

Fix These Camtasia Studio Error Messages

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1. Fix Error Code: (5) Setup Error

Error Code: (5) is a Camtasia installation error. The full error message states, Error Code: (5) Access is denied when users try to install the software. There are a few potential fixes for that error message.

First, try installing the software as an administrator. To do that, right-click Camtasia’s installer and select the Run as administrator option. Alternatively, make sure that you’re installing Camtasia within an admin account.

The Error Code: (5) error can also pop up for users who need to update the .NET Framework. NET Framework 4.6 or higher is a system requirement for Camtasia Studio 8 and 9.

Camtasia users can download the latest NET Framework version by clicking .NET Framework 4.7.2 on this page. Then open the NET Framework setup wizard to install it.

Error Code: (5) might also be due to third-party antivirus software. So temporarily disable third-party software before installing Camtasia Studios. To do that, right-click the antivirus software’s system tray icon to open a context menu that might include a disable or turn off the option.

If you can’t find a disable option there, open the settings tab or menu within the utility’s primary window, which will probably include an option to temporarily turn off the antivirus software.

Having trouble with .Net? Check out our guide on how to install the .Net Framework in Windows 10.

2. Fix Error 1720, 1721, or 1723

Error 1720, 1721, and 1723 are installation error messages that can pop up for Camtasia and other Windows software. The error message states, Error 1720: There is a problem with this Windows installer package. That error message might be due to a corrupted installer, User Account Control, or a non-admin user account.

  1. First, activate the built-in Windows admin account to ensure you’re installing Camtasia within an admin account. To do that, right-click the Start button and select Command Prompt (Admin).
  2. Enter ‘net user administrator /active:yes’ in the Command Prompt, and press the Return key.
  3. Close the Command Prompt, and then restart Windows.
  4. Thereafter, select to log in with the new Administrator account.

User Account Control (UAC) can also block the Windows installer. Thus, turning the UAC off might fix the installer error message. Users can turn off UAC as follows.

  1. Click the Type here to search button on Windows 10’s taskbar to open Cortana.
  2. Enter the keyword ‘User Account Control’ in Cortana’s search box, and select Change User Account settings.
  3. Then slide the slider to Never notify.
  4. Click the OK button.


If, however, the installer is corrupted, users will need to get a fresh Camtasia setup wizard. Camtasia users can download a new installer for the software from the software’s download page. Select Camtasia (Windows) and the required version from the drop-down menus on that page. Then press the Download button.

3. Fix the Problem With Your Recording File Error

This is a recording error message that might pop up for some Camtasia users. The error message states, We’re sorry! There was a problem with your recording file. Camtasia 2018, 9, and 8 users can fix that error by editing the registry as follows.

  1. First, check that Camtasia isn’t running by right-clicking the taskbar and selecting Task Manager. Select CamRecorder.exe or CamtasiaStudio.exe on the Processes tab and click End task to close them.
  2. Press the Windows key + X hotkey. Then select Run to open that accessory.
  3. Enter regedit in Run’s Open box, and click the OK button. That will open the Registry Editor window.
  4. Then Camtasia users should open one of three registry paths in the Registry Editor depending on their software version. The registry paths are: HKEY_CURRENT_USERSoftwareTechSmithCamtasia Studio18.0 (for Camtasia 2018 users, it’ll have different values for different versions).
  5. When you’ve opened the required Camtasia Studio registry path, right-click the 18.0, 9.0 or 8.0 folder (or key) on the left of the window and select Delete.

4. Fix Error Code 0x88880001: Unknown Error

Error Code 0x88880001 is an audio error message that pops up in Camtasia. The error message states, We’re sorry! Camtasia could not playback the audio from the recording. Save your recording and try restarting Camtasia. As such, the recorded output doesn’t include any audio. Camtasia can fix that error by turning off audio enhancements as follows.

  1. Right-click the speaker icon on Windows’ system tray and select Sounds.
  2. Click the Playback tab shown in the snapshot directly below.
  3. Then double-click the default audio device to open the window below.
  4. Select the Enhancements tab.
  5. Click the Disable all enhancements box.
  6. Press the Apply button.

Updating sound card drivers is another resolution that will usually fix Error Code 0x88880001. The quickest way to do that is probably to add driver updater software Windows. Then users can scan for and update antiquated drivers with that software.

Download now Driver Booster 6 to add that software to Windows. Driver Booster 6 automatically scans when you open it. Then it will list outmoded drivers on your desktop or laptop. Click the Update All button to update the devices listed with the latest drivers.

