Dxgkrnl.sys error on Windows 10 [STEP-BY-STEP GUIDE]
Blue Screen of Death errors can cause you a lot of problems, and users have reported that file dxgkrnl.sys causes these errors on Windows 10, so let’s see how to fix this error.
Here are some more examples of this problem:
- dxgkrnl.sys Windows 10 not loaded
- dxgkrnl.sys Windows 7
- dxgkrnl.sys Blue screen Windows 7 64 bit
- dxgkrnl.sys Windows 10 latency
- dxgkrnl.sys Windows 10 won’t boot
- driver_irql_not_less_or_equal dxgkrnl sys
How can I fix BSOD error caused by Dxgkrnl.sys?
- Keep your Windows 10 and graphics card drivers updated
- Disable SLI
- Turn off Nvidia Surround
- Change graphics memory size in BIOS
- Check for hardware malfunctions
- Run the SFC scan
- Run the Blue Screen Troubleshooter
- Run DISM
Solution 1 – Keep your Windows 10 and graphics card drivers updated
It has been reported that this issue is caused by your graphics card driver, and if you use Nvidia graphic card, make sure that you download the latest Nvidia drivers in order to fix any incompatibility issues that your graphic card might have with Windows 10.
In addition, it’s also a good idea to keep Windows 10 up to date with latest updates in order to fix any potential issues.
Downloading drivers manually is a process that carries the risk of getting the wrong driver installed, which may lead to serious malfunctions. The safer and easier way to update drivers on a Windows computer is by using an automatic tool such as TweakBit Driver Updater.
Disclaimer: some features of this tool are not free.
Solution 2 – Disable SLI
Many gamers have two Nvidia graphic cards that they use in SLI mode to get better performance, and although this sounds great, it has been reported that SLI can cause problems with dxgkrnl.sys and cause Blue Screen of Death error.
Apparently there’s a memory leak in VRAM when you use SLI on Windows 10, so in order to fix this issue it’s advised that you disable SLI. To disable SLI, follow these instructions:
- Go to Nvidia Control Panel. You can access it by double clicking its icon in the bottom right corner.
- Go to 3D Settings and click on Set SLI Configuration.
- Make sure that Do Not Use SLI Technology is selected.
- Click Apply to save changes.
After disabling SLI on your computer, the Blue Screen of Death error should be fixed.
Solution 3 – Turn off Nvidia Surround
Nvidia Surround is a feature on Nvidia graphic cards that lets you enjoy in 3D experience on multiple monitors.
Although this sounds like an amazing feature for gamers, this feature has its issues on Windows 10, and it can cause problems with dxgkrnl.sys and give you System_Service_Exception dxgkrnl.sys BSoD error.
So far, only solution is to turn of Nvidia Surround in order to fix this error. We also have to mention that sometimes Nvidia Surround can’t be turned off easily, and users have suggested using the CTRL+ALT+S or CTRL+ALT+R shortcut to turn it off.
If the shortcut isn’t working for you, try unplugging other monitors and booting with only one monitor plugged it. By booting only with one monitor, Nvidia Surround should be turned off automatically.
Solution 4 – Change graphics memory size in BIOS
If you’re using integrated graphics, you might be able to fix this BSoD error by changing the graphics memory size in BIOS.
Users have reported that they have successfully fixed error caused by dxgkrnl.sys on ASUS laptops with integrated Intel HD 4400 graphics, but this solution should work for any other laptop or any other integrated graphic card.
To change this setting you need to do the following:
- Restart your computer and keep pressing Del, F2 or F10 on your keyboard while your computer boots. The key that you need to press might be different on your computer, so look for Press (key) to enter Setup message while your computer is booting, and press the specified key.
- Now you need to find Advanced, Advanced Chipset or Advanced Features menu.
- Locate Graphics Settings or Video Settings and change the memory size to 128MB or more.
We have to mention that changing memory size for integrated graphic card isn’t the same for all computers, and the process might be different depending on the type of BIOS that you’re using.
Solution 5 – Check for hardware malfunctions
There have been few cases where this issue was caused by a faulty RAM module or motherboard, so if your PC is under warranty, you might want to take it to the repair shop so it can be checked for hardware malfunctions.
Solution 6 – Run the SFC scan
If none of the solutions from above managed to get the job done, we’re going to try with a few built-in troubleshooters found in Windows 10. The first troubleshooter we’re going to try is the SFC scan. Here’s how to run it:
- Go to Search, type cmd, and open the Command Prompt as Administrator.
- Type in the following command, and press Enter: sfc/scannow
- Wait for the process to finish.
- Restart your computer.
If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this guide.
Solution 7 – Run the Blue Screen Troubleshooter
The next troubleshooting tool we’re going to try is Windows 10‘s built-in Troubleshooter from the Settings app. This tool can be used for dealing with various issues, including our little BSOD problem. Here’s how to run the Troubleshooter:
- Go to the Settings app.
- Head over to Updates & Security > Troubleshoot.
- Now, click Blue Screen, and go to Run the troubleshooter.
- Follow further instructions, and let the wizard finish the process.
- Restart your computer.
If you’re having trouble opening the Setting app, take a look at this article to solve the issue.
Solution 8 – Run DISM
And the last troubleshooter we’re going to try is the DISM (Deployment Image Servicing and Management). As its name says, this tool deploys the system image all over again, and therefore, it could fix our problem. Here’s how to run DISM:
- Type cmd in the Windows search bar, right-click on the Command Prompt and run it as an administrator.
- In the command line, copy paste these lines one by one and press Enter after each:
Most users don’t know what to do when the Windows search box goes missing. Read this article to learn how you can get it back in just a couple of steps.
And that’s about it. Hope that one of our solutions helped you get rid of the dxgkrnl.sys BSOD error on Windows 10.
If you have any other questions or suggestions, feel free to leave them in the comments section below and we will certainly check them out.
RELATED STORIES YOU NEED TO CHECK OUT:
- Fix: Kernel security check failure in Photoshop
- Windows 10 fix: Error communicating with Kernel
- 2018 Fix for Kernel Security Check Failure in Windows 10, 8.1 or 7
- Fix: Kernel Power 41 error in Windows 10
Editor’s Note: This post was originally published in April 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.
Twitch TV is a popular online platform that helps to connect the game streamers with their audience. Previously, game streaming was only restricted to YouTube. […]
The Power BI service can be accessed from both the web app as well as the Power BI desktop client. However, some users have reported […]