Many Windows Phone 8 and Windows Phone 8.1 users are allegedly being affected by an annoying error when the try to update certain apps, such as WhatsApp, Instagram, PDF Reader and others. Here are some potential fixes.
Recently, on the Microsoft support community forums, somebody has been complaining about a weird error code. Here’s what he said – ‘my phone says I have an update and it downloads to 13% the stops and says error 801882d2, what does this mean I need help’. After looking online for a few fixes, here’s what I was able to find. If you happen to know how to solve this, do let us know. And here’s what another one says:
This happened a few days ago on my Nokia 920 with Windows Phone 8. I have tried repeatedly to update it with the same error every time. I cannot uninstall it because the uninstall option is greyed out when I hold the app icon down and the little menu comes up. I have also tried a reinstall from my Microsoft account with no change, and reinstalling via the app store – it just directs me to the same download page on the phone which has failed already. Grateful for suggestions as to how I can either remove it and start again, or successfully update it.
How to fix errors while updating Windows Phone apps?
- The most immediate thing to do would be to try reinstalling your apps
- If this doesn’t work, try to reset the phone. Here’s how to do it:
Press the Start (menu) Button then choose Settings from the program list.
Scroll down to About then scroll to the bottom of the page
Click on the reset your phone button to hard reset your Windows Phone 8 device
Hardware button method:
To perform a hard reset press and hold the power-, volume-down- and camera buttons until the phone vibrates. Then release the power button and keep the other two buttons pressed for another 3-5 seconds. The phone should reset to factory settings.
I’m sorry that we don’t have other solutions at the moment but will keep you updated if these appear.
2018 update: This issue still not received any solution in order to solve it on the official forums. Many users chose to change their phone and switched to other phone OS. This might be an ultimate solution that isn’t cheap, but in case you do not fix this issue, and you cannot use your phone, you might think about buying a new one. In case you arrive to fix this error, then let us know in the comments which solutions helped you.
Editor’s Note: This post was originally published in September 2014 and has been since revamped and updated for freshness, accuracy, and comprehensiveness.Editor's Note: This article was originally published in September 2014 and was revamped and updated in September 2018 for freshness, accuracy, and comprehensiveness.