5. Fix: Unknown Error

Some Camtasia users have stated that an Unknown Error message pops up when they try to start recording a video. Thus, the users can’t record the video. This is how Camtasia 9 users can fix Unknown Error.

  1. First, open Run in Windows.
  2. Enter regedit in Run and click OK to open the Registry Editor.
  3. Go to this registry path: HKEY_CURRENT_USERSoftwareTechSmithCamtasia Studio9.0. Users can enter that path in the Registry Editor’s address box.
  4. Right-click the 9.0 key and select Delete to erase it.

6. Fix the WMVcore.DLL is Missing Error

Windows Media Player is a system requirement for Camtasia Studio. A WMVcore.DLL is missing error message pops up when users try to run Camtasia on Windows KN and N versions that don’t include WMP.

Thus, installing the Windows Media Feature Pack, which also installs WMP, will probably fix the WMVcore.DLL is missing error for KN and N users at least. Camtasia users can download that pack at the Windows 10 Media Feature Pack page.

DLL Files Missing from Your Windows PC? This is how you fix it.

7. Fix An Error Occurred While Initializing the Camera for Capture

This is an error message that can pop up during Camtasia’s camera initialization. The full error message states: An error occurred while initializing the camera for capture. Camera video will not be recorded. Thus, the software doesn’t record any camera video.

  1. Reinstalling the camera (or webcam) driver is one resolution that might fix the Camtasia camera error. To do that, press the Windows key + X hotkey.
  2. Click Device Manager to open the window directly below.
  3. Then double-click Cameras to expand that device category. Note that Device Manager might also list a camera under Image devices or Other devices.
  4. Right-click the camera and select the Uninstall device.
  5. Thereafter, restart Windows, which will then automatically reinstall the camera driver.

8. Fix Camtasia Studio 8 cannot connect to YouTube

The Camtasia Studio 8 cannot connect to YouTube error message might pop up for some users trying to add recorded videos to YouTube. Some users have confirmed that editing the registry fixes the issue. This is how users can fix Camtasia 8’s YouTube error.

  1. Check that Camtasia isn’t running before you edit the registry.
  2. Open the Run accessory.
  3. Input regedit in the Open text box, and press the OK button.
  4. Next, browse to this registry key: HKEY_CURRENT_USERSoftwareTechSmithCamtasia Studio8.0.
  5. Select the 8.0 key, and click Edit > Delete.

9. Fix Unable to Register Record/Pause or Marker Hotkey

The Unable to Register Record/Pause or Marker Hotkey error pops up when alternative software is running that has some of the same hotkeys as Camtasia’s Recorder. Consequently, this is a hotkey conflict that users can fix by closing the other software that has matching keyboard shortcuts.

Alternatively, users can modify Camtasia’s hotkeys by clicking Tools > Options > Hotkeys. Change the hotkeys to keyboard shortcuts that won’t conflict with any other third-party software.

10. Fix the System Audio Setup Failed Error

This error message pops up when some Camtasia users try to record video. The full error message states, An error occurred in the Recorder: System Audio Setup Failed.

TechSmith has confirmed that the error message is primarily due to conflicting ASUS software. Thus, uninstalling ASUS Sonic Suite, ASUS Sonic Studio and ASUS Sonic Radar will probably resolve the error. Removing the Nahimic Audio can also fix the issue. Follow the guidelines below to uninstall that software.

  1. Open the Run program.
  2. Enter appwiz.cpl in Run, and click the OK button.
  3. Then select ASUS software to uninstall.
  4. Click the Uninstall button.
  5. Then select Yes to confirm.

So that’s how users can fix 10 Camtasia error messages. For further resolutions, Camtasia users can submit TechSmith support tickets at the Submit a request page.

FAQ: Camtasia technical issues on Windows

  • How do I fix error code 5?

Run the setup file as an administrator and follow the instructions listed in our guide.

  • How do I install Camtasia on Windows 10?

Download Camtasia, save the installer on your drive. Navigate to the download folder and right-click > Run as an administrator > Follow the installation wizard.

  • How do I record audio only on Camtasia?

Open Camtasia and on the left-hand side menu, click on Voice Narration > close your correct input device > Start Voice Recording. Once finished, click on the Stop button and save the file recorded.

Editor’s Note: This post was originally published in December 2018 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in December 2018 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.
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