We couldn’t find your OneDrive folder [EXPERT FIX]

by Tashreef Shareef
Tashreef Shareef
Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from... read more
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OneDrive cover

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If you use OneDrive to sync your document to the Microsoft account, you may encounter errors like We couldn’t find your OneDrive folder with the OneDrive client on Windows 10. It’s seemingly one of the many bugs users reported.

Windows can’t find your OneDrive folder? Start by resetting the OneDrive client. That should address a temporary bug at hand. Alternatively, you can log out and log in again with an administrative account or unlink and re-link your account to OneDrive. Finally, consider changing the OneDrive folder location.

Read below for the detailed explanation.

OneDrive cannot find folder? Here’s how to fix this now

  1. Reset OneDrive Client
  2. Login with Administrative Account
  3. Unlink Your Account
  4. Change the OneDrive Folder Location

1. Reset OneDrive Client

Your OneDrive desktop clients come with a built-in option to reset the app. Resetting the app will set all the settings to factory default and remove any broken or corrupted configuration. Here is how to do it.

  1. Press Windows Key + R, to open the Run box.
    Run - Reset - OneDrive App
  2. In the run box, type the following command and hit enter.
    %localappdata%MicrosoftOneDriveonedrive.exe /reset
  3. A command prompt window may appear briefly to complete the reset process.

You can also Reset the OneDrive app from the Settings interface. Here is how to do it.

  1. Click on Start and select Settings.
  2. Click on Apps.
  3. Click on Apps and Features.
  4. Search for the OneDrive app. Select the app and click on Advanced Options.
    OneDrive- Reset- Terminate - WIndows 10
  5. Under OneDrive Advanced Options, click on Terminate button.
  6. Next, click on the Reset button. Click on Reset again to reset the app.

Close the Settings and launch OneDrive client. Check if you get the couldn’t find the OneDrive folder location error again.

2. Login with Administrative Account

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If you are using a local user account without administrative privilege, OneDrive may have problems locating the folders and permission issues. Check if your account has administrative access.

  1. Click on Start and select Settings.
  2. Go to Accounts > Your Info.
  3. Under Your Info, check if the profile says, Administrator.
    WIndows 10 - User Account - Infop
  4. If not, you may have to log out and log in with an administrator account. Launch the OneDrive client and check for any improvements.

3. Unlink Your Account

Another possible solution for this error is to unlink your Microsoft account from OneDrive and then re-link it again. Doing so will flush any broken configuration.  Here is how to do it.

  1. Launch the OneDrive client on your system.
  2. Click the Menu button and select Account Settings.
  3. Locate your account and click on Sign-out.
  4. Exit OneDrive.
  5. Relaunch OneDrive, and you will be asked to Signing.
  6. Click on Signing and select your Microsoft account. Click Continue.
  7. The account is now linked to the OneDrive client. This should resolve the error in case of bad configuration.

4. Change the OneDrive Folder Location

If the error is occurring due to permission issue or if the hard disk is corrupt, try to move the OneDrive folder to a different partition or secondary hard drive on your computer. Here is how to do it.

  1. First, sign out of your OneDrive client. Open OneDrive Client.
  2. Click on Menu > Account Settings.
    OneDrive - Account Settings - Signout
  3. Select your OneDrive account and click on Sign out.
  4. Windows will sign out of your account and ask you to sign in again.
  5. Leave the OneDrive account as it is and don’t sign in yet.
  6. Open “File Explorer” and go the location where your OneDrive folder is stored. By default, it is located in the following location:
    C: -> Users -> your username
  7. In the File Explorer make sure the Home tab is open. If not, click on the Home tab.
    OneDrive- Move folder - Default Location
  8. Select the OneDrive folder and click on the Move to option in the Home tab.
    OneDrive- Folder- Move to - Choose a Location
  9. Click on Choose Location at the bottom.
    OneDrive- Folder Move - Location E
  10. In the new dialog box, select your D: or E: drive. If you have a secondary hard disk, that is a good option as well.
  11. After Selecting the location, click on the Move button. The moving process may take some time depending on the size of the folder.

When it has finished moving, return to the OneDrive sign in the window and sign in to your OneDrive account.

Restart your PC and check for any improvement.


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