What to do if Windows 8.1, 10 keeps shutting down or restarting?
Fresh from the Microsoft Community forums is one error where the Windows 8.1, 10 computers keeps shutting down after the user was forced to make the update to 8.1 or Windows 10. We try to come up with a fix.
As much as Microsoft wouldn’t try, there are plenty of errors that keep piling up especially for those that have made the upgrade from Windows 8 to Windows 8.1. It’s even more annoying the fact that some of them have been forced to upgrade and after that, they have started getting errors. No wonder why some many have started to hate Windows 8. Here’s what somebody has been recently saying on the support forums with regards to his Windows 8.1 PC shutting down after Windows 8.1 update:
I want to throw this computer with its Win 8 through the window. How on earth does Windows get so complicated that it basically forces us to install 8.1 – which we didn’t want because we HATE Win 8. And now… the Win 8.1 install won’t finish. The computer just keeps shutting down. This has been going on for over a day. At some point in the 8.1 update it said the computer would need to restart to finish. It didn’t say You will need to restart it OVER and OVER and OVER…>
When we start it, it sits at an HP logo for a while, then it just SHUTS down. No message, no error, no nothing. Like I said, we’ve done this over and over and over. I tried to research starting it in Safe Mode. Hm, found out some more interesting information about the wonderful Win 8 – i.e. you can’t just hit F8 (or shift-F8) and boot up in Safe Mode. The detailed instructions on how to get it to boot in Safe Mode from pcsupport.about.com are cumbersome and take you to several more “links”. I’m beyond frustrated.
How to fix ‘Windows 10 PC keeps shutting down’ error?
Fix Windows 8.1 keeps shutting down
I’m trying to come up with some solutions that will help out those affected. If they won’t work, then I’ll keep looking for other fixes, but for now, this is all I know.
First of all, you will have to disconnect all the unnecessary external devices connected to the computer and check if the installation proceeds further. If you still have issues during the installations, try these steps:
Step 1: If you are using any third-party antivirus software, you may uninstall it and check if you can upgrade to Windows 8.1.
Note: Even if you disable third-party antivirus, Defender will still be running in the computer. This will guard your computer from malware and virus.
Step 2: Install all the available updates.
Step 3: Install the updated drivers for the hardware.
Step 4: Perform a clean boot and then start the upgrade. Refer to this link – https://support.microsoft.com/kb/929135
Also, after checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start as usual after troubleshooting with a clean boot”.
Fix Windows 10 keep shutting down
Run Power troubleshooter:
- Press ‘Windows Key’ + ‘X’
- In the Search box, tap ‘troubleshooter‘ and press ‘Enter’
- Select ‘Troubleshooting’
- Click on ‘View All’ and select ‘Power’
- Follow the Troubleshooter instructions
Restore Power Options Settings:
- Open Control Panel on your Windows PC
- Select and click ‘Power Options’
- Select and click ‘Change Advanced Power Settings’
- Select and click ‘Restore default settings for this plan’
Editor’s Note: This post was originally published in September 2014 and has been since revamped and updated for freshness, accuracy, and comprehensiveness.