Fixed: Cannot Print Fax by Using a Fax Modem in Windows 10, 8.1

By: Radu Tyrsina
2 minute read

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Microsoft has recently rolled out some updates that have fixed a bunch of problems – and issues related to fax modems in Windows have also been taken care of.
fax modem windows issues
The issue ‘you cannot print fax by using a fax modem in Windows’ has been recently addressed by Microsoft and fixed with a hotfix that is available for download. Here’s how the error has been described:

When you send a fax job by using a fax modem that is installed in or connected to a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012, the fax is not in the Windows Fax and Scan outbox. Therefore, the fax is not printed.

How to fix cannot print fax using a fax modem in Windows?

Microsoft says that this issue occurs because calling of the FaxStartPrintJob function works incorrectly. Follow this link to download the hotfix or make sure that you have the latest update roll out-delivered via Windows Update.


For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

In case the hotfix does not solve this issue, you might try to perform some actions on your own. They might get you rid of this problem. First of all, you can try updating our drivers. After that, we recommend you to troubleshoot your system for errors. Maybe it is a conflict that does not let you use the fax modem normally. If you want to see how to perform these steps, try out the instructions from our fix for fax and scan not working in Windows.

READ ALSO: 8 best fax software to use your PC as a fax machine

Editor’s Note: This post was originally published in October 2014 and has been since revamped and updated for freshness, accuracy, and comprehensiveness.

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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