FIX: Dxgkrnl.sys BSOD error in Windows 10 [Blue Screen]

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more
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  • The dxgkrnl.sys Windows 10 error usually happens due to driver problems.
  • Using third-party software that restores your files will quickly fix the dxgkrnl.sys blue screen.
  • If you're using SLI, turning it off in the NVIDIA settings should also get rid of the issue.
  • Some users suggested updating your Windows 10 and hardware drivers to the latest versions.
system_service_exception dxgkrnl.sys

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Blue Screen of Death errors can cause you a lot of problems, and users have reported that file dxgkrnl.sys causes these issues on Windows 10.

They’re unpleasant and unlikely to get solved out of the blue. If you happen to experience such an error,  let’s see how to easily fix it.

Here are some more examples of this problem:

  • dxgkrnl.sys failed – When facing this issue, check if there is any hardware failure that requires your attention.
  • dxgkrnl.sys Windows 10 latency – Is this your problem as well? Then, make sure to keep your Windows 10 and graphics card drivers updated.
  • dxgkrnl.sys Windows 10 won’t boot – In this case, don’t hesitate to run the SFC scan and get further answers.
  • driver_irql_not_less_or_equal dxgkrnl sys – When bothered by this error, the first thing you should do is to turn off Nvidia Surround.

How can I fix the BSOD error caused by Dxgkrnl.sys?

  1. Use a third-party BSoD fixer
  2. Disable SLI
  3. Turn off Nvidia Surround
  4. Keep your Windows 10 and GPU drivers updated
  5. Change graphics memory size in BIOS
  6. Check for hardware malfunctions
  7. Run the SFC scan
  8. Run the Blue Screen Troubleshooter
  9. Run DISM 

1. Use a third-party BSoD fixer

The easiest and less consuming way to fix the blue screen dxgkrnl.sys Windows 10 is installing a third-party app that will do it for you.

The software can automatically scan your device for problematic files and restore or replace them with healthy ones, thus keeping your system up and going.

Restoro repair

Restoro is powered by an online database that features the latest functional system files for Windows 10 PCs, allowing you to easily replace any elements that can cause a BSoD error.

This software can also help you by creating a restore point before starting the repairs, enabling you to easily restore the previous version of your system if something goes wrong.

This is how you can fix registry errors using Restoro:

  1. Download and install Restoro.
  2. Launch the application.
  3. Wait for the software to identify stability issues and possible corrupted files.
  4. Press Start Repair.
  5. Restart your PC for all the changes to take effect.

As soon as the fixing process is completed, your PC should work without problems, and you will not have to worry about BSoD errors or slow response times ever again.

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Disclaimer: This program needs to be upgraded from the free version in order to perform some specific actions.

2. Disable SLI

  1. Go to Nvidia Control Panel.
    • You can access it by double-clicking its icon in the bottom right corner.
  2. Go to 3D Settings and click on Set SLI Configuration.
  3. Make sure that Do Not Use SLI Technology is selected.
  4. Click Apply to save changes.

Many gamers have two Nvidia graphic cards that they use in SLI mode to get better performance.

Although this sounds great, it has been reported that SLI can cause the system_service_exception dxgkrnl.sys error.

Apparently, there’s a memory leak in VRAM when you use SLI on Windows 10, so in order to fix this issue it’s advised that you disable SLI.

After disabling SLI on your computer, the Blue Screen of Death error should be fixed.

3. Turn off Nvidia Surround

Nvidia Surround is a feature on Nvidia GPUs that lets you enjoy in 3D experience on multiple monitors.

Although this sounds like an amazing feature for gamers, this feature has its issues on Windows 10, and it can cause problems with dxgkrnl.sys and give you System_Service_Exception dxgkrnl.sys BSoD error.

So far, the only solution is to turn off Nvidia Surround in order to fix this error.

We also have to mention that sometimes Nvidia Surround can’t be turned off easily, and users have suggested using the CTRL+ALT+S or CTRL+ALT+R shortcut to turn it off.

If the shortcut isn’t working for you, try unplugging other monitors and booting with only one monitor plugged it.

By booting only with one monitor, Nvidia Surround should be turned off automatically.

4. Keep your Windows 10 and GPU drivers updated

It has been reported that this issue is caused by the graphics card driver. Do you happen to you use the Nvidia graphic card? You should make sure you’re using the latest GPU driver available.

If you want to easily download any driver, you should install a third-party driver updater that will scan your PC for compatible hardware and software, then install the latest drivers.

All you have to do is choose whether to update all of the drivers at once or one by one if you have reasons not to install specific drivers.

5. Change graphics memory size in BIOS

  1. Restart your computer and keep pressing Del, F2, or F10 on your keyboard while your computer boots.
    • The key that you need to press might be different on your computer, so look for Press (key) to enter Setup message while your computer is booting, and press the specified key.
  2. Now you need to find the Advanced, Advanced Chipset, or Advanced Features menu.
  3. Locate Graphics Settings or Video Settings and change the memory size to 128MB or more.

If you’re using integrated graphics, you might be able to fix this BSoD error by changing the graphics memory size in BIOS.

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Users have reported that they have successfully fixed errors caused by dxgkrnl.sys on ASUS laptops with integrated Intel HD 4400 graphics.

This solution should work for any other laptop or any other integrated graphic card. To change this setting you need to do as described above.

We have to mention that changing the memory size for the integrated graphic card isn’t the same for all computers, and the process might be different depending on the type of BIOS that you’re using.

6. Check for hardware malfunctions

There have been a few cases where this issue was caused by a faulty RAM module or motherboard.

If your PC is under warranty, you might want to take it to the repair shop so it can be checked for hardware malfunctions.

Since one of your hardware might be the cause, the repair shop will be able to figure out which one is at fault and make the necessary changes to fix it or replace it with a working component.

If your computer happens to be out of its warranty period, there are plenty of other repair shops that will gladly check it and repair any possible problems.

7. Run the SFC scan

  1. Go to Search, type cmd, and open the Command Prompt as Administrator. 
  2. Type in the following command, and press Enter: sfc/scannow dxgkrnl.sys Windows 10 not loaded 
  3. Wait for the process to finish.
  4. Restart your computer.

If none of the solutions from above managed to get the job done, we’re going to try with a few built-in troubleshooters found in Windows 10.

The first troubleshooter we’re going to try is the SFC scan. Use the above steps to run it.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this handy guide.

8. Run the Blue Screen Troubleshooter

  1. Go to the Settings app.
  2. Head over to Updates & Security > Troubleshoot.
  3. Now, click Blue Screen, and go to Run the troubleshooter.dxgkrnl.sys Windows 10 latency 
  4. Follow further instructions, and let the wizard finish the process.
  5. Restart your computer.

The next troubleshooting tool we’re going to try is Windows 10‘s built-in Troubleshooter from the Settings app.

This tool can be used for dealing with various issues, including our little BSOD problem. Do not hesitate to run the Troubleshooter, as described above.

If you’re having trouble opening the Setting app, take a look at this article to solve the issue.

If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.

9. Run DISM

  1. Type cmd in the Windows search bar, right-click on the Command Prompt, and run it as an administrator.
  2. In the command line, copy-paste these lines one by one and press Enter after each: DISM/online/Cleanup-Image/ScanHealth DISM/Online/Cleanup-Image/RestoreHealthdriver_irql_not_less_or_equal dxgkrnl sys 

And the last troubleshooter we’re going to try is the DISM (Deployment Image Servicing and Management).

As its name says, this tool deploys the system image all over again, and therefore, it could fix our problem.

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And that’s about it. Hope that one of our solutions helped you get rid of the dxgkrnl.sys BSOD error on Windows 10.

If you have any other questions or suggestions, feel free to leave them in the comments section below and we will certainly check them out.

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