Disney Plus is not working on Chrome? Check these solutions

Madalina Dinita
by Madalina Dinita
Managing Editor
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Disney Plus on Chrome browser

The number of Disney Plus videos you can watch these days is as diverse and tempting as it can get, so it’s frustrating when Disney Plus is not working on Chrome.

Maybe you want to take a trip down memory lane with classic movies or plan to go directly to the newest additions including the popular Star Wars spin-off or The Mandalorian. No Chrome errors are on your schedule for today, that’s for sure.

If you cannot log in using your favorite browser or if Chrome isn’t loading the app at all, we’re here to help you out. We’ve listed a set of troubleshooting tips that you can use to resolve this issue on your own.

What can I do if Disney Plus is not working on Chrome?

1. Check Internet connection

Internet connection

If the app won’t load at all, first try to check if other websites or apps are working normally on Chrome. If not, then it’s most likely an issue with your Internet.

Contact your provider or run an Internet speed test on your own. In this case, anything above 5 Mbps should be enough to stream, not to mention to load the app in the first place.

Looking for the best tools to test Internet speed on Windows 10? Count on us for a great selection.

2. Sign out of Disney Plus, then sign back in

log in Disney Plus

If Chrome just shows a blank page with all the headlines, while the avatar bubble is blank and nothing works, you could sign out of Disney Plus on all devices and sign in again.

It takes just a few minutes to perform this task; however, it often solves the problem, especially if you’ve shared your password many times before.

3. Clear Chrome’s cache

clear Chrome cache

When the issue persists, try clearing your browser’s cache. One way is to click the menu button on your browser toolbar. Choose More, then click Clear browsing data.

Alternatively, you may press Shift+Command+Delete keys at once to clear the browser cache with a shortcut. In the Clear browsing data box that appears next, click the checkboxes for Cookies and other site data and Cached images and files.

You also need to select which time period you want to delete the cache data. We strongly advise you in favor of an option that says All or Beginning of time.

Submit your selection by clicking the Delete Browser data button. Finally, reload your site and see if Disney Plus works on Chrome again.

4. Check for updates

Windows update

This error can also show up if your computer is updated. Navigate to your computer’s firmware settings page and check for updates or even better make sure to update Windows apps automatically.

Eager to choose how Windows 10 installs app updates? Check out this guide to find out more.

5. Watch Disney Plus on a different browser/compatible device

watch Disney Plus on a different device

If all else fails and, remember that you can watch Disney Plus on your PC through a series of browsers. Chrome might be your first-hand choice, yet Internet Explorer and Safari are also compatible web browsers.

You may also try Disney Plus on a separate compatible device. Start by logging in with the same details and see if things are any better.

Note that other users also reported not being able to stream directly from their browser. They experienced this problem for no more than a few hours though. Then, Disney Plus started working with no action taken on their side.

So, this could simply be a problem related to Disney’s servers. As with every new streaming service, there are times when there’s no immediate fix other than waiting. Disney itself has admitted that it hadn’t anticipated the full extent of the app’s popularity before launch.

That is all you need to do in order to make Disney Plus work again on Chrome. Let us know which method worked for you by leaving your comment below.


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