- Users report getting the error message The system cannot move the file to a different disk when trying to move a file to a different disk drive.
- We will explore the steps you need to do in order to fix this issue, so make sure to keep on reading.
- In our dedicated Fix Hub, you can read more related articles that will help you solve any problem like a pro.
- don't forget to also check out our System section, for more guides written by our tech experts.
If you’re getting the ERROR_NOT_SAME_DEVICE error code with The system cannot move the file to a different disk drive description, follow the troubleshooting steps listed in this article to fix it.
Bear in mind that the error is also known as ERROR_NOT_SAME_DEVICE 17 (0x11), so the next solutions and recommendations will apply to this as well.
The system cannot move the file: Error background
The system cannot move the file to a different disk drive error, also known as error 0x80070011 or 17 (0x11), occurs when users try to install updates on their computers. There are various elements triggering this issue:
- Damaged or corrupted files and folders.
- Missing EXE, DLL, or SYS files.
- Deleted registry values.
- Malware infection.
- Outdated software versions, etc.
Before you proceed with the troubleshooting methods listed below, make sure that the updates are installing to the same drive where you installed your operating system.
How can I fix The system cannot move the file to a different disk drive error?
1. Run a full system scan
Malware may cause various issues on your computer, including errors. Perform a full system scan in order to detect any malware running on your computer.
You can use Windows’ built-in antivirus, Windows Defender, or third-party antivirus solutions.
In choosing from the above options, we would recommend that you try a dedicated too for this task.
Not only it will save you a lot of time, but you will avoid doing any mistakes whatsoever.
Bitdefender is one of the best tools that will scan your system in a moment and will identify any adware installed on your PC, removing unwanted apps, hijacker programs, toolbars, or browser add-ons.
First, Bitdefender will scan your computer for adware and then marks suspicious apps for removal.
Moreover, Bitdefender includes an optimization feature, that can be used to boost your device’s performance by freeing up space and decluttering your system.
BitdefenderKeep your device safe from any type of online attacks and malware and use this tool to solve any disk driver error.
2. Repair your registry
The simplest way to repair your registry is to use a dedicated tool, such as CCleaner. Don’t forget to first backup your registry in case anything goes wrong.
CCleaner is very easy to use, all you need to do is download and install the program on your device and allow it to perform the task.
Additionally, CCleaner will your computer run faster, as it deletes multiple files that would have otherwise slowed search results and occupied a lot of RAM and it also gives users more space on their hard drives.
CCleanerClean your device in seconds and forget about space caused errors with this amazing tool.
- Go to Start, type cmd and right-click Command Prompt.
- Next, select Run as Administrator.
- Now type the sfc /scannow command.
- Wait for the scanning process to complete and then restart your computer. All corrupted files will be replaced on reboot.
3. Update your OS
Make sure that you’re running the latest Windows OS updates on your machine. As a quick reminder, Microsoft constantly rolls out Windows updates in order to improve the system’s stability and fix various issues.
Go to Windows Update, check for updates and install the available updates. To access the Windows Update section, you can simply type “update” in the search box. This method works on all Windows versions.
If you’re looking for a particular update, go to Microsoft’s Update Catalog website. Simply type the KB number of the respective update, hit Enter and then click on the download button.
4. Remove recently installed software
If you recently installed new software on your computer, try uninstalling it. Go to Start, type Control Panel and select the program(s) recently added. Then click Uninstall.
Then restart your computer, and try to install the updates again.
5. Check your disk for errors
On Windows 10, you can run a disk check using Command Prompt.
Start Command Prompt as administrator and type the chkdsk C: /f command followed by Enter. Replace C with the letter of your hard drive partition.
8. Format your drive
If none of the solutions listed above worked, try formatting the problematic drive. Formatting and restoring the default drive settings should fix this problem.
Keep in mind that formatting your drive means deleting all the files and folders stored on the respective drive.
Before exploring how you can do this manually, we would recommend that you use a dedicated tool, such as Paragon Partition Manager.
This software will easily backup and restore your data while also allowing you to manage the storage devices.
There are many fantastic features that this tool has, and in regards to the partition of the disk, it will separate your data from your operating system which in turn will simplify the backup process.
Also, it will organize your hard drive and redistribute free space that will help enhance the overall system performance.
Paragon Partition ManagerPartition your disks to organize the system’s space and backup your data with this fantastic software
Here are the steps you can do to manually format your drive
- Go to Start and type disk management.
- Next, select the Disk Management utility.
- Right-click the drive that you want to format and select the Format option.
- Follow the on-screen instructions to further customize the format process and click OK on the warning window.
- Once the format process finishes, you can use your drive.
- Try to install the updates again to see if this action fixed the problem.
7. Clean your temporary files and folders
The simplest and quickest manner to delete your temporary files and folders is to use Disk Cleanup. As you use your computer or browse the Internet, your PC accumulates various unnecessary files.
These so-called junk files may affect your computer’s processing speed, causing apps to respond slowly and may also trigger various error codes, including the ‘ERROR_NOT_SAME_DEVICE’ error code.
Here’s how to use Disk Cleanup on Windows 10:
- Go to Start and type Disk Cleanup.
- Select the disk that you want to clean, the tool will tell you how much space you can free up.
- Select Clean up system files.
8. Temporarily change registry keys
- Save your original registry key values. In case anything goes wrong, you will be able to restore your previous functional Windows version.
- Change the following registry key values from C: or %SystemDrive% to D (or another drive):
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
- Install the updates
- Restore the registry key values to back to the original drive.
9. Use system recovery options
The System Restore option allows you to restore the previous well-performing system configuration without losing any files, except for a few customizable features and settings.
If System Restore is enabled, follow the instructions listed below:
- Go to Search, type system properties, and open System Properties.
- Go to System Protection and click on System Restore.
- Click Next and choose the preferred restore point in the new window.
- Once you’ve selected your preferred restore point, click Next and select Finish.
- Your PC will restart and the restoring process will start.
After the procedure has been completed, try to update your computer to see if the problem still persists.
Windows 10 offers a series of advanced recovery option that allows users to clean install the OS. If you’re a Windows 10 user, you can also use the Reset this P’ recovery option.
- Go to Settings and select Update & Security.
- Next, click on Recovery under the left pane.
- Click on Get Started under Reset this PC and choose the Keep your files option.
- Follow the on-screen instructions to complete the reset.
We hope that the solutions listed above helped you fix The system cannot move the file to a different disk drive error.
If you’ve come across other workarounds to fix this problem, you can help the Windows community by listing the troubleshooting steps in the comments below.