6 Ways to Fix your Playstation’s Network Sign In Error

by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
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  • Encountering an error message when you're trying to play your favorite PS4 games can be annoying.
  • To start fixing this error, verify your account information and update it, then follow the next steps.
  • Try to update your console firmware and test out if you can log in with a different console.
  • Find more info on how to correctly do these and other quick fixes in the guide below.
Fix PS4 An Error Has Occurred sign in error logged out
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The error has occurred PS4 sign-in message shows up when you sign in to your PSN account. This error occurs mostly on newly purchased consoles and on PSN accounts that you haven’t logged into before, but it can happen to anyone.

These complaints about the PS4 sign-in error flood PS4 and gaming forums, and they are mostly with no resolution. So, we have analyzed it and discovered several excellent ways to fix it.

In this guide, we’ll show you how to tackle the sign-in problem on your PS4 permanently.

How do I connect to the PlayStation Network?

  1. Turn on your PlayStation and open Settings from the home menu.
  2. Select Network.sign in to playstation network error
  3. Now select Set up Internet Connection.sign in to playstation network error
  4. Choose Wi-Fi > Easy.
  5. Find your Wi-Fi network’s name in the list and select it.
  6. Enter your password.

As you can see, setting up and connecting to a network is pretty straightforward. Even so, many PS4 owners experience some issues along the way and are not able to connect.

Can’t connect to PlayStation Network?

Even if you are positive that your Internet connection is up and you entered the correct password, you may still have difficulty with your network.

Here are some of the most common error messages that indicate an underlying issue with your network setup:

  • Sign in to PlayStation network error has occurred, error code NW-102311-8
  • Sign in to PlayStation network error np, error code 31730-4
  • Playstation network sign-in failed
  • Failed to connect to the server, error code WS-37469-9

If you get these messages or a similar one, make sure to read the guidelines below. The following instructions are tested and proven to let you finally connect to the PlayStation Network.

How can I fix the sign-in and logged-out errors on PlayStation 4?

There are multiple possible things that can lead to this error. PlayStation users report having problems with their PSN account, outdated firmware, and other similar issues.

We found the easiest way you can fix these underlying problems. The following fixes work if you have sign-in problems as well as if you cannot seem to be able to log-out correctly.

What do I do when the PS4 says an error has occurred?

1. Verify your PSN account

an error-has-occurred-ps4-sign-in-verified-email

Upon purchasing a PS4 console, you were (understandably) eager to try it out immediately and totally forget to verify your PSN account. Without verifying your account, you’ll be told that an error has occurred when you try to sign in.

How do I verify my PSN account?

  1. Sign up for a PSN account.
  2. Access your email inbox (Gmail may put this email in the Promotions or Updates folder).
  3. Open the Account registration confirmation.
an error-has-occurred-ps4-sign-in-verify-account

Click on the link labeled Verify Now.
NOTE: If you signed up a long time ago, the verification link might’ve expired and won’t work. So, go to the PlayStation website and click the Resend Email button.

If you verify your PSN account but still are unable to sign in, then you must update your PSN account information.

2. Update your information on the PSN


Use the website

  1. Go to your Account.
  2.  Click on PSN Profile or Basic Account Information.
  3. Modify all the incorrect information here and add the missing ones.
  4. Save the changes you’ve made on this page.

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Use your PS4

  1. Visit the PlayStation Network and login to your account. You can also update your profile directly from the PS4.
  2. For PS4, navigate to Account Management
  3. Click Account Information.

3. Update your console firmware

  1. Power on your PS4 console.
  2. Connect your PS4 to a stable and fast internet connection.
  3. Press the PlayStation button on your controller.
  4. Click on Settings and select System Software Update.
  5. Select the Update Using Internet option and follow the on-screen guide to update the console.

4. Register as a new user with a different email address

create-sony-account-an error-has-occurred-ps4-sign-in

Using the PS4

  1. Power on the PS4 console and go to the New User option.
  2. Click on Create a User on your game screen.
  3. Click on Next and select the New to PlayStation Network? Create an Account option.
  4. Hit the Sign Up Now button to proceed and follow the usual registration steps.

Note: The user you will create in step 2 only resides on the console and not PSN.

Using the website

  1. Visit the PlayStation website and click sign up.
  2. Click on Skip. You can sign up for PSN at a later time to use the account online.
  3. For the first-time setup, go to User 1‘s profile and type in your information and modify your preferences.
  4. Hit the Next button.
  5. Users who are under 18 will need an adult to help approve their accounts. However, those over 18 years can do it themself and continue to enter their billing details.
  6. Enter an Online ID.
  7. Modify your sharing settings, as well as that of Friends and Messages.
  8. Sign in to the email account with which you registered your PSN account and find an email from PayPal.
  9. Open this email and click on the verification link to verify your new account.

5. Log in with another PS4 console

Users who got the an error has occurred PS4 sign in error have fixed it by simply logging in to their account on a different PS4 console.

If you have another console or know someone who does, you can make use of that.

On a side note, you may want to confirm that the person logs out of your PSN account on their console. With your account logged in, they can make purchases with your cards.

After logging out of the console, try logging in to your PSN account again. The error should be cleared.

6. Change the Privacy Settings to No One

  1. Turn on your PS4 console.
  2. On the Home menu, go to Settings.
  3. Navigate to PlayStation Network.
  4. Click on Account Management and select Privacy Settings.
  5. On the Privacy Settings page, modify every setting to No One.
  6. First, click on Gaming | Media.

Click on Edit next to the item and change the dropdown menu option to No One.

At this point, you have to repeat the steps on all the options under Friends | Connections and Personal Info | Messaging.

Note: You can also access the Privacy settings from the website via this link.

What do you do when your PS4 keeps logging out?

You should stay logged on to your console. However, if you’re getting logged out of PS4 because an error has occurred, follow the next steps to resolve it.

  1. Sign out the account with the issue from the PS4 system.
  2. Turn off your PS4 console.
  3. Visit the PlayStation website on your internet browser.
    1. For desktop: Sign out and sign back in, if you are already logged in. Then, sign out again.
    2. For smartphones:
      1. iOS: Tap and hold the refresh button and select Request Desktop Site.
      2. Android: Tap the three dots on the upper right-hand corner and tap of Desktop Site.
  4. Sign in to your PlayStation account.
  5. Sign out of the account.
  6. Power on your PlayStation console.

When registering your PS4 account, if you are under 18 years old, it’s not a good idea to increase your age because you won’t be able to add billing information. Get an adult to help you out.

With these methods, you will easily remove the PlayStation network sign-in failed error and sign in to your account. The solutions on this page will also fix the problem of PS4 logging you out.

Explore some more useful PS4 fix guides by checking out our extensive PS4 Fix Hub. Don’t hesitate to visit our gaming section for a variety of troubleshooting guides and tips.

Let us know if this guide helped you solve the problem. If you have your own solutions and suggestions, please let us know in the comments below. Might be useful for somebody else in the community.

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