FIX: Err_internet_disconnected error on Windows 10

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Getting the Err_internet_disconnected error is nothing out of the ordinary these days.
  • However, we’ve got a few quick tips to share, such as the ones described right below.
  • You may even try out a completely different browser. Unlike the resource-hogging Chrome, Opera works like a charm.
  • If want to know more about the browser you are using and not only, we also have a special Web Browsers Hub to bookmark.
Err_internet_disconnected error
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Google Chrome is a great browser, but just like any other application, it has its problems.

One problem with Chrome that Windows 10 users reported is err_internet_disconnected and today we’re going to show you how to fix it.

How can I fix err_internet_disconnected error?

1. Try using a different browser


Let us start with something better than a temporary solution. Giving a try to Opera Browser actually comes as a permanent improvement.

Unlike Chrome, that’s a lightweight browser that comes with built-in messengers, battery saver, Customizable Speed Dials, and mouse gestures.

Chances to start getting similar Err_internet_disconnected errors are minimal in comparison to those if you choose to stick with your draining-resources browser, so think twice before refusing it.



Opera is a top pick for a distraction-free browsing experience. No Err_internet_disconnected errors will bother you again!
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2. Check if your Internet connection is working

check Internet connection

Before we start fixing this problem you need to check if your Internet connection is working. To do that, try accessing the Internet from a different PC on your network.

If you don’t have another PC, you can use any other device such as your smartphone or tablet.

If the problem appears on all devices, there might be a problem with a network cable, so be sure to check if everything is connected properly.

If the issue appears only on your PC, it means your router is working properly and that the problem is caused by your PC’s network settings.

You can also fix this problem by restarting your modem/router. Simply press the Power button on your router to turn it off and wait for 30 seconds.

Now press the Power button again and wait for the router to boot completely. After your router boots, check if the problem is still there.

3. Clear browsing data and cache

  1. Click the Menu icon in the top right corner. Choose Settings from the menu.
    Err_internet_disconnected Lenovo
  2. When the Settings tab opens, scroll all the way down and click Advanced.
    Err_internet_disconnected Windows 7
  3. Now click Clear browsing data.
    Err_internet_disconnected laptop
  4. Set Time range to All time and click Clear data.
    Err_internet_disconnected Firefox

Few users reported that cleaning the browsing data and cache can fix this problem on Google Chrome, so you might want to try it. To clear cache on Google Chrome, follow the above steps.

After clearing the cache, restart Chrome and check if the problem is still there. Another recommendation is to use CCleaner from the start.

With the ability to handpick the types of junk files you’d like to clean, restore Windows to a previous System Restore point, and an easy to grasp interface, you can’t go wrong with it.



Get rid of the Err_internet_disconnected error with the help of CCleaner. You'll see that it's a must-have piece of software!
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4.  Change Internet Options

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, navigate to Network & Internet section.
    Err_internet_disconnected Firefox
  3. Select Proxy from the menu on the left. In the right pane disable all options.
    Err_internet_disconnected Windows 7

Sometimes Err_internet_disconnected error can be caused by your proxy. Although proxy is a great way to protect your privacy online, sometimes it can interfere with your system and cause this and other errors to appear.

To disable proxy in Windows 10, you just need to do the following:

After you disable your proxy, check if the problem is still there. If you’re still concerned about your privacy, one good way to protect it is to use a VPN.

If you’re looking for a reliable VPN, we strongly recommend that you consider CyberGhost VPN.

5. Disable/remove your antivirus

try using Bullguard

Antivirus and firewall tools can interfere with your Internet connection, and if you’re getting err_internet_disconnected error, you might want to temporarily disable your antivirus and firewall.

If disabling antivirus and firewall doesn’t fix the problem, try uninstalling them.

If the problem is fixed after removing the third-party antivirus or firewall software, you can reinstall it again, or switch to a different antivirus tool.

There are many great antivirus tools available, and if you’re looking for an antivirus that won’t interfere with your system while providing increased malware protection, you should definitely consider BullGuard.



Our top error-free antivirus is none other than BullGuard. Try it out right away and enjoy maximum security!
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6. Reinstall your network adapter

  1. Press Windows Key + X to open Power User Menu. Select Device Manager from the menu.
    Err_internet_disconnected Windows 10
  2. When Device Manager opens, locate your network adapter, right-click it and choose Uninstall device.
    Err_internet_disconnected laptop
  3. If available, check Delete the driver software for this device and click Uninstall.
    Err_internet_disconnected Chrome

Sometimes these problems can occur if your network adapter drivers aren’t fully compatible with your operating system, or if they are improperly installed.

To fix this issue, users are recommending to reinstall your drivers. This is a simple process, and in order to do it, you need to follow the above steps.

After you delete the driver, restart your PC. When your PC restarts, the default driver should be installed. If the default driver works well, and if the issue is resolved, you can continue using it.

If the driver doesn’t work, you might have to go and download the latest version.

If you want to automatically update the missing drivers, you can do that using the TweakBit Driver Updater software.

7. Change the name and password of your wireless network

name and password

To fix err_internet_disconnected error, some users are suggesting to change the name and password of your wireless network.

To do that, simply connect to your router, go to the Wireless section and change the necessary data. You can also try disabling and enabling the wireless connection right from your router.

FAQ: Learn more about the Err_internet_disconnected error/Chrome issues

  • What does Err_internet_disconnected mean?

What you’re getting is an Internet error that prevents you from visiting websites in your browser. Try using Opera and you’ll be surprised to leave this error behind.

  • How do I fix Err_internet_disconnected?

This guide dedicated to fixing Err_internet_disconnected shows you how to change Internet options, reinstall your network adapter, and more useful tips to help you out.

  • How do I fix Google Chrome?

Bookmarks issues are some of the most common ones on any PC. Just as described in this article on how to fix Chrome bookmarks issues, you can clear your cache or disable extensions.

Editor’s Note: This article continues on the next page.

Editor's Note: This article was originally published in August 2016 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.