Can't Sign Into PlayStation Network? Here's What to Do

Struggling to access your PSN account? If you can’t sign into PlayStation Network, it’s likely due to server issues, incorrect login info, or network problems. This guide breaks down all possible causes and fixes, whether you’re on PS4 or PS5.

What do I do if I can’t log into PlayStation Network?

1. Change your password

1. Go to the PlayStation Network log in page.
2. Then, click on the trouble signing in option and select Reset password.
3. When prompted, provide the email address used to create your PSN account.
4. Check your email for instructions on how to reset your password.
5. Once done, return to your console and try signing into your account.

If you recently changed your account’s password or forgot it, changing it again would be helpful.

2. Restart your PlayStation

1. 1. Press and hold the PS button for approximately 10 seconds until you see the Quick Menu.

2. 2. Next, go to the Power tab.

3. 3. Select the Restart option.

   

4. 4. Confirm your action.

5. 5. Wait a few seconds while your console reboots and try signing into your account again.

Restarting your PlayStation is generally the first step to try if you encounter minor bugs and glitches. This easy fix can help you sign in to PlayStation Network without any problems.

3. Check for any pending updates

1. Enter PS4 Settings using your controller.
2. Next, go to System Software Update.
3. Select Update Now and wait while your console checks for available updates.
4. If an update is available, click Accept and follow the on-screen prompts to install it.

If you have a PS5, here’s what to do:

1. On your PlayStation 5, go to the Settings and access the System tab.
2. Navigate to System Software and select System Software Update and Settings.
3. Click on Update System Software and choose Update Using Internet.

One of the things to check when you’re having problems logging in is if there are any recent pending updates to your console. Updating it can sometimes help solve the problem. This also helps when faced with The page cannot be displayed. (80710a06) PS3 error.

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4. Check for account suspension

When creating an account with PlayStation Network, you agree to obey the Terms of Service. If you breach these terms, they may suspend your console from accessing the PlayStation Network, and, as a result, you can’t sign into it.

The suspension could either be permanent or temporary. However, in the case of permanent suspension, you can appeal PSN for removing the ban.

5. Pay off the debt

With so many payment methods, shopping on the PlayStation Store has never been easier. But with great choice comes great responsibility. If your payment method has had a charge reversed, you might find yourself locked out of PSN.

In the event of a chargeback, PSN can react swiftly to protect your account from fraudulent activity. If a chargeback occurs without cause, you will retain access to your account only once the debt has been repaid.

6. Disable 2-step verification

If you have Google TV or Media Go, you will receive a wrong password message the first time you sign in to these devices with your 2SV code.

This is only temporary and can be easily resolved. Just disable 2SV when signing in, then enable it again after you finish.

7. Contact PlayStation Support

Suppose you cannot provide the verification information for your account or cannot access the email with a link to reset your password. In that case, we recommend contacting PSN support for further assistance.

What are some of the most commonly reported issues on the PlayStation Network? We’ve outlined some of the most common PSN issues below:

• PlayStation Network sign-in failed: If you face a PSN sign-in error, you need to check whether your online ID or password is incorrect or the PSN servers are down. In such cases, an error code ce-33729-4 may appear.
• PlayStation 4 error NW-31473-8: It is an extremely annoying problem that can happen to anyone who uses the console. However, we have a quick guide to walk you through solving it for good.
• Content cannot be selected at this time (PS4 error): If you are getting the Content cannot be selected at this time error on your PS4, it can be frustrating. While there is no official fix for this issue, there are some troubleshooting methods detailed in our guide that you should try.

8. Check PSN Server Status

• Visit the official PSN status page to make sure the servers aren’t down in your region.
• If services are undergoing maintenance, wait until Sony resolves it.

9. Manually Set DNS Settings

• Go to Settings > Network > Set Up Internet Connection
• Choose Custom, then select:
  • IP: Automatic
  • DHCP Host Name: Do Not Specify
  • DNS: Manual
    • Primary: 8.8.8.8
    • Secondary: 8.8.4.4 (Google DNS)
• MTU: Automatic
• Proxy Server: Do Not Use
  This helps resolve DNS-related login issues.

10. Enable UPnP or Port Forwarding on Your Router

• Log in to your router settings.
• Enable UPnP if available, or manually forward these ports:
  • TCP: 80, 443, 3478, 3479
  • UDP: 3478, 3479, 49152–65535
    This improves NAT type and connectivity with PSN.

11. Sign In Using Another Device

• Try logging in to your account on a browser or the PlayStation App.
• If you can log in there, the issue may be with the console or its connection, not your credentials.

12. Rebuild Database in Safe Mode

• Turn off your PS console completely.
• Hold the power button until you hear the second beep (about 7 seconds).
• Connect your controller with a USB cable and select Rebuild Database.
  This can resolve corrupted system files that prevent login.

If the problem is still there, we have a great guide on how to fix An error has occurred on PS4 message, so don’t miss it.

Though the Xbox One often overshadows the PS4, many reasons exist to choose Sony’s console. Thus, you may want to check our guide on the best PS4 emulators for PC to enjoy your favorite games.

If there is anything we missed, please leave a comment below. We will surely try to address the issue